Job Id: NC-582152 (92591207)
Desktop support engineer with Intel/AMD, LAN-attached printing/scanning devices, Windows OS, Office 365 and PC swap outs experience
Location: 3700 Wake Forest Rd. Raleigh, NC (NCDIT)
Duration: 06 Months
Agency Interview Type: In-person
Required / Desired Skills
Must possess strong customer service skills and the ability to communicate to both technical and non-technical personnel.Required3Years
Knowledge and demonstrable skills with Intel/AMD-based computing equipmentRequired3Years
Experience with Windows OS, Microsoft Office, and O365Required3Years
Require experience in PC swap outs.Required3Years
Requires experience with Active DirectoryRequired3Years
Basic understanding of automated desktop management toolsRequired1Years
requires the ability to lift boxes that weigh 30 pounds or more.Required
Experience with LAN-attached printing/scanning devicesRequired3Years
Service Support Analyst required to assist with completing PO refresh project.
This is a temporary staff position required to assist in completing 1000 PC refreshes in the next 7 months. We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft.
Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users