Job ID: NC-593230 (93090508)
Desktop support engineer with Windows 7, ideally Windows 10 and SCCM experience
Location: Raleigh, NC (NCDOR)
Duration: 06+ months
Interview: In-person only
SkillRequired / DesiredAmountof Experience
• Experience configuring and deploying devices with Windows 7, ideally Windows 10Required1Years
• Experience working with an enterprise number of devices, 1000+Required1Years
• Experience with SCCM is a plusRequired1Years
•Experience working with and configuring external devices such as printersRequired1Years
Two contractors are needed to deploy Windows 10 throughout NCDOR.
Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
4•Experience configuring and deploying devices with Windows 7, ideally Windows 10
5•Experience working with an enterprise number of devices, 1000+
6•Experience with SCCM is a plus
7•Experience working with and configuring external devices such as printers
•Supporting 13 NCDCOR locations as they prepare for their January 2020 deadline to convert completely to Windows 10
•Deploy and configure over 1000 devices, as a team, to Windows 10
•Upgrade or replace hardware and software systems
•Working with SCCM to remotely support and prepare devices
•Troubleshoot hardware and computer peripherals.