Job ID: VA-623547 (93890303)
Desktop Support Technician with computer/printer/peripheral setup, Windows/Office, mobile, training, phone configuration, documentation and inventory/reporting experience
Location: Richmond, VA (VDVS)
Duration: 3 months
Interview:In person Only
Skills Required:
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).Required3Years
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.Required3Years
Basic knowledge with setup, configuration, and troubleshooting of mobile devices.Required3Years
Basic experience with the setup and support for IT presentations utilizing equipment and software.Required3Years
Basic experience with IT inventory control and reporting.Required3Years
Basic experience with IT staff training via in person or electronic media.Required3Years
Basic experience with analog and digital phone configuration and troubleshooting.Required3Years
Working knowledge and experience with computer application installation, administration, and training.Required3Years
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.Required3Years
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.Required3Years
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.Required3Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.Required3Years
Has worked in a Commonwealth of Virginia Executive Branch Agency and/or the VITA/NG PartnershipHighly desired2Years
ABOUT THE ROLE
IT Support Level 1 / Administrative Support Level 1 Position for Dept. of Veterans Services’ Infrastructure Technology Support Team (DVS IT)
– Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
– Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various commercial business software products.
– Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
– Basic experience with the setup and support for IT presentations utilizing equipment and software.
– Basic experience with creating and providing IT training in person and/or through electronic media or paper.
– Basic experience with IT inventory control and reporting.
– Basic experience with analog and digital phone configuration and troubleshooting.
– Working knowledge and experience with computer application installation, administration, and training.
– Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
– Possesses excellent customer service skills and is teamwork oriented.
– Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
– Possesses good organization, coordination, and time management skills.
– Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
– Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
VA-Resume_Template-623547.docx