Job ID: VA-657123 (94790719)
Desktop Support Engineer with Inventory management, Document Server environment and VITA experience
Location: Richmond, VA (VDH)
Duration: 4 months
Interview: In Person Only
*local candidates only
Skill Required :
Strong understanding of Microsoft operating systems and client/server architecture to support agency application troubleshooting techniques Required
Manage the district’s telecommunication system Required
Ability to install and support local software and printers that are out of the scope of VITA Required
Experience in training new users how to use applications Required
Ability to communicate and work effectively with a diverse staff Required
Inventory management Required
Experience with a Document Server environment Required
Ability to provide support to commonly used office audio and visual equipment Required
Able to maintain patient/customer confidentiality Required
Work experience in a healthcare setting with multi-disciplinary staff Desired
Bachelor’s degree in Computer Science, IT/Networking, or Data Management, and/or equivalent combination of education and work experience Highly desired
District IT Support Specialist
The Virginia Beach Department of Public Health (VBDPH) is seeking a District IT Support Specialist to provide applications and technical support that is out-of-scope and not provided by VDH OIM.
Familiar with standard concepts, practices, and procedures within an IT field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision of the public health Business Manager and with the consultation of VDH’s Office of Information Management (OIM) consultation with some latitude for the use of initiative and independent judgment. This is considered a standard 40 hour work (Monday through Friday 8:15 to 5 PM) week with the potential to adjust the work schedule to support a public health emergency or other critical agency needs. Most work will occur onsite at the Virginia Beach Department of Public Health’s main office but work could occur offsite to support VBDPH operations.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. *
Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
• Identifies and resolves basic communications problems.
• Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
• May be responsible for accessing data from and transferring data to various local, state, or federal databases.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software
• Experience in automated data processing systems.
• Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
• Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems, to communicate effectively, and to train others.
• Provides assistance in the design, development, and maintenance of various system applications.
• Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
• Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software.
• Prepares briefings, reports, and evaluations on system efficiency and utilization and provides presentations as needed.
• May create and conduct training sessions.
• May be responsible for accessing data from and transferring data to various local, state, or federal databases.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software.
• Reviews and recommends procurement of information technology equipment.
• Maintains the necessary security controls over software.
• Develops procedure manuals.
• Prepares briefings, reports, and evaluations on systems efficiency and utilization.
• May supervise the work of others.
Preferred Qualifications:
• Bachelor’s degree in Computer Science, IT/Networking, or Data Management, and/or equivalent combination of education and work experience in information systems management
• Work experience in a healthcare setting with multi-disciplinary staff.
Client Information
VA-Resume_Template-657123.docx
VA_ERTR-657123