Job ID: MI-628400 (95390420)
Desktop Support engineer with Windows 10, Polycom, Microsoft Office 365, iOS and mobile/iPad/iPhone troubleshooting experience
Location: Detriot, MI (DTMB)
Duration: 6 months
Interview: Webcam ONLY
Skill Required / Desired Amount of Experience
Provide technical assistance with computer hardware and software Required 2 Years
Perform hardware and software installations, configurations and updates as needed Required 2 Years
Install printer drivers and connect workstations/laptops to network printers Required 2 Years
Resolve technical issues for staff in a timely manner via phone, in person, or electronically Required 2 Years
Assist in mobile device (iPhone, iPad) configuration and setup Required 2 Years
Maintain log of issues and requests for assistance Required 2 Years
Candidates must be available for 12 hour shifts. Shifts will not be known (1st or 2nd) – until all resources are selected. Required 2 Years
Excellent customer service skills and Strong troubleshooting and critical thinking skills Required 2 Years
In depth knowledge of Windows 10, Polycom, Microsoft Office 365, iOS Required 2 Years
Polycom knowledge/experience Required 2 Years
Microsoft Office 365 knowledge/experience Required 2 Years
iOS knowledge/experience Required 2 Years
Duties:
Provide technical assistance with computer hardware and software
Perform hardware and software installations, configurations and updates as needed
Install printer drivers and connect workstations/laptops to network printers
Resolve technical issues for staff in a timely manner via phone, in person, or electronically
Assist in mobile device (iPhone, iPad) configuration and setup
Maintain log of issues and requests for assistance
Skills:
Excellent customer service skills
Strong troubleshooting and critical thinking skills
At least 2 years previous working experience in IT support
In depth knowledge of Windows 10, Polycom, Microsoft Office 365, iOS
Note:Client will need 24/7 support – so resources would rotate on 12 hours shifts. Shifts to be confirmed after the resources have been selected; so please submit candidates open to either shift. We do not currently have the timeframes for each – but will update the req once confirmed. Web interviews only for this position.
Job Description:
Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
•Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
•Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.
•Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
•Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. May supervise the work of others.