Job ID: VA-663549 (95990924)
System Admin with Manage Engine and Change Management experience.
Location: Richmond, VA (DSS)
Duration: 8 months
Interview: Web Cam Interview Only
*local candidates strongly preferred
*candidates will telework now (after coming to office to pick up laptop) until January 2022
*candidates must work onsite as of January 2022
Proven experience as a Manage Engine System Admin Required 8 Years
Experience as a System Admin Required 8 Years
Relies on experience and judgement to plan and accomplish assigned enhancements, independently perform a variety of complicated tasks Required 8 Years
Participate in technical research and development to enable continuing innovation Required 8 Years
Perform daily system monitoring, reviewing system logs, and investigate and troubleshoot issues Required 8 Years
Ability to diagnose and resolve basic technical issues Required 8 Years
Apply system patches and upgrades as required Required 8 Years
Configure and add new services as needed Required 8 Years
Proficiency in English Required 8 Years
Excellent communication skills Required 8 Years
Manage Engine System Administrator supporting Network Operations Security Center (NOSC) staff to provide support for configuration, operations, maintenance, and continual innovation of the existing agency implementation of Manage Engine software that is currently integrated with VITA’s Keystone Edge software (Service Now).
A-Manage Engine Configuration – Provide technical assistance and support for continual enhancements and configuration of existing Manage Engine System that includes Service Desk Plus, OpManager Plus, AppManager, and Asset Explorer.
· For Service Desk Plus, the System Admin will support the service catalog, self service portal, incident management, For OpManager support, the System Admin will support User Management, Discovering network resources, classifying devices on maps, integration with vendor data feeds, integration with other applications, alerting faults, and general maintenance functions.
· For AppManager, the System Admin will support set up of monitoring for resources, setting up monitoring for custom applications, configuration of thresholds and actions, and overall administration options
· For Asset Explorer, the System Admin will support Asset discovery, software management, hardware and software inventory, and asset management
· Assist in the porting and conversion of an existing Change Management module to the new Manage Engine implementation
B- Customer Service – Provide fast and useful technical assistance on Manage Engine support. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for NOSC staff.