Job ID: NC-627886 (98690417)
Govt ServiceNow HRSD Developer/Admin with HR, Onboarding, Transitions and FedRamp experience
Location: Raleigh NC (DHHS)
Duration: 12 months
Interview: In-person or webcam
Positions: 1 (1/2)
Skill Required / Desired Amount of Experience
Experience working in the governmental sector (locate, state, or federal) Required 1 Years
Experience successfully implementing the ServiceNow HRSD platform and processes leveraging the HRSD framework (especially Onboarding and Transitions. Required 3 Years
Experience performing continuous improvement initiatives for processes and services Required 3 Years
Strong knowledge and familiarity with HR processes Required 3 Years
Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Years
Ability to develop insightful, beneficial and actionable analyses with detailed explanations regarding drivers of those results; Required 3 Years
Produce unambiguous, comprehensive and accurate interpretations of analysis. Required 3 Years
Ability to obtain a security clearance with FedRamp administration standards Required 3 Years
Job Summary:
ServiceNow Administrator/Developer position is housed in the NCDIT. This role provides support for the state’s use of its HRSD system (ServiceNow) and NDIT’s use of best practices supporting users’ needs while working with a team of ServiceNow developers. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the ServiceNow platform owner.
Duties and Responsibilities:
• Administer the ServiceNow platform across the HRSD Onboarding and Transitions module
• Perform any necessary enhancements, upgrades, or maintenance on the platform
• Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance
• Handle all enhancement requests and develop on HR module used on the platform
• Work with developers on the next stage processes for the platform
• Be able to gather business requirements, analyze, and translate into technical documentation and development
• Monitor application performance and analyze code
• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
• Establishing user journeys and creating the user stories to support the design and configuration of the Onboarding and Transitions
• Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
• Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production
• Proactively researching and suggesting enhancements to existing engagements
• Supporting and delivering training initiatives for end users
• Develop and implement fixes for bugs and issues found in ServiceNow production for HR service delivery.
• Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
• Execute data mapping and bulk data imports/updates when necessary
Minimum Qualifications:
• Bachelor’s degree in Computer Science, Information Systems or a related field
• 5 years of experience in HR technology, specifically supporting the processes and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data
Preferred Qualifications:
• Experience working in the governmental sector (local, state, or federal)
• Experience successfully implementing the ServiceNow HRSD platform and processes leveraging the HRSD framework (especially Onboarding and Transitions)
• Experience performing continuous improvement initiatives for processes and services
• Strong knowledge and familiarity with HR processes
• Excellent verbal and written communication skills; ability to communicate clean, organized and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive and accurate interpretations
• Ability to obtain a security clearance with FedRamp administration standards
Knowledge, Skills, Abilities and Competencies:
• Decision Quality
• Problem Solving
• Directing Others
• Hiring and Staffing
• Drive for Results
• Organizational Agility
• Building Effective Teams
• Motivating Others