Job ID: NY-SM (90090820)
SAP Solution Manager (SolMan) Consultant with NetWeaver, Fiori, SAPgui, SAP Enable Now, WPB, AWS, RedHat, Active Directory/ADFS, SharePoint/Project/Visio, HANA, S/4HANA, SRM, WH, BO, Portal and Security experience
Location: Brooklyn/NYC NY (NYS HCR)
Duration: 3 months (with possibility of extension)
Qualifications:
• Bachelor’s Degree in Technical field. A graduate degree is a plus
• SAP Technology Associate – SAP Solution Manager 7.2 certification
• Minimum of 10 years of IT experience with at least 5 years of SAP Solution Manager hands-on involvement
• A minimum of 5 years of experience in planning, designing, installation, configuration, and administration of SAP Solution Manager Systems including production support engineering background
• Knowledge of with SAP NetWeaver front-end tools such as Fiori and SAPgui
• Experience as part on an implementation team with minimum of two life cycle implementations
• Understanding of the SAP Cloud Platform including SAP Enable Now integration to support the Workforce Performance Builder (WPB) and Web/Desktop Assistant tools
• Experience monitoring SAP systems in Amazon Web Services (AWS) running Linux (i.e. RedHat)
• Understanding of Microsoft Technologies such as Active Directory 2012, Windows ADFS, the Office Suite, including SharePoint, Project, Visio and other tools.
• Proficiency in troubleshooting, root-cause analysis and resolution
• Basic Knowledge of the Basis aspects of HANA 2.0, S/4HANA, SRM, Business Warehouse, Business Objects, Enterprise Portal and Process Orchestration are a plus
• Understanding of SAP Security concepts and user-role relationships is a plus
• Excellent ability to communicate effectively in person and in writing
Consulting Role Summary
New York State Homes and Community Renewal is undergoing a major modernization of their infrastructure and business applications, and is seeking a highly experienced SAP Solution Manager to form part of the Information Technology Team to provide support and guidance before, during and after the SAP implementation go-live to ensure the health and stability of all functional operations that depend on several combinations of Solution Manager tools and services.
This is a multifaceted role, which includes the assessment, configuration, troubleshooting and support of SAP Solution Manager 7.2. The Solution Manager consultant must be an excellent technologist and communicator both in oral and written form and have the ability to respond to various levels of the project and business teams simultaneously.
Responsibilities Include (but are not limited to):
Assess, configure, troubleshoot and document the current installation of Solution Manager 7.2 within a S/4HANA, BW, BO, SRM and Fiori landscape with emphasis on the following modules or processes:
High Priority:
1) Operations: ensure the basic and required configuration are in place including:
a) Administration Work Center − Contains all the functions that are required to run SAP Solution Manager.
b) Landscape Management Database (LMDB): Configure the central landscape information repository and System Landscape Directory
c) Solutions – Configure monitoring for all systems and critical processes
d) Supportability Performance Platform (SPP) − To enhance the performance systems and to monitor performance management indicators to provide weekly and monthly reports.
2) IT Service Management: Setup a connection between an existing service desk to SAP Solution Manager to help facilitate the submission and processing of support messages
a) Problem Management: prioritization and processing of issues by system or process
b) Service Desk Configuration: End user, super user, developer, business lead support workflows based on triage
3) Change Control Management
a) Change & Transport System Configuration: to distribute changes using a central Change and Transport system
b) Change Management Work Center: to manage all the changes and approvals and to provide central access to all the tools including ChaRM.
c) Workflow Design: for changes, updates (patches), upgrades, projects and general maintenance
d) Transport Execution Analysis configuration: to identify transport risks
4) Test Management
a) Test Management Configuration: to optimize testing for requests and projects (including activating workflows, creating test plans, testing packages, adding existing test cases)
b) Automation: Configure Component Based Test Automation (CBTA) for creation of automated test cases
c) Analysis and Comparisons: Configure Business Process Change Analyzer for Change Impact Analysis
Medium Priority:
5) Business Process Operations
a) Business Process Analytics Configuration: to identify improvement potentials of our business processes
b) Central Job Scheduling Management Configuration: to provide visibility of background jobs
c) Data Consistency Management Configuration: to prevent, detect, correct and investigate risks of data inconsistencies in the user, application and technology levels.
Other Responsibilities:
• Responsible for updating and documenting landscape design of all SAP and related environments.
• Understanding of business processes and functions relevant to projects and support assignments.
• Collaboration with business partners and internal teams
• Install, upgrade, and maintain all SAP Solution systems, interfaces and dependencies
• Evaluation of existing business needs; provide recommendations and implement improvements.
• Assistance with configuration and troubleshooting of server and client software; including working with SAP support and SAP Service Delivery
• Establish and meet work schedules within limited time frames and under tight deadlines and willingness to work off-hours as the need arises
• Provision of status reports, and technical analysis of relevant issues such as Early Watch Alerts
• Provide training to staff in related technologies or processes