Job ID: FL-Doc173241 (98590808)2P
Contact Center PM (PMP) with Avaya, Cisco, Genesys, NICE InContact experience
Location: Tallahassee FL (DCF)
Duration: 24 months
Required Qualifications & Skills:
-4-year college degree or relevant education and experience.
-5+ years of experience leading and managing information technology projects, including Contact Center projects involving large scale efforts in current Contact Center technology such as Avaya, Cisco, Genesys, NICE InContact.
-Highly motivated and shows initiative, exceptional organizational and time management skills.
-Abilty to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.
-Ability to drive effective meetings: workshops, design, and problem-solving sessions.
-Able to scale, apply, and adapt project management methodologies and frameworks.
-Manage all project documentation.
-Demonstrate and apply strong problem solving, analytical and conflict management skills
-Work closely with stakeholders at all levels including business leadership, executive teams, project teams, and business users.
-Develop project charters and identify appropriate technology to meet business goals, working with internal groups and third-party providers to develop an effective solution that meets all stakeholder goals.
-Interface with the technology team members, and with external managed services providers.
-Become the in-house expert on available technology solutions in the areas of Contact Center.
-Develop strong relationships with business units and contractors for the express purpose of migrating the Contact Center to a new Contact Center solution.
-Develop and manage budgeting, project planning and resource planning.
-Lead internal business and technology updates, produce status reports, and provide verbal and written communications on performance.
Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.