Job ID: NC-592894 (95390503)
Business Analyst with data analysis, QA, root cause analysis, documentation, security configuration, ITIL, incident management and conflict resolution experience
Location: Raleigh, NC (NCDOT)
Duration: 12 months
Interview: In Person
Skill Required / Desired Amount of Experience
Analysis, data analysis, testing, troubleshooting, diagnoses, root cause and problem solving skills. Required 5 Years
Excellent verbal, written and presentation skills to include a customer-centric mentality. Required 5 Years
Ability to develop technical documents, specifications, security configuration, work orders, standards, procedures and administrative controls. Required 5 Years
Excellent support and time management skills; knowledge of incident triaged escalation methods per ITIL standards, best practices and guidelines. Required 5 Years
Ability to resolve conflict amongst support functions through prioritization, standardization, documentation and policy. Required 5 Years
Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Key Skills:
1. Analysis, data analysis, testing, troubleshooting, diagnoses, root cause and problem solving skills
2. Excellent verbal, written and presentation skills to include a customer-centric mentality
3. Ability to develop technical documents, specifications, security configuration documents, work orders, standards, procedures and administrative controls
4. Excellent support and time management skills; working knowledge of incident triage and escalation methods per ITIL standards, best practices and guidelines including production support, maintenance, Configuration Management and Release Management.
5. Ability to resolve conflict amongst support functions through prioritization, standardization, documentation and policy
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