Job ID: UT-58273 (99991219)
Business Analyst/PM/trainer (PMP must) with documentation, workflow and process improvement/BPR experience
Location: Salt Lake City UT (DWS)
Duration: 6 months
Positions 1 (1/n)
Inerview: In-person
+ Resources requested to interview will need to complete one or two skills assessments prior to interview. Each assessments takes about 10 minutes to complete so they will need to invest about 20 minutes to complete. (We don’t ask all bids to complete the assessment, only those requested to interview.
+ Qualified bids will have Bid Rate, Right to represent documentation, Resume and a vendor (fully completed) MMR form attached.
Required:
PMP Certification or equivalent professional experience
Demonstrated professional experience providing training to employees
Ability to work in an Agile environment
Full-time onsite required
Demonstrated professional experience facilitating collaborative diagramming meetings to document and validate current work processes
Project Description:
DWS is looking for a successful candidate will assist and train employees on how to identify, document, and suggest improvements to business workflow processes in an information technology environment.
Objectives:
• Identify and document workflow processes at an appropriate level of detail and in a consistent format across division.
• Provide feedback on how to streamline existing processes to increase process efficiency.
• Educate employees on Business Process terminology, modeling, symbols, and workflow
• process documentation.
Activities include:
• Review and validate existing documentation and workflows activities/tasks,
• Interview, observe, etc., to effectively identify and decompose process information,
• Facilitate collaborative diagramming meetings to document and validate current work processes,
• Recommend revisions to identified processes, sub-processes, and activities/tasks,
• Recommend on the optimal level of detail for process mapping activities/tasks,
• Hold debrief meeting with each division,
• Submit draft workflows as each is complete, for review and approval.
Work Details:
• Identify, label and document the high-level process and sub-processes identified in each deliverable.
• Identify, label and document “shared” workflows cross departments and divisions.
• Identify the events (aka triggers) that cause a process to begin, end, or to be redirected to another path or process.
• Identify gateways (decisions that could change the path of the process depending on conditions or events).
• Identify and document the activities/tasks for each “step” in the workflow.
• Identify and document loop backs (aka repeats) and indicate why.
• Identify inputs, outputs, and dependencies for each activity/task.
• Identify current state applications, forms, checklists, tools, etc. used for each activity/task.
• Identify activity/task “rules” and “exceptions”.
• Identify Participants by Department, Division and Title currently performing each activity/task.
• Identify step/task times (minimum and maximum) once started (i.e. not sitting in the queue).
• Date all documents.
• Recommend (as appropriate) future state “needed” forms, checklists, etc. for an activity/task.
• Propose changes to current business process in line with best practices (i.e. identify missing steps, steps that are duplicates/redundant that we can eliminate, better way to sequence step than the order in which we currently perform them
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