Job ID: VA-634375 (94190914)
Help desk analyst with PC printer troubleshooting, Motel phone operations and networking experience
Location: Richmond, VA (DGS)
Duration: 12 months
Interview: Webcam Only (Richmond Locals & Only W2)
Skill Required :
Respond to and direct help desk tickets to other technicians for resolutionRequired2Years
installation and troubleshooting of PCs, printers, iPhones and softwareRequired2Years
Daily inspections of server room and data closetsRequired1Years
Manage backup tape rotation and cases for offsite pickupRequired1Years
Perform network jack activation for correct VLANRequired2Years
Basic customer training and support on Mitel phone operationsRequired1Years
Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue ticketsRequired1Years
Looking for Richmond based candidates only at this time.
Web based IVS will conducted, however, once offices safely re-open the candidate is expected to work on site (no exceptions).
The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment
Help Desk Tech Job Duties include:
1.Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.
2. Perform installation and troubleshooting of PC’s, printers, iPhones and software.
3. Daily inspections of server room and data closets
4. Manage backup tape rotation and cases for offsite pickup
5. Perform network jack activation for correct VLAN
6. Basic customer training and support on Mitel phone operations
7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
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