Job ID: IN-8721-1 (95090402)
Desktop Support Engineer with SCCM, networking, active directory, VMWare and security experience
Location: Columbia, SC
Duration: 12+ months
Database Platforms MS System Center – Configuration Manager (SCCM) Yes 1 Entry Currently Using 1 – 2 Years
Desktop/PC Support • Proficiency configuring and troubleshooting Windows operating systems in a client/server environment Yes 1 Entry Currently Using 1 – 2 Years
Miscellaneous Analytical Skills Yes 1 Entry Currently Using 1 – 2 Years
Miscellaneous Customer service skills Yes 1 Entry Currently Using 1 – 2 Years
Network Security information security principles and practices Yes 1 Entry Currently Using 1 – 2 Years
Networking & Directories Active Directory Yes 1 Entry Currently Using 1 – 2 Years
Networking & Directories Understanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking) Yes 1 Entry Currently Using 1 – 2 Years
Operating Systems/APIs Microsoft operating systems Yes 1 Entry Currently Using 1 – 2 Years
Operating Systems/APIs VMWare No 1 Entry Currently Using 1 – 2 Years
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• EXPERIENCE WITH SCCM, PACKAGING & APPLICATION DEPLOYMENT IN MULTIPLE OFFICES & SOFTWARE DISPLINES
• WORKING EXPERIENCE IN LARGE SCALE DEPLOYMENT USING TECHNOLOGIES INCLUDING SCCM TASK SEQUENCES
• IN-DEPTH KNOWLEDGE OF ACTIVE DIRECTORY, GROUP POLICY OBJECTS, BATCH, & POWERSHELL
• ADVANCED KNOWLEDGE & EXPERTISE WITH WINDOWS OPERATING SYSTEM – REGISTRY, PROFILES, SERVICES & COMPONENTS, FILE SYSTEM & APPLICATION COMPATIBILITY
• EXPERIENCE IN DESKTOP ENGINEERING, APPLICATION SUPPORT, & SUPPORTING OPERATING SYSTEMS IN A MICROSOFT WINDOWS ENTERPRISE ENVIRONMENT
• EXPERIENCE IN CUSTOMER SUPPORT EXPERIENCE SUPPORTING A DIVERSE CUSTOMER BASE
• EXTENSIVE KNOWLEDGE IN INFORMATION SECURITY INCLUDING WINDOWS SECURITY POLICIES, DIGITAL CERTIFICATES, FILE PERMISSION, AD SECURITY OR OTHER SIMILAR PRODUCTS
•EXPERIENCE WITH VMWARE, VIRTUAL MACHINES, CONFIGURATION MANAGER & REMOTE COMPUTING
• KNOWLEDGE OF GENERAL APPLICATION ARCHITECTURES & .NET FRAMEWORK TECHNOLOGIES
• SOLID UNDERSTANDING OF NETWORKING CONCEPTS
• PROVEN STRONG ANALYTICAL & TROUBLESHOOTING SKILLS
• STRONG CUSTOMER SERVICE SKILLS & CUSTOMER DRIVEN MINDED
• DETAIL ORIENTED & HAVE SENSE OF URGENCY
• HIGHLY MOTIVATED SELF-STARTER WITH ABILITY TO WORK EFFECTIVELY & INDEPENDENTLY WITH MINIMAL SUPERVISION
• INNOVATIVE & CREATIVE THINKER
• ABILITY TO COMMUNICATE CLEARLY, & CONCISELY, BOTH VERBALLY & IN WRITING
• POSSESS STRONG SENSE OF ACHIEVEMENT & WILLINGNESS TO CONTRIBUTE TO A DYNAMIC TEAM ENVIRONMENT
• ABILITY TO WORK AFTER-HOURS OR WEEKENDS AS NEEDED
• ABILITY TO EFFECTIVELY PRESENT INFORMATION & WORK WITH USERS AT ALL LEVELS
Additional Skills
• KNOWLEDGE OF GENERAL APPLICATION ARCHITECTURES & .NET FRAMEWORK TECHNOLOGIES
• SOLID UNDERSTANDING OF NETWORKING CONCEPTS
• PROVEN STRONG ANALYTICAL & TROUBLESHOOTING SKILLS
• STRONG CUSTOMER SERVICE SKILLS & CUSTOMER DRIVEN MINDED
• DETAIL ORIENTED & HAVE SENSE OF URGENCY
• HIGHLY MOTIVATED SELF-STARTER WITH ABILITY TO WORK EFFECTIVELY & INDEPENDENTLY WITH MINIMAL SUPERVISION
• INNOVATIVE & CREATIVE THINKER
• ABILITY TO COMMUNICATE CLEARLY, & CONCISELY, BOTH VERBALLY & IN WRITING
• POSSESS STRONG SENSE OF ACHIEVEMENT & WILLINGNESS TO CONTRIBUTE TO A DYNAMIC TEAM ENVIRONMENT
• ABILITY TO WORK AFTER-HOURS OR WEEKENDS AS NEEDED
• ABILITY TO EFFECTIVELY PRESENT INFORMATION & WORK WITH USERS AT ALL LEVELS
DAILY DUTIES / RESPONSIBILITIES:
1. MANAGES THE ADMINISTRATION OF THE MICROSOFT SCCM 2012 ENGINEERING SOFTWARE ENVIRONMENT, UTILIZED FOR PATCHING, SOFTWARE DISTRIBUTION & DEPLOYMENT, UPGRADES, FIXES, ENHANCEMENTS, LICENSING & REPORTING. DEVELOPS 3RD PARTY APPLICATION PACKAGES & SOFTWARE DISTRIBUTION USING POWERSHELL SCRIPTING. WORKS WITH SOFTWARE VENDORS TO TROUBLESHOOT SOFTWARE DISTRIBUTION ISSUES & DEPLOYMENT PACKAGES. MANAGES LARGE-SCALE ENGINEERING APPLICATION PACKAGE CREATIONS AND DELIVERIES THROUGH SCCM.
2. SUPPORTS THE INSTALLATION, OPERATION, MAINTENANCE, CONFIGURATION, DEPLOYMENT, & TROUBLESHOOTING OF ADVANCED ENGINEERING SOFTWARE, CADD DESKTOP APPLICATIONS, & CONFIGURATIONS INCLUDING BUT, NOT LIMITED TO CADD (AUTODESK, BLUEBEAM, MICROSTATION & CARLSON) GIS (ESRI), HYDROLOGY, STRUCTURAL, CIVIL, TRAFFIC AND GEOTECHNICAL SOFTWARE.
3. IMPLEMENTS, CONFIGURES & MANAGES ENGINEERING SOFTWARE LICENSE SERVERS SUCH AS FLEXLM, SENTINEL/WLADMIN, CODEMETER, CLOUD AND VENDOR PROPRIETARY LICENSE MANAGER UTILITIES. MANAGES, MAINTAINS & UPGRADES SERVER-MOUNTED ENGINEERING SOFTWARE APPLICATIONS. COORDINATES WITH THE ITS SYSTEMS STAFF TO TRANSFER LICENSE SERVICES TO NEW SERVERS WHEN SERVER UPGRADES ARE NEEDED & COORDINATES WITH USERS TO ENSURE CLIENT SOFTWARE IS WORKING WITH THE LICENSE SERVER.
4. CREATES AND MAINTAINS DOCUMENTATION RELATED TO ALL ASPECTS OF SERVER/CLIENT INSTALLATIONS/LICENSING, & ORGANIZES ALL DEPLOYMENT PACKAGES & SOFTWARE INSTALLATIONS IN THE APPROPRIATE DEPLOYMENT NETWORK SHARES.
5. MONITORS CADD RELATED HELP DESK TICKETS ISSUED BY THE HELP DESK & ASSISTS WITH THE RESOLUTION REQUESTS. PROVIDES SUPPORT FOR SOFTWARE FOR ENGINEERING END-USERS.
6. PERFORMS OTHER RELATED DUTIES AS ASSIGNED.