innoSoul:

Job ID: MI-97005 (99490123)10A

Azure Cloud DBA with TSQL, PowerShell, Azure Cloud, Azure DevOps, Git, Kubernetes, Docker, Scrum, Kanban, Microservices, RESTful API, Redis, Service Bus and CEDS experience.

Location: Lansing, MI (DTMB-MDE)
Duration: 12 months
Postions: 1 (1/2)
Position location: On-Site hybrid schedule. Candidates must be LOCAL to Michigan.

Skills:
TSQL
PowerShell
Other Technologies, Concepts and Frameworks:
Azure Cloud, Azure DevOps, Git, Kubernetes, Docker, Scrum, Kanban, Microservices, RESTful API, Service
Oriented Architecture, Redis, Service Bus

Highly Desired:
Highly motivated and able to excel in both team and individual environments
Enjoy problem solving and learning new technologies and concepts
Quickly able to adapt to new environments through research and discipline
Familiar with Common Education Data Standards (CEDS)

Job Description:
Participates in designing, developing, and refining the State of Michigan cloud to ensure that it is secure,
reliable, and robust. Implements changes to the cloud to increase performance and efficiencies.
Develops and implements detection and disaster recovery activities to test cloud services; participates in
detecting, investigating, documenting, and reporting actual or potential cloud environment security
violations, intrusions, failures, performance, or other issues.
Designs cloud backbone infrastructure, to provide reliable, optimized, high performance cloud services.
Evaluates security products and tests security systems performance; assists in planning, implementing,
and testing disaster recovery procedures participates in making formal risk assessments related to the
State of Michigan cloud environment.

MI_E-RTR.doc

Job ID: MI-96992 (98490120)10A

SQL DBA with TSQL, PowerShell, Azure DevOps, Scrum, Kanban, Redis, SQL VM server configuration, SSIS and ETL experience

Location: Lansing, MI (DTMB-CEPI)
Duration: 08 months
Postions: 1 (1/2)

Skills:
1. Minimum years experience required: 12
2. TSQL
3. PowerShell
4. Azure DevOps, Scrum, Kanban, Redis, SQL VM server configuration

Highly Desired:
Highly motivated and able to excel in both team and individual environments
Enjoy problem solving and learning new technologies and concepts
Quickly able to adapt to new environments through research and discipline

Job Description:
Participates in designing, developing, and refining State of Michigan educational database systems to
ensure that they are secure, reliable, and robust. Implements changes to increase performance and
efficiencies.
Evaluates and tests security systems performance, maintain reliable, optimized, high performance
databases.
Roles and Responsibilities:
Lead database system optimization effort
Work on agency high priority work items for SSIS, ETL, and SQL job changes
Manage data replication options such as SQL Server Availability Group configurations

MI_E-RTR.doc

Job ID: MI-97857 (96990119)10A

Onsite Automation Tester with OOP, MySQL and data management plan activities execution experience

Location: Lansing, MI (Treasury)
Duration: 12 months
Postions: 1 (1/1)

Skills:
Top Skills & Years of Experience:
• Development experience with Object Oriented Programming (OOP) language – required 3 years
• Working within the SDLC – required 2 years
• Experience with creating and maintaining databases such as MySQL – required 2 years
• Strong problem-solving and troubleshooting skills to solve complex problems – Required 5 years
• Ability to document and adhere to design process – Required 2 years
• Ability to follow documented instructions without assistance – Required 2 years
• Effective communication skills to coordinate with team and lead about status and issues – required 5 years

Responsibilities:
• Use OOP, database, and automation test tools to develop and maintain automated test artifacts.
• Develop and execute automated functional test scripts.
• Capture, analyze, and report test results.
• Log and track defects to resolution.
• Maintain automation script repository.
• Contribute to work estimates as necessary.
• Execute data management plan activities.
• Consistently provide high quality analysis of script failures and anomalies.
• Seek and share ways to improve test processes via the use of automation.
• Maintaining and contributing to script to functionality mapping to ensure coverage.
• Documenting updates and additions to the automation process.

Role Description: The Object-Oriented Developer is responsible for the creation, maintenance, and execution of automated testing scripts. The Object-Oriented Developer will utilize a variety of tools and scripting languages to create high quality, reusable automated test scripts that can be utilized in multiple environments. This person should possess a strong foundational understanding of troubleshooting script failures and anomalies, development principles, processes, and methods. The developer is also responsible for ensuring that manual scripts are converted to automated scripts by using Object-Oriented Programing (OOP), a database, and the automation tool. This is all done in a fast-paced environment with quick turnaround and high pressure.

MI_E-RTR.doc

Job ID: NC-673827 (95790120)

Data/UAT Analyst with data migration, test strategies, plans/schedules, acceptance testing, SQL, JIRA and UAT Testing experience.

Location: Raleigh NC (NCDIT)
Duration: 12 months
Positions: 1 (1/2)

Skill Required / Desired Amount of Experience.
Provide analytic programming support and backend testing for data migration Required 5 Years
Participate in the creation and management of test strategies, plans and schedules Required 5 Years
Perform user acceptance testing and record results and communicate testing activities to the larger team Required 5 Years
Coordinate recreating and analyzing issues found during testing Required 5 Years
Knowledge of advanced business analysis skills and demonstrated experience in the use of data and its transformation into information Required 5 Years
Demonstrated experience using complex SQL queries to extract and analyze data Required 5 Years
Ability to write test documentation such as test plans, cases, and results Required 5 Years
Good problem solving and analytical skills Required 5 Years
Ability to multi-task and manage multiple assignments Required 5 Years
Demonstrated knowledge of SDLC project management methodology supporting application development Required 5 Years
Experience with project workflow and issue tracking systems required, such as JIRA Required 5 Years
Experience and demonstrated knowledge of data as it relates to data management, governance, privacy and/or integration. Required 5 Years
Strong UAT Testing experience Required 5 Years
Coordinate recreating and analyzing issues found during testing Required 5 Years
Substantial knowledge of specific computer environments and a broad range of programming languages with the ability to learn emerging programming lang Required 5 Years

***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
***The candidate will need to come onsite the first day to collect equipment.

The Department of Information Technology (DIT) serves as the Technology Center for the State of NC. Services that DIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. This position is within the NC DIT’s Data Analytics team within the Government Data Analytics Center which supports the development of enterprise business intelligence applications.
The Data/UAT Analyst works closely with State Agencies to understand their business needs, assists in development and/or recommendations to supports the evaluation of programs, improvement of services, financial transparency, compliance and safety. This position is a technical resource who fosters partnership and collaboration across government agencies to assist in data driven decisions.
The Data/UAT Analyst will assist with a portfolio of development efforts and have the primary responsibilities to:
• Provide analytic programming support and backend testing for data migration
• Participate in the creation and management of test strategies, plans and schedules
• Perform user acceptance testing and record results and communicate testing activities to the larger team
• Coordinate recreating and analyzing issues found during testing

Knowledge, Skills, and Abilities:
• Knowledge of advanced business analysis skills and demonstrated experience in the use of data and its transformation into information
• Demonstrated experience using complex SQL queries to extract and analyze data
• Ability to write test documentation such as test plans, cases, and results
• Good problem solving and analytical skills
• Ability to multi-task and manage multiple assignments
• Demonstrated knowledge of SDLC project management methodology supporting application development
• Experience with project workflow and issue tracking systems required, such as JIRA

Management Preferences:
• Experience and demonstrated knowledge of data as it relates to data management, governance, privacy and/or integration.
• Strong UAT Testing experience
• Coordinate recreating and analyzing issues found during testing
• Substantial knowledge of specific computer environments and a broad range of programming languages with the ability to learn emerging programming languages

AE 673827.docx

RTR-673827.docx

Job ID: MS-97828 (99090120)3p

Onsite QA Analyst with diagrams, flowcharts, workflows, test cases, acceptance testing, Scrum and Agile experience

Location: Jackson, MS (MDEK12)
Duration: 30 months
Postions: 1 (1/1)

Skills:
Must be able to review user requirements to ensure that requirements are testable. 7
Must be able to create diagrams, flowcharts, and workflows of data flow through systems. 7
Must be able to create and manage test cases for Quality Assurance. 7
Must be familiar with software and database development concepts. 7
Must have experience as a Quality Assurance Analyst working on a software development team. 7
Must have strong experience in QA management and creating all documents listed above. 7
Must have strong experience in mapping business processes into test case documentation. 7
Must understand software quality best practices, test strategy and planning, test case development, test case deployment and execution, test data, defect tracking, and test manuals. Must actively participate in process improvements. 7
Strong experience in acceptance testing 7
Ability to analyze business functions 7
Scrum 7
Agile 7

Must be able to effectively communicate (verbally and written) test cases with stakeholders as well as the development team. No min.
Must be able to collaborate with the Project Manager, Architect, Business Analyst, and developers to ensure test cases are communicated, accepted, and meet expectations. 7
Must be able to write test plans, test cases, and test scripts from scratch, validating that user expectations are achieved during the testing process. 7
Must be able to work closely with the Business Analysts to formulate test plans, prepare test cases, execute the tests, and fully document and report the results. 7
Must be able to perform user acceptance testing, functionality testing, regression testing, performance testing, and end-to-end system testing on various applications. Documentation includes: Formal Test Plan, Test Case Document, Technical Use Cases and Test Plan, User stories, etc. 7

The Mississippi Department of Education has a current goal for every community to effectively use a world-class data system to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. MDE is planning to satisfy this goal in part by modernizing its current student information system along with improving the quality of data in connected systems. This will include web-based application development and the creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.
This position will require a qualified Quality Assurance Analyst to take the lead on the following tasks:
• Support the planning, design and execution of system testing on simple and complex implementations
• Translate business requirements into valid test plans and detailed test cases
• Work collaboratively with the IT department and business units to execute and validate test cases based upon system requirements
• Test software and computer applications to ensure they function properly and efficiently
• Develop and share testing reports with project team
• Document new development (User Guides, Systems Guides, other)

E-RTR_MS.doc

QA skill set.docx

Job ID: MS-97829 (99090120)3p

Onsite Business Analyst with acceptance testing, business functions, documentation/reports, data visualization, Scrum and Agile experience.

Location: Jackson, MS (MDEK12)
Duration: 36 months
Postions: 1 (1/1)

Skills:
Must be able to effectively communicate (verbal and written) requirements with stakeholders as well as development team No min.
Must be able to collaborate with Project Manager, Architect, and developers to ensure business requirements are communicated, accepted, and meet expectations 7
Must be able to translate and simplify requirements from stakeholders into written requirement documents for development team. Documents include: Formal Business Requirements Document, Functional Design Document, Technical Design Document, Technical Use Cases, User stories, Business Cases, Requirements Traceability Matrix, Test cases. 7
Must be able to create diagrams, flowcharts, and workflows of business processes 7
Must be able to create diagrams, flowcharts, and workflows of data flow through system 7
Must be able to create and manage test cases for Quality Assurance. 7
Must be familiar with software and database development concepts 7
Technical Business Analyst work on a software development team 7
Must have experience developing technical documentation for enterprise software users, system administrators, and other technical audiences 7
Strong experience in requirements management and creating all documents listed above 7
Strong experience in mapping business processes into technical documentation 7

REQUIRED SKILLS/EXPERIENCE # YEARS
Strong experience in acceptance testing 7
Ability to analyze business functions 7
Practical experience generating process documentation and reports 7
Strong working knowledge of relevant Microsoft applications, including Visio 7
Extensive experience with data visualization 7
Excellent communication with the ability to translate data into actionable insights 7
Scrum 7
Agile 7

This position will require a qualified Technical Business Analyst to take the lead in the following
tasks:
 Ability to create and document detailed business requirements, perform analysis,
outlining problems, opportunities and solutions for the stakeholders
 Author and update internal and external documentation, and formally initiate and
deliver requirements and documentation
 A strong understanding of the documentation development process, the software
development process, and product lifecycles
 Determine operational objectives by studying business functions; gathering
information; evaluating output and formats
 Improve systems by studying and documenting current state and business rules
 Ability to partner with other team members and stakeholder across multiple business
units to develop necessary analysis and documentation in a collaborative way,
communicating effectively and efficiently with executive teams
 Ability to communicate technical information to a non-technical audience and business
information to a technical audience
 Ability to successfully apply complex knowledge of fundamental concepts practices, and
procedures of technical writing.
 Construct workflow charts and diagrams; studying system capabilities; writing
specification
 Translate stakeholder requests into formal requirements
 Deliver high-quality business requirement documentation for business manuals, new
development, training manuals, user guide, and system guide

BA_skill set.docx

E-RTR_MS.doc

Job ID: MS-97828 (911090120)3p

Onsite Project Manager (PMP) with Scrum, Agile, PMI, Business Cases, Benefit Analysis, identifying Risks and documentation experience.

Location: Jackson, MS (MDEK12)
Duration: 36 months
Postions: 1 (1/1)

Skills:
Must be able to effectively communicate (verbal and written) requirements with stakeholders as well as development team No min.
Must be able to collaborate with Senior Management and other Project Managers, Business Analysts, Architects, QA Team, and developers to ensure requirements are communicated, accepted, and meet expectations 7
Knowledge of PMI standards and Processes, and success in managing IT projects 7
Use of project management and work management tools such as Jira, MS Project and MS Team Foundation Server 7
Experience with Information Technology Project Management and K-12 Education is a plus 7
Project Management Professional (PMP) or Program Management Professional (PgMP) certification from the Project Management Institute (PMI) 7
Must be familiar with software and database development concepts to include test cases, quality assurance, creation of diagrams, flowcharts and work flows of business processes and data flow 7
Must be able to translate and simplify requirements from stakeholders into written requirement documents for development team. Documents include: Formal Requirements Document, Functional Design Document, Technical Design Document, Technical Use Cases, User stories, Business Cases, Requirements Traceability Matrix, Test cases. 7
Provide hands-on project management of enterprise-wide projects including all phases of project life cycle and/or software development life cycle as well as support a project management team 7
Strong experience in mapping business processes into technical documentation 7
Strong experience in developing Business Cases, Benefit Analysis, and identifying Risks 7

REQUIRED SKILLS/EXPERIENCE # YEARS
Project Management Certification
Scrum 7
Agile 7

The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy and ease of use for all stakeholders.

E-RTR_MS.doc

97828_skil set.docx

Job ID: TX-529210047C (99590119)

Medicaid PM (PMP) with MMIS, Claims, Managed Care, MES, vendor management, MS Project/Visio, EVV and HHSC experience

Location: Austin TX (HHSC)
Duration: 8 months

Minimum Requirements:
Years Required/Preferred Experience
7 Required Experience in management of large-scale IT projects, including system integration, resource management, procurement transition and vendor management.
7 Required Experience with Medicaid Enterprise Systems, including Medicaid Management Information Systems (MMIS).
6 Required Ability to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; and to plan, assign, and supervise the work of others.
6 Required Demonstrated ability to meet tight deadlines.
6 Required Experience with successful Medicaid Fee-for-Service Claims, Healthcare, or Medicaid Managed Care Business Operations processes and procedures.
5 Required Experience overseeing the planning and execution of major projects, including facilitation and documentation of high-level critical path dependencies across multiple projects.
5 Required Ability to analyze and evaluate various project management solutions, especially as they relate to Medicaid Enterprise Systems.
5 Required Experience successfully leading meetings and facilitating discussion between multiple stakeholder groups, including vendors.
5 Required Experience with Texas Medicaid processes and policies.
5 Required Expertise using Microsoft Office products: Teams, Word, Excel, PowerPoint, Project, Outlook. Exceptional skills in Word and Visio.
5 Required Ability to establish project goals and objectives that support the State and HHS strategic plans as well as federal directives.
5 Required Proven ability to work successfully with technical and non-technical groups and manage multiple responsibilities.
5 Required Excellent analytical, problem-solving, and coordination skills.
5 Required Experience and judgment to plan and accomplish goals and independently perform a variety of complicated tasks; a wide degree of creativity and latitude is expected.
5 Required Oral and written communication skills.
2 Preferred Experience with Medicaid Long-term Care programs.
2 Preferred Experience with Texas Health and Human Services programs.
1 Preferred Preferred Experience with Electronic Visit Verification systems.
1 Preferred Project Management Professional (PMP) certification.

The Claims Management Division (CMD) is responsible for Long Term Care Claims Adjudication and the Electronic Visit Verification Program.
The worker will perform project management functions for the Medicaid Enterprise Systems (MES) from a program perspective for CMD. The worker will work with other staff within the Health & Human Services Commission (HHSC) to ensure that the Claims Administration, Business Operations, and Applications and Maintenance vendors work together for the successful implementation of the modernized Medicaid Management Information System (MMIS) for CMD’s interests. This position will coordinate with the CMD Transition Team and provide a programmatic view of the overall health of the transition including preparing risk identification, issue identification, deliverable reviews and other transition related efforts/meetings. The worker will report on project activity, status and health across transition projects to department management and governance committees. The worker will ensure all internal and external trading partners associated with CMD are aware of critical path dependencies, integration points and provide oversight to testing plans. This position will work closely with the MES Transition Team, HHSC IT, program directors, vendors, and other project related stakeholders. This position will be a key role in ensuring the success of the MES Modernization transition for CMD.

The Project Manager will be responsible for:
· Coordinating duties and responsibilities with CMD Transition Team.
· Development, maintenance, and monitoring of integrated project timelines in coordination with MES project timelines.
· Ensuring that the project plan maintains tasks, schedules, and status updates as well as disseminating information to team members.
· Oversight and reporting of critical path dependencies between Modernization projects.
· Communicating project status, issues, and risks to department management, current MMIS vendor, data center services vendors, and MES transition team. Developing mitigation plans as necessary.
· Communicating status of program initiatives to department management and MES transition team.
· Planning and managing efficient projects meetings and documenting key decisions.
· Designing strategies to mitigate or avoid identified project risks and difficulties.

529210047C.docx

Job ID: NC-670449 (96590121)

Vendor Management PM with BA, Medicaid/MMIS, BI, Agile, Oracle/SQL Server/DB2, and healthcare/Claims/Provider/Eligibility experience

Location: Raleigh NC (DHHS)
Duration: 6 months
Positions: 1 (1/1)
All work must be completed on site once Covid-19 is contained

Skill Required / Desired Amount of Experience
Experience working with multiple vendors Required
Should have the capability to translate business requirements into technical solutions Required 5 Years
Project Management Experience Required 5 Years
Strong understanding of healthcare claims processing – Claims, Provider, Eligibility Highly desired
Working knowledge of Medicaid and/or MMIS Highly desired
Excellent verbal and written communication skills with the ability present to both technical and business audiences. Highly desired
Proven experience delivering Business Intelligence solutions Desired
Experience with Agile methodology and Scrum Required 5 Years
Demonstrated proficiency working with databases – Oracle (11) ,MS Sql server etc. DB2 Required 5 Years

NC Dept of Health and Human Services (NC DHHS) is seeking an Technical Operations Lead to coordinate with multiple vendors for daily operations and enhancements of Electronic Visit Verifications for the NC Medicaid Claims Systems. This position is responsible for providing vendor coordination and operational support for the day to day operations and enhancements to the Electronic Visit Verification (EVV) system and all related NC Medicaid and NC Analytics Systems which are currently handled by different vendors. It will involve assisting with changes/modifications, resolve data quality issues and manage all data extracts based on the policies and standards.
This position involves the ability to research and analyze healthcare data from variety of sources in order to evaluate, define, design, develop, test and implement technical solutions related to Electronic Visits and Medicaid systems to produce accurate data extracts in the required file layouts based on the Federal requirements.
This position is also responsible for analyzing and data mapping utilizing data and information from Electronic Visit Verification system, Data warehouse, Medicaid claims processing system (MMIS – Claims, provider), Encounter Processing system(PHP-Encounters) and other division data sources using various SAS Business Intelligence tools.
This position will need to work with Division staff and other stakeholders to understand the requirements and providing technical support/guidance. Knowledge and ability for utilizing secured file transfer protocols/process compliant with the defined Federal standards.
This position will require the following Skills
• Demonstrated experience managing Operations across multiple vendors – Required
• Experience working with complex interfaces and integrations – Required
• Proven experience delivering Business Intelligence solutions
• Prefer experience with Medicaid data and systems
• Demonstrated proficiency working with one or more databases – Oracle, DB2, MS SQL server etc.- Required
• Hands-on experience in different file transfer methodologies and different file types and layouts such as csv, txt, XML, etc.

RTR-670449.docx

NW-670449.docx

Job ID: NC-669286 (92690119)

Onsite Helpdesk Analyst with Customer Service, Troubleshooting, Webex, Zoom, MS Teams, LMS, ITIL Framework and ServiceNow experience

Location:Pembroke, NC. (UNCP)
Duration: 12 months
Interview: Either Webcam Interview or In Person
***This position will work full time onsite in Pembroke, NC.

skills:
Help Desk Experience Required 3 Years
Customer Service Experience Required 3 Years
Troubleshooting Experience (such as Networking, Hardware, Software, Email, Mobile Devices, Windows and Apple OS) Required 3 Years
IT Service Management Tool (such as ServiceNow) Required 3 Years
Collaboration Tools (such as Webex, Zoom, Microsoft Teams) Desired 2 Years
Communication Skills (Active Listening, Written, Oral) Desired 3 Years
Remote Support (such as Beyond Trust Remote Support) Desired 2 Years
Learning Management System Troubleshooting Experience (such as Canvas) Desired 2 Years
ITIL Framework Understanding Desired 2 Years

Help Desk Support Analyst – Expeditor

This position will support the daily Help Desk operations. They will provide technical and second-tier support and consultation to clients in the use of university technologies. The analyst will respond to walk up, telephone, email, and Incident Management tracking system requests for support. This position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users’ technical needs. The position normally interacts with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources for providing technical support. The expeditor will be responsible for ensuring high customer satisfaction and communication throughout the entire ticket lifecycle.

Expected Skills: Excellent customer service, able to work without assistance, able to manage medium complexity work efforts, onsite help desk operation, remote desktop support (Windows and macOS), firm understanding of ITIL framework, experience with industry-standard ITSM tools (ServiceNow preferred), excellent verbal and written communication skills, diverse experience in supporting technologies in higher education. Must be able to lift 50 lbs without assistance.

Ideal candidates will have prior experience in Higher Education Help Desk support units. Specifically including:
Proven Customer Service experience, with a focus on quality user experiences.
Extensive ITSM experience, specifically ServiceNow.
Excellent communication skills, including listening, verbal, and written. Must be able to translate between customer issues into technical terms.
Remote Support tools, specifically BeyondTrust Remote Support.
Basic network troubleshooting experience (wireless and wired). Experience with Cisco ISE preferred.
Basic understanding of desktop support with macOS and Windows, including limited hardware, printing, and peripheral support.
Software application support, including Office 365, Cisco Webex, Learning Management Systems and other related enterprise applications.
Basic understanding of classroom support, specifically with Crestron control systems and hybrid learning environments (Cisco Webex hardware).
Experience supporting Learning Management Systems (such as Canvas).

RTR-669286.docx

AE 669286.docx

Job ID: NC-668993 (92690119)

Desktop Support Analyst with Webex, Zoom, MS Teams, Cisco Webex, Classroom/Audio Visual, Customer Service and ServiceNow experience.

Location:Pembroke, NC. (UNCP)
Duration: 6 months
Interview: Either Webcam Interview or In Person

skills:
Hardware and Software Training Experience (Develop, Create and Conduct Training Sessions) Required 3 Years
Collaboration Tools (Webex, Zoom, Microsoft Teams) Required 3 Years
Zoom Hardware and Software Experience Required 3 Years
Cisco Webex Hardware and Software Experience Required 3 Years
Classroom/Audio Visual Support Experience (Webex, Crestron) Required 3 Years
Customer Service Experience Required 3 Years
IT Service Management Tool Experience (such as ServiceNow Desired 2 Years

Online Technical Support Analyst

This position is to support campus users by creating and conducting training sessions on new or existing hardware and software. Position will directly support the faculty, staff, classrooms, and other technologies for hybrid or online learning.

Expected Skills: Excellent customer service, able to work without assistance, able to manage medium complexity work efforts, training support, and collaboration and teaching tools (such as Webex, Zoom, Microsoft Teams). Must be able to lift 50 lbs without assistance.

Ideal candidates will have prior experience in Higher Education support units. Specifically including:
Proven ability to develop, create, and conduct training sessions on new or existing hardware and software.
Support experience with Cisco Webex Codec and Crestron technologies for use in classroom instructional spaces.
Software application support, including Office 365, Cisco Webex, Zoom, and other related teaching applications.
Hardware and software support experience in hybrid learning environments (Cisco Webex hardware).
ITSM experience, specifically ServiceNow.
Proven Customer Service experience, with a focus on quality user experiences.

AE 668993.docx

RTR-668993.docx

Job ID: NC-669278 (92690119)

Desktop Support Engineer with Classroom/Audio Visual support, Customer Service, Troubleshooting, Event Support, Cisco Webex , Collaboration Tools and IT Service Management Tool experience.

Location:Pembroke, NC (UNCP)
Duration: 12 months
Interview: Either Webcam Interview or In Person

skills:
Desktop Support Experience Required 3 Years
Classroom/Audio Visual Support Experience (Webex, Crestron) Required 3 Years
Customer Service Experience Required 3 Years
Troubleshooting Experience (such as Networking, Digital Signage, Hardware, Software) Required 3 Years
IT Service Management Tool (such as ServiceNow) Required 3 Years
Event Support Experience Desired 2 Years
Cisco Webex Hardware Desired 2 Years
Collaboration Tools (Webex, Zoom, Microsoft Teams) Desired 2 Years

Desktop and Classroom Support Analyst

This position is in support of our newly constructed School of Business building. You will directly support the faculty, staff, classrooms, study rooms, and other technologies in this new building.

Expected Skills: Excellent customer service, able to work without assistance, able to manage medium complexity work efforts, desktop support (Windows and macOS), audio-visual classroom support, collaboration and teaching tools (such as Webex, Zoom, Microsoft Teams), event support (including after-hours and weekend events). Must be able to lift 50 lbs without assistance.

Ideal candidates will have prior experience in Higher Education support units. Specifically including:
Support experience with Cisco Webex Codec and Crestron technologies for use in classroom instructional spaces.
Desktop support experience with macOS and Windows, including limited hardware,printing, and peripheral support.
Software application support, including Office 365, Cisco Webex, SAS, STATA, and other related teaching applications.
Classroom support experience, including Crestron control systems, and especially with hybrid learning environments (Cisco Webex hardware).
Event support experience, specifically for Auditorium and Event rooms.
ITSM experience, specifically ServiceNow.
Digital Signage support (Visix).
Speciality business equipment and software (including stock ticker, trading room equipment).
Basic network troubleshooting experience (wireless and wired).
Proven Customer Service experience, with a focus on quality user experiences.

The 3 positions for New School of Business, we need one of the positions to work Monday thru Friday from 10 – 7 and the other two positions work M – F from 8 – 5. Some work may be required on Saturday and Sunday.

RTR-669278.docx

AE 669278.docx

CO-HCPF-MCC (99090120)

Salesforce Developer with COTS, Application Development, Support and Salesforce platform experience

Location: Denver, CO
Duration: 4 months

Skills:
This position will work and develop using the Salesforce platform under guidance of the Salesforce Senior Administrator.

We are searching for a Self-motivated individual with excellent communications skills; who posses the ability to rapidly grasp technical skills; who is motivated to put in self-study hours to gain the technical knowledge to succeed as a performing member of the Salesforce Team.

Primary job responsibility: Application Development and Support

Develop applications in line with business requirements using Agile or Waterfall methodologies as needed.
Perform coding (in-house applications) or configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
Organize, build, and validate all segments of the code related to a specific build (release) for final User Acceptance Testing.
Ensure development activities within the position’s scope of responsibility are consistent with established service portfolio policies, procedures, standards and guidelines.
Determine the best approach in the development of an application’s code to meet the customer’s current requirements and anticipate future enhancement needs.
Identify and recommend changes to development policies, processes, templates and standard operating procedures to improve the overall quality of work being delivered.
Collaborate across a matrix management environment with other developers and other OIT department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
Find unique ways to resolve issues in the development process to meet the requirements of the customers and lead to the most efficient implementation possible.

CO_E-RTR.doc

Request ID:BL-10233-1 (99990119)

Network Engineer (CCNA or CCNE) with Cisco routers/firewalls/Umbrella, Palo Alto firewalls, F5 Load Balancer, Meraki WAP, Infoblox, Forescout, VMWare vSphere/NSX experience

Work Location: Columbia, SC
Qty: 1
Duration: 12 Months
Hrs/Wk: 40.00

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
5-7 YEARS NETWORK EXPERIENCE
CISCO ROUTERS/SWITCHES
PALO ALTO FIREWALLS
F5 LOAD BALANCING/FIREWALL
MERAKI WIRELESS ACCESS POINTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
INFOBLOX DNS/DHCP
FORESCOUT
VMWARE VSPHERE
VMWARE NSX
CISCO UMBRELLA

REQUIRED EDUCATION: BACHELOR’S DEGREE OR EQUIVALENT EXPERIENCE.

REQUIRED CERTIFICATIONS: CCNA OR CCNE

Additional Skills: Required Skills (rank in order of Importance):

5-7 years network experience

Cisco Routers/Switches

Palo Alto Firewalls

F5 Load Balancing/Firewall

Meraki wireless access points

Preferred Skills (rank in order of Importance):

InfoBlox DNS/DHCP

Forescout

VMware vSphere

VMware NSX

Cisco Umbrella

SCOPE OF THE PROJECT:
THIS IS A BROAD POSITION THAT WILL WORK WITH ALL ASPECTS OF THE SYSTEMS AND NETWORK AREA.

DAILY DUTIES / RESPONSIBILITIES:
* Ensuring that new infrastructure products are implemented in accordance with agency requirements and industry best practices
* Network security including proper configuration measures prior to device deployment as well as retroactively on production systems in accordance with MARS-E standards
* Reviewing configurations on existing network infrastructure
* Review and change as needed existing network infrastructure
* Troubleshooting and resolving infrastructure issues with guidance on resolving end-user issues
* Knowledge transfer to existing staff
* Network infrastructure documentation
* Assist with daily operations on infrastructure management

Remote Work Availability: 50%

Job ID: TX-537210045C (99890119)

Business Analyst with WYSWYG, Bilingual, writing medical content , agile and public health experience.

Location: Austin,TX (HHSC)
Duration: 6 months
Position:1 (1/1)

Skills:
5 Required Understanding of medical terminologies, public health jargon and diseases.
5 Required MS office knowledge and experience.
5 Required Efficiency in working with WYSWYG editors
5 Required Bilingual (English and Spanish)
5 Required Experienced in writing medical content in Spanish.
5 Required Ability to work in an agile environment.

The scope of this project includes all activities necessary to support the successful completion of all deliverables required within the Department of State Health Services (DSHS) Public Health Application (PHA) for IT Systems and Services for writing medical content copy for the DSHS Website (included in the web content management system replacement project).

Scope includes:

1. Work closely with the content owners in understanding the expectation for approximately 1000 pages identified as medical content

2. Author the pages containing medical content and obtain necessary approvals before September 30. 2022.

3. Publish the written and approved content in WCMS in pre-defined site location directories.

Skillset desired:

1. Understanding of medical terminologies, public health jargon and diseases.

2. MS office knowledge and experience.

3. Efficiency in working with WYSWYG editors

4. Must have a degree in healthcare, public health, medicine, or similar fields.

5. Bilingual (English and Spanish).

6. Experienced in writing medical content in Spanish.

7. Optional – Certified in Medical Spanish

8. Ability to work in an agile environment.

537210045C.docx

Request ID:BL-10236-1 (913190119)

Azure Cloud Architect with Project management, offender management and Criminal justice experience.

Work Location: Columbia, SC
Qty: 1
Duration: 12 Months
Hrs/Wk: 40.00

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• KNOWLEDGE OF CLOUD SERVICE ARCHITECTURE, SPECIFICALLY MICROSOFT AZURE IN A GCC TENANT.
• UNDERSTAND USER AND PROCESS REQUIREMENTS AND ENSURE THOSE REQUIREMENTS CAN BE ACHIEVED THROUGH HIGH QUALITY DELIVERABLES.
• ABILITY TO CONCEPTUALIZE NEEDED CHANGE AND INITIATE APPROPRIATE ACTIVITIES TO MOVE FROM CONCEPTS TO IMPLEMENTATION.
• KNOWLEDGE OF PROJECT MANAGEMENT PRINCIPLES AND METHODOLOGIES.
• ABILITY TO EFFECTIVELY PLAN AND PRIORITIZE WORK ACTIVITIES TO MEET ORGANIZATIONAL GOALS, SCHEDULES, AND DEADLINES.
• ABILITY TO MAKE PRESENTATIONS AND PREPARE REPORTS.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• KNOWLEDGE OF OFFENDER MANAGEMENT SYSTEM FUNCTIONS AND CRIMINAL JUSTICE SPECIFIC DATA INTERFACE STANDARDS.
• KNOWLEDGE OF CONTRABAND CELL PHONE INTERDICTION TECHNOLOGIES, INCLUDING NEXT GENERATION MANAGED ACCESS SYSTEMS, PORTABLE AND FIXED INSTALLATION IMSI / IMEI CATCHERS, AND RELATED FCC REGULATIONS AND PROCESSES.
• RECOGNIZED AS EXPERT IN FIELD, KNOWLEDGEABLE OF EMERGING TRENDS AND INDUSTRY PRACTICES.
• KNOWLEDGE OF AGENCY NEEDS AND ABILITY TO INTERPRET RULES AND REGULATIONS.
• ABILITY TO WORK WITHOUT SUPERVISION WITH COMPLETE LATITUDE FOR INDEPENDENT JUDGMENT.

REQUIRED EDUCATION:
BACHELOR’S DEGREE IN INFORMATION TECHNOLOGY RELATED DISCIPLINE WITH 7+ YEARS OF IT MANAGEMENT EXPERIENCE.

Experience
Education Bachelor’s degree in a technical or business field Yes 1 Expert Within 6 Months 6 + Years
Miscellaneous Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form Yes 1 Expert Within 6 Months 6 + Years
Miscellaneous Demonstrated knowledge/skills of the IT industry which includes: multi-tiered architectures, enterprise applications, evaluation of emerging technologies, networks, data management systems and hardware systems. Yes 1 Expert Within 6 Months 6 + Years
Networking & Directories 1,000+ user environment Yes 3 Expert Within 6 Months 6 + Years
Networking & Directories IT network, virtual environments, Database, and storage Yes 1 Expert Within 6 Months 6 + Years
Packaged Applications Datacenter, Cloud and Network Infrastructure Yes 1 Expert Within 6 Months 6 + Years
Program Management EXPERIENCE WITH PROJECT MANAGEMENT OF LARGE ENTERPRISE LEVEL PROJECTS WITH PROVEN IMPLEMENTATION SUCCESS Yes 1 Expert Within 6 Months 6 + Years
Program Management Large scale production system implementation experience Yes 1 Expert Within 6 Months 6 + Years
Program Management • 5+ years’ experience in Technical/Process Management leadership role in a large (500+) IT organization. No 2 Expert Within 6 Months 6 + Years
Specialties ABILITY TO CONCEPTUALIZE NEEDED CHANGE AND INITIATE APPROPRIATE ACTIVITIES TO MOVE FROM CONCEPTS TO IMPLEMENTATION Yes 1 Expert Within 6 Months 6 + Years
Additional Skills: REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• KNOWLEDGE OF CLOUD SERVICE ARCHITECTURE, SPECIFICALLY MICROSOFT AZURE IN A GCC TENANT.
• UNDERSTAND USER AND PROCESS REQUIREMENTS AND ENSURE THOSE REQUIREMENTS CAN BE ACHIEVED THROUGH HIGH QUALITY DELIVERABLES.
• ABILITY TO CONCEPTUALIZE NEEDED CHANGE AND INITIATE APPROPRIATE ACTIVITIES TO MOVE FROM CONCEPTS TO IMPLEMENTATION.
• KNOWLEDGE OF PROJECT MANAGEMENT PRINCIPLES AND METHODOLOGIES.
• ABILITY TO EFFECTIVELY PLAN AND PRIORITIZE WORK ACTIVITIES TO MEET ORGANIZATIONAL GOALS, SCHEDULES, AND DEADLINES.
• ABILITY TO MAKE PRESENTATIONS AND PREPARE REPORTS. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• KNOWLEDGE OF OFFENDER MANAGEMENT SYSTEM FUNCTIONS AND CRIMINAL JUSTICE SPECIFIC DATA INTERFACE STANDARDS.
• KNOWLEDGE OF CONTRABAND CELL PHONE INTERDICTION TECHNOLOGIES, INCLUDING NEXT GENERATION MANAGED ACCESS SYSTEMS, PORTABLE AND FIXED INSTALLATION IMSI / IMEI CATCHERS, AND RELATED FCC REGULATIONS AND PROCESSES.
• RECOGNIZED AS EXPERT IN FIELD, KNOWLEDGEABLE OF EMERGING TRENDS AND INDUSTRY PRACTICES.
• KNOWLEDGE OF AGENCY NEEDS AND ABILITY TO INTERPRET RULES AND REGULATIONS.
• ABILITY TO WORK WITHOUT SUPERVISION WITH COMPLETE LATITUDE FOR INDEPENDENT JUDGMENT.

Job Description: SCOPE OF THE PROJECT:
THE SELECTED CANDIDATE WILL LEAD ENTERPRISE IT PROJECTS INCLUDING BUT NOT LIMITED TO:
1. OFFENDER MANAGEMENT SYSTEM MODERNIZATION (INCLUDING INTERFACE WITH THE JUDICIAL DEPARTMENT ELECTRONIC SENTENCE SHEET AND OFFENDER TRUST ACCOUNTING / RESTITUTION)
2. CLOUD MIGRATION STRATEGY (SQL SERVER DATABASE MIGRATION, VIRTUAL MACHINE MIGRATION FROM PRODUCTION, DR, AND DMZ ENVIRONMENTS, APP SERVICE DEPLOYMENT, MIGRATION OF AUTHENTICATION AND AUTHORIZATION FROM LOCAL LDAP TO AZURE AD, …)
3. CELL PHONE INTERDICTION SYSTEMS PROCUREMENT AND IMPLEMENTATION

DAILY DUTIES / RESPONSIBILITIES:
1. EVALUATE OPTIONS FOR OFFENDER MANAGEMENT SYSTEM MODERNIZATION TO INCLUDE IN HOUSE DEVELOPMENT, OUTSOURCED DEVELOPMENT, COMMERCIAL OFF THE SHELF SOFTWARE ACQUISITION, OR A COMBINATION OF THE ABOVE.
2. UNDERSTAND THE INTERACTIONS BETWEEN SYSTEMS, APPLICATIONS, AND SERVICES WITHIN THE ENVIRONMENT, AND EVALUATE THE IMPACT OF CHANGES OR ADDITIONS.
3. WORK CLOSELY WITH PRIMARY STAKEHOLDERS AND DEVELOPERS TO DEVELOP ROAD MAPS FOR OFFENDER MANAGEMENT SYSTEM APPLICATIONS, ALIGN DEVELOPMENT PLANS, AND ENSURE EFFECTIVE INTEGRATION WITH RELATED INTERNAL AND EXTERNAL INFORMATION SYSTEMS.
4. ANALYZE SYSTEMS AND PERFORM USABILITY TESTING TO ENSURE PERFORMANCE AND RELIABILITY, SCALABILITY, AND SECURITY REQUIREMENTS ARE MET.
5. DESIGN, IMPLEMENT, AND MAINTAIN THE ORGANIZATION’S CLOUD MIGRATION STRATEGY, INCLUDING DATABASE MIGRATION TO A CLOUD HOSTED SQL ENVIRONMENT, DEPLOYMENT OF CLOUD BASED VIRTUAL MACHINE COMPUTE AND STORAGE RESOURCES, APP SERVICE DEPLOYMENT, AND MIGRATION OF AUTHENTICATION AND AUTHORIZATION SERVICES TO AZURE AD.
6. PROVIDE AN ARCHITECTURAL FRAMEWORK FOR INFORMATION SYSTEM DEVELOPMENT, MAINTENANCE, AND ENHANCEMENT EFFORTS.
7. PARTICIPATE IN THE DEVELOPMENT OF SOLICITATIONS AND EVALUATION OF PROPOSALS FOR CONTRABAND CELL PHONE INTERDICTION SYSTEMS, INCLUDING NEXT GENERATION MANAGED ACCESS SYSTEMS AND FIXED AND/OR MOBILE IMSI/IMEI CATCHER SYSTEMS.
8. MONITOR TECHNOLOGICAL ADVANCEMENTS TO ENSURE THAT SOLUTIONS ARE CONTINUOUSLY IMPROVED, SUPPORTED, AND ALIGNED WITH INDUSTRY AND AGENCY STANDARDS AS WELL AS EMERGING BUSINESS REQUIREMENTS.
9. MENTORS LESS EXPERIENCED PEERS AND DISPLAYS LEADERSHIP AS NEEDED.

Remote Work Availability: 75%

Job ID: MI-97491 (98490118)10A

Local/Onsite .Net/SQL Developer with C#, VB.net, ASP.net, AJAX, T-SQL, SSIS, TFS/GIT, SharePoint, Angular, TypeScript, ADA, MVC experience

Location: Lansing, MI (DTMB-EGLE)
Duration: 12 months
Postions: 1 (1/1)

Skills:
• At least 4 years’ experience using MS Visual Studio, GIT/MS Team Foundation Server
• At least 1 year experience using Angular
• Advanced skills in SQL with writing database scripts, stored procedures, functions, triggers, and SSIS packages (At least 4 years’)
• Experience with Agile Development, .Net Core, C#.net, Object Oriented Analysis & Design
• Advanced skills in AJAX, HTML, CSS, JavaScript, Transact SQL(T-SQL)
• At least 2 years’ of experience developing MVC applications

Job Description:
Relies on experience and judgment to plan and accomplish goals, independently performs a variety of
complicated tasks, may lead, and direct the work of others, a wide degree of creativity and latitude is
expected.
•Plans, develops, tests, and documents computer programs, applying knowledge of programming
techniques and computer systems. Evaluates user request for new or modified program, such as for
financial or human resource management systems, clinical research trial results, statistical study of
traffic patterns, or analyzing and developing specifications for bridge design, to determine feasibility,
cost and time required, compatibility with current system, and computer capabilities. Consults with user
to identify current operating procedures and clarify program objectives. Formulates plan outlining steps
required to develop program, using methodologies such as structured analysis and design or object-
oriented development.
•Work involves assisting in analyzing systems outlines to develop programs for computer applications,
writing solution programs, documenting the methods and procedures used in program development,
and testing and correcting programs. Works under moderate supervision with limited latitude for the
use of initiative and independent judgment. Develops block diagrams and machine logic flowcharts to
represent operations and data flow for applications.
•Captures requirements using industry standard development frameworks and tools. Designs reports,
forms, and letters along with computer terminal screen displays to accomplish goals of user request.
Reviews screens, reports, forms, and letters designs with users. Converts project specifications, using
industry standard tools, such as object-oriented tools and code generation, into sequence of detailed
instructions and logical steps for coding into language processable by computer, applying knowledge of
computer programming techniques and computer languages.
•Enters program codes into computer system. Enters commands into computer to run and test
program. Reads computer printouts or observes display screen to detect syntax or logic errors during
program test or uses diagnostic software to detect errors. Replaces, deletes, or modifies codes to
correct errors. Analyzes, reviews, and alters program to increase operating efficiency or adapt to new
requirements. Writes documentation to describe program development, logic, coding, and corrections.
Writes manual for users to describe installation and operating procedures. Assists users to solve
operating problems. Recreates steps taken by user to locate source of problem and rewrites program to
correct errors. May use computer-aided software tools in each stage of system development. May train
users to use program. May oversee installation of hardware and software. May provide technical
assistance to program users. May install and test program at user site. May monitor performance of
program after implementation. May specialize in developing programs for business or technical
applications.

Skills_97491.xlsx

MI_E-RTR.doc

Job ID: MI-97764 (98090118)10A

Onsite/Local BA with BPR, mapping, Legacy/Core/Emerging technologies, cost/benefit, ROI, buy/build, DW, BI experience

Location: Lansing, MI (DTMB-CTO)
Duration: 12 months
Postions: 1 (1/1)
Candidate MUST BE LOCAL. Work will be on site one or two days a week.

Skills:
-Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies.
-Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
-Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.

Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI,
buy/build, etc.
Writes detailed description of user needs,
program functions, and steps required to develop or modify computer programs.
Prepare and document Functional and Technical Specifications for reporting and data warehouse
work.
Assist with business warehouse/intelligence support and enhancements.
Assists in deployment and management of end-user reporting tools and
platforms.
Work with IT and business project teams to understand reporting and data warehousing requirements
and propose solutions.
Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all
solutions.
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel
overall business strategies. Has knowledge
of commonly-used concepts, practices, and procedures within a particular field. Familiar with
relational database concepts, and client-server
concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a
variety of tasks. Works under general
supervision; typically reports to a project manager. A certain degree of creativity and latitude is
required.

Business Analyst
5 Years of Experience

Job Description
16 or more years of experience in the field.
Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

MI_E-RTR.doc

Job ID: NC-672773 (96990120)

ONSITE VMware/SCCM Admin with network design, MST, MSP, ESX, Veeam Backup, SharePoint and SQL experience.

Location:Raleigh, NC (NCDHHS)
Duration: 12 months
Interview: Either Webcam Interview or In Person

skills:
Expertise in SCCM Administration, deployment, packaging, network inventory, installer and network designing. Required 7 Years
Experience creating Transforms (MST), Patches (MSP) and Merge Modules using Different Tools Required 7 Years
Expertise in VMware ESX technology 6.0 Required 7 Years
Experience in Veeam Backup Required 7 Years
Experience in Installing and configuring File and print servers Required 7 Years
Experience in Windows file and folder permissions Required 7 Years
Experience in SharePoint and Project servers Required 7 Years
Experience in managing SQL database server 2008 20012 Required 7 Years
Experience diagnosing hardware and software problems and replaces defective components Highly desired 5 Years
Experience in configuring windows 7 images Highly desired 5 Years
Looking for a local candidate who can report ONSITE as needed. Required

The NC Department of Health and Human Services seeks a contract resource to assist with the support of the NC FAST Application Development Environment for NC Families Accessing Services through Technology (NC FAST). This resource will assist with the installation, management and configuration of application and system environment variables for all NC FAST VMWare clients for developers, testers and other VM client types including the installation of software and tools. This position is also responsible for Creation of Transforms (MST), Patches (MSP) and Merge Modules using different tools and will also diagnose hardware and software problems and replace defective component

NW-672773.docx

RTR-672773.docx

Request ID:BL-10234-1 (98290119)

.Net Developer with C#, VB.net, IIS, Visual Studio, API, WCF, SOAP, ORACLE/ MS SQL SERVER and TFS experience.

Work Location: Columbia ,SC
Position: 1 (1/2)
Duration: 12 Months
Hrs/Wk: 40.00
References – two needed
MUST BE ONSITE TO TRAIN/WORK FOR A FEW MONTHS AND THEN POSSIBILITY TO BE REMOTE AFTERWARDS UP TO 50% BUT NO GUARANTEE.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
MICROSOFT .NET ARCHITECTURE AND PROGRAMMING
C#, VB.NET
MS INTERNET INFORMATION SYSTEMS (IIS) ARCHITECTURE AND SUPPORT.
VISUAL STUDIO 2015 OR BETTER
MS WEB SERVICE ARCHITECTURE AND PROGRAMMING.
WEB USER INTERFACE PROGRAMMING.
ARCHITECTURE INCLUDING API, WCF, SOAP
BUSINESS TO BUSINESS WEB SERVICE INTERFACE
APPLICATION PROGRAMMING AGAINST RDBMS (ORACLE AND MS SQL SERVER).
QUERYING / ANALYZING SQL SERVER AND ORACLE DATABASES.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
MICROSOFT TEAM FOUNDATION SERVER
MICROSOFT OFFICE

REQUIRED EDUCATION:
PREFER BACHELOR’S DEGREE IN INFORMATION TECHNOLOGY RELATED DISCIPLINE WITH 2 YEARS OF EXPERIENCE OR MINIMUM 5 YEARS RELATED EXPERIENCE.

REQUIRED CERTIFICATIONS:
NOT REQUIRED BUT MS TECHNICAL CERTIFICATIONS WILL BE FACTORED IN THE SELECTION PROCESS. ANY CERTIFICATIONS RELATED TO INFORMATION OR DATA EXCHANGE WOULD BE AN ADVANTAGE.

Experience
Development Tools MS IIS Yes 1 Intermediate Currently Using 2 – 4 Years
ERP Oracle SQL Yes 2 Intermediate Within 2 Years 1 – 2 Years
Packaged Applications MS Office (Word, Excel, PowerPoint, Visio) Yes 3 Intermediate Currently Using 2 – 4 Years
Programming Languages .Net Yes 1 Advanced Currently Using 2 – 4 Years
Programming Languages C# Yes 1 Advanced Currently Using 2 – 4 Years
Programming Languages MSSQL Yes 2 Intermediate Currently Using 2 – 4 Years
Programming Languages Visual Basic .NET (VB.NET) Yes 1 Intermediate Within 2 Years 2 – 4 Years
Programming Languages Visual Studio Yes 1 Advanced Currently Using 2 – 4 Years
Programming Languages Web Objects Yes 1 Advanced Currently Using 2 – 4 Years
Web Tools Web – application programming interface (API) Yes 1 Advanced Currently Using 2 – 4 Years
Web Tools WEB SERVICES (REST, SOAP, WSDL) Yes 1 Advanced Currently Using 2 – 4 Years

SCOPE OF THE PROJECT:
CANDIDATE WILL PROVIDE TROUBLESHOOTING AND CODING SUPPORT FOR VARIOUS SCDMV SYSTEMS UNDER DIRECT SUPERVISION OF THE SCDMV .NET DEVELOPMENT MANAGER.

DAILY DUTIES / RESPONSIBILITIES:
1. WORKING WITH ASSIGNED BUSINESS SUBJECT MATTER EXPERTS, SCDMV TECHNICIANS, AND EXTERNAL ENTITIES DEVELOP TECHNICAL SPECIFICATIONS, CODE AND TEST UPDATES TO SCDMV .NET SYSTEMS.
2. TAKE THE LEAD IN ANALYZING AND TROUBLE-SHOOTING ASSIGNED SYSTEM PROBLEMS
3. PROPOSE SOLUTIONS
4. CODE, TEST, PROMOTE, AND INTERACT WITH IMPACTED USERS ENSURING THAT SOLUTION MEETS REQUIREMENTS.
5. PROVIDE DAILY AND WEEKLY STATUS TO THE DEVELOPMENT MANAGER AND APPLICATION SYSTEMS MANAGER.

Remote Work Availability: 0%

Job ID: TX-RRC18154 (911990118)

Salesforce PM (PMP) with data migration/integration experience

Location: Austin TX (RRC)
Duration: 6 months

Minimum Requirements:
Years Required/Preferred Experience
5 Required Experience with software development (full life cycle), data migration, and data integration.
5 Required Project Management experience which includes the preparation of project related documentation, planning & managing project activities, and the implementation of projects or maintenance activities.
5 Required Experience in planning the project scope, directing staff members, handling change requests, forecasting budgets and keeping everyone on the project within allotted time constraints.
4 Required • Bachelor’s degree in Computer Science, Business Administration, or related discipline, or equivalent related work experience.
3 Required • Ability to provide solutions that allow for informed agency decision making. • Adept at conducting research into project-related issues and products. • Ability to effectively collaborate with others, initiate action and adapt to change
3 Required • Ability to foster working relationships with the team, vendors, and clients. • As needed, ability to perform detailed work related to development of requirements, functional design documentation, system test definition and use case development.
3 Required • Strong interpersonal and team building skills, possessing diplomacy and good business judgment. • Ability to defuse tension among project team, should it arise.
3 Required • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Strong analytical, problem solving and organizational skills. • Excellent verbal and written communication, presentation, and interpersonal skills.
1 Preferred Experience as Salesforce development team Project Manager.
1 Preferred Certification as a Project Management Professional.

The Texas Railroad Commission ITS division requires the services of one experienced Salesforce Project Manager resource preferably with knowledge/experience in managing Salesforce platform development teams, hereafter referred to as Worker, who meets the general qualification of a Project Manager.
The Worker will apply their knowledge of Salesforce platform development life cycle management to support the needs of internal ITS development project teams.

RRC18154.docx

Job ID: NC-672782 (96390120)

Batch Operations Support Technician with GMI Operator, job scheduling, monitoring tools, Unix/Mainframe/Windows, SQL, shell scripting experience

Location:Raleigh, NC (NCDHHS)
Duration: 12 months
Interview: Either Webcam Interview or In Person

skills:
Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. Required 5 Years
Experience with batch operations, job scheduling and monitoring tools. Required 5 Years
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. Required 5 Years
Experience working with internal teams to identify opportunities to improve the product and customer experience. Required 5 Years
Demonstrated experience documenting processes and procedures as required. Required 5 Years
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. Required 5 Years
Experience with relational database skills, Basic SQL programming Required 5 Years
Experience running shell scripts on a UNIX or similar environment; and reviewing log files. Required 5 Years
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. Required 5 Years
Ability to communicate effectively in both oral and written formats. Required

The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables within enterprise batch processing of the NC FAST system’s batch architecture. This position primarily works outside of standard business hours to support overnight batch operations and will be scheduled for significant overnight work.

This position will provide production operations support by performing and monitoring batch execution, verifying results, and participating and supporting all nightly production operations environments that consist of multiple servers, batch mode processing and execution of client specific production cycles. This role performs first level analysis of all data interface processing exceptions, logs, and escalates unresolved specific issues and problems for resolution following defined on call support paths.
resolve errors and escalates items as necessary by working with functional teams to drive timely analysis and solutions to meet the Application’s service level objectives. This position also helps the batch monitoring Team to support the batch operations of assigned applications by analyzing production workflows, making recommendations to improve job schedule performance, providing rapid support during outages, and providing workload automation forecasts. Other tasks include working with the technology design team to provide support to ensure that the backup and recovery systems are providing the service necessary to meet our service level agreement (SLA) for business continuity, and working with application support teams and business owners to determine acceptable levels of service and help develop the incident management procedures.

RTR-672782.docx

NW-672782.docx

Job ID: NC-671443 (95890119)

Remote Network/Telecom Technician with Avaya, CMS, Predictive Dialer, Call Back Assist, AES, Interaction Center, Genesys IVR, Telstrat Engage, Hammer testing and Workforce Management experience

Location: Raleigh NC (NCDIT)
Duration: 6 months
Positions: 1 (1/2)
***This position will be remote for the duration of the engagement. The manager will ship the equipment if the candidate does not live locally.

Skill Required / Desired Amount of Experience
Administration & troubleshooting ability of Avaya Communications Mgr,Interaction Center,CMS,Predictive Dialer,Call Back Assist,System/SessionMgr AES Required 5 Years
Administer and troubleshoot the Genesys Interactive Voice Response System (IVR) and Telstrat Engage call recording platform Required 5 Years
Knowledge of Layer II and III data networks and subnets to effectively resolve network issues associated with service operations Required 5 Years
Demonstrated ability to conduct maintenance, troubleshooting, repairs and upgrades and ensure proper operation of the Avaya Communications Manager Required 5 Years
Demonstrated ability to plan, organize, and execute with strong problem-solving skills Required 5 Years
The ability to present ideas, concepts, and technical specifications to appropriate audiences, both verbally and in writing. Required 5 Years
Knowledge and experience/troubleshooting with Hammer testing and writing/modifying scripts for hammer testing. Required 5 Years
Knowledge and experience/troubleshooting of Workforce Management Required 5 Years

Skills required:
• Administration and troubleshooting ability of Avaya Communications Manager, Interaction Center, CMS, Predictive Dialer, Call Back Assist, System/Session Manager, AES.
• Needs the skills and experience to administer and troubleshoot the Genesys Interactive Voice Response System (IVR) and Telstrat Engage call recording platform. This work includes adding new tenants, modifying existing instances, activation of new users and groups.
• A working knowledge of Layer II and III data networks and subnets is desired so that the incumbent can effectively work with Network Services to resolve network issues associated with service operation
• Demonstrated ability to conduct maintenance, troubleshooting, repairs and upgrades and ensure proper operation of the Avaya Communications Manager
• Demonstrated ability to plan, organize, and execute with strong problem-solving skills
• The ability to present ideas, concepts, and technical specifications to appropriate audiences, both verbally and in writing.
• Ability to work independently, as well as collaboratively in a team environment
• Knowledge and experience/troubleshooting with Hammer testing and writing/modifying scripts for hammer testing.
• Knowledge and experience/troubleshooting of Workforce Management

RTR-671443.docx

AE-671443.docx

Job ID: NC-673882 (916290119)

SAP OS/DB migration consultant (certified) with HCM, Solaris, Oracle, Basis, AWS Linux experience

Location: Raleigh NC (OSC)
Duration: 12 months
Positions: 1 (1/2)
How many certified SAP database migrations have you performed and what year were they completed?
Is the candidate SAP OS/DB migration certified? Please forward proof of certification with application submission.
Due to the current Covid-19 pandemic situation, this position is primarily remote, however; on-site work will be required at the discretion of the hiring manager.
****This position is primarily remote, however; on-site work will be required at the discretion of the hiring manager. If the candidate is required to come onsite the manager will try to provide as much notice as possible and travel will be at the candidate’s expense.

Skill Required / Desired Amount of Experience
Certified SAP OS/DB migration expert Required 5 Years
Oracle Database experience Required 5 Years
SAP Basis experience Required 5 Years
AWS experience running SAP on Oracle Linux Desired 1 Years

This position will migrate HR Payroll SAP HCM systems from Oracle Solaris with Oracle database to AWS Oracle Linux with Oracle Database. The person must be SAP certified to perform the migrations.
The North Carolina Office of the State Controller is performing a Hardware Refresh which is required approximately every five years to update hardware due to normal degradation.
The North Carolina Office of the State Controller is seeking an SAP certified operating system/database migration specialist to perform multiple database migrations as part of the Hardware Refresh project.

Duties include the following:
• Migrating HR Payroll SAP HCM systems from Oracle Solaris with Oracle database to AWS Oracle Linux with Oracle Database
• Executing the migrations per SAP specification
• Validating the migrations per SAP specification

RTR-673882.docx

AE-673882.docx