Job ID: VA-652539 (94390514)
Desktop Support Engineer with Windows, MS Office, McAfee, Android/iOS, networking, Google Suite/Outlook PST, ticketing, analog/digital phone and security experience
Location: Roanoke VA (VDVS) (Locals only)
Duration: 6-12 months
Interview:In Person Only
This role is 100% ON SITE
Skills:
Sr exp installing, troubleshooting, administering Windows OS, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus SW Required 6 Years
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices. Required 6 Years
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP) Required 6 Years
Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, c Required 6 Years
Basic experience with IT inventory control, ticketing system and reporting Required 6 Years
Basic experience with analog and digital phone configuration and troubleshooting Required 6 Years
Good understanding of Network and IT security. Required 6 Years
Possesses the ability to create documentation on technical issues and solutions that are easy to understand Required 6 Years
Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and Required
local candidates strongly preferred. This role is 100% on site from Day 1. Pls make sure to share with your candidate.
Need a skilled Desktop / Technical Support Technician to support the Department of Veterans Services’ (DVS) Virginia Veterans Care Center, which is a medical facility that has over 200 IT devices (desktops, laptops, and printers).
To assist DVS IT Management with integration, management, and support of the Information Technology program for the Virginia Veterans Care Center (VVCC). Will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
– Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
– Expert knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
– Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
– Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
– Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.).
– Basic experience with IT inventory control, ticketing system and reporting.
– Basic experience with analog and digital phone configuration and troubleshooting.
– Good understanding of Network and IT security.
– Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
– Possesses excellent customer service skills and is teamwork oriented.
– Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
– Possesses good organization and time management skills.
– Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
– Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
VA-Resume_Template-652539.docx