Job ID: NC-617590 (95091216)
Technical Writer/Instructional Designer with Adobe Captivate, Jira, SharePoint, Visio and Agile/SCRUM/government experience
Location: Raleigh NC (DHHS)
Duration: 6 months
Interview: In-person or webcam
Positions: 1 (1/2)
SkillRequired / DesiredAmountof Experience
Experience working in a fast-paced (preferably Agile) IT environmentRequired5Years
Experience translating technical information into clear, concise documents to be used by technical and non-technical personnelRequired7Years
Experience documenting communications, minutes, agendas, and presentations for stakeholder groupsRequired7Years
Experience documenting system documentation, requirements, and release notesRequired7Years
Experience documenting, installation guides, computer operations, and program maintenance manualsRequired7Years
Experience documenting plans for testing/QA and backup/recovery/restart proceduresRequired7Years
Experience documenting status reports, standard operating procedures (SOP), and policies and proceduresRequired7Years
Experience documenting plans for training, training materials, user manuals and training guidesRequired7Years
Experience conducting User Training on IT applicationsRequired5Years
Experience with authoring tools, such as Adobe Captivate, to develop eLearning training contentRequired3Years
JiraNice to have2Years
SharePointNice to have2Years
VisioNice to have2Years
Experience with Agile/SCRUM development methodologyNice to have2Years
State Government experienceNice to have2Years
The DHHS Information Technology Division (ITD) currently maintains several FoxPro-based applications for the Division of Health Services Regulation (DHSR). Those applications, along with multiple manual processes, are being replaced by a new web-based, secure, multi-user application under the DHSR Enterprise Project. This development effort is being performed in multiple phases and is expected to last multiple years. This position is required to work in a rapid-paced agile development team environment.
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description (including, but not limited to):
1. Translating technical information into clear, concise documents to be used by technical and non-technical personnel
2. Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations,status reports, standard operating procedures (SOP), policies and procedures
3. Conducting End-user Training on IT applications. Experience with authoring tools, such as Adobe Captivate, to develop eLearning training content