innoSoul:

Job ID: PA-620733 (98990127)

Windows Admin with Active Directory deployment, DNS, PKI, PowerShell, Azure/IaaS/PaaS, agile/lean/mod, ticketing system experience and ITIL/PMP/Microsoft certification

Location: Dauphin County PA (PSERS)
Duration: 4 months
Interview:In-person only

Deploying and supporting Microsoft Windows Active Directory and supporting infrastructure (policy, DNS, PKI) in a large Active Directory environment Required 10 Years
PowerShell, writing scripts for automation, system administration Required 6 Years
Expert level knowledge – hands on experience: deploying Azure services in IaaS and PaaS cloud services Required 3 Years
Experience in bridging the gap between infrastructure and application development to improve deploying services to business areas in an agile/lean/mod Required 10 Years
Enterprise trouble ticketing systems; documenting issues, status reports to senior management, champion of initiatives mindset Required 10 Years
Microsoft Certifications/ITIL/PMP/etc./any combination Required

Key Responsibilities:

•Technical Consultant
This position will be in the role of a senior technical implementation lead and a tier-3 IT support role, to include documentation and training PSERS IT staff. The position will report to the IT Director.
Documentation and support for O365 SharePoint Online. This position will be a technical lead for migrating agency data from on-prem file servers to the cloud/SharePoint Online.
OneDrive for Business – support, plan, execute user data migrations
Skype for Business/Teams – planning and rollout to the service, video, meetings, collaboration support
Office 365 Productivity Application Support, PC and mobile devices
Technical Lead for implementation, training, and support escalation
Support for teams requiring AD support
LDAP integration
Certificates
Group Policy
Active Directory Federated Services (ADFS)
Public Key Infrastructure (PKI)
Domain Name Services (DNS)
Technical Lead for planning and assisting PSERS IT Staff to migrate to Azure Platform as a Service (Paas) and Infrastructure as a Service (Iaas)
Must have excellent PowerShell scripting skills and experience

Position works closely with:
•Security/Network Team – proxy issues, MFA, firewall support, event logging and security information and event management systems (SIEM), monitoring and compliance with security policies, bandwidth impact for data migrations and apps hosted in Azure
•Application Development Teams – support for underlying cloud infrastructure, migrating apps, standing up new services related to infrastructure, security, application hosting, disaster recovery
•SCCM Team – assist with keeping Office Applications updated on end user devices; keep abreast of the changes that are being released and understand what impact or new features the agency will benefit from adopting and identify areas for training needs of agency staff
•Workstation Support Team – issues with Office Apps installed on PC’s and laptops and mobile devices related to cloud/Office 365/infrastructure issues
Compose scripts to automate system administrative tasks
Compose scripts for reporting, license management
Work with other IT support teams to trouble shoot issues related to authentication

Desired Characteristics:

-Strong track record of understanding and interest in current and emerging technologies demonstrated through
training, job experience and/or industry activities.

-Strong team player – collaborates well with others to solve problems and actively incorporates input from
various sources.

-Demonstrated customer focus; building strong customer relationships.

-Strong analytical skills – strong problem-solving skills, can communicate in a clear manner and effectively
evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.

-Change oriented – actively generates process improvements; supports and drives change, and confronts
difficult circumstances in creative ways.

PA_E-RTR_Template 620733.doc

PA-ITSA-Right-to-Represent-Acknowledgement_620733.doc

PAITSA-Resume-Template-620733.doc

BG-WD (90090128)

WebSphere Developer with DataPower, Process Server (WPS), WSRR, WAS, ESb, MQ, REST, SOAP and Java experience

Raleigh, NC
8 months

Experience with IBM Websphere SOA Suite of products including DataPower, Websphere Process Server (WPS), Websphere Service Registry and Repository (WSRR) and Websphere Application Server (WAS).
Experience developing ESB Flows interfacing with MQ, REST and SOAP services.
Experience implementing error handling in ESB flows.
Experience with Java.

MP-180380 (99590128)

Java Python Developer with Spring/boot, ReactiveJS, JQuery, Angular, SQL Server/Oracle, YARN/Spark/Hadoop, AWS/Azure, Tomcat, Perl, Agile and architecture experience

Location: Houston, TX
12 months

BS/BA degree in Computer Science or Engineering
5 years – implementation skills with Java and J2EE; Core Spring Framework and Spring boot
Advanced -level knowledge of working in JavaScript and contemporary JavaScript APIs such as ReactiveJS, JQuery, and/or Angular.
Strong knowledge in Oracle, MS SQL and RDBMS database concepts.
Experience with distributed computing environments (including YARN, Spark and Hadoop) and cloud computing platforms (Amazon Web Services/AWS, Google Cloud, Microsoft Azure)
Experience working in Java-based tool Tomcat.
Expertise in application, data and infrastructure architecture disciplines.
2 Years :Technically fluent in programming languages, including Java, Python, Perl, etc.
Knowledge of database design / concepts and file management techniques.
Occasional evening and weekend work to meet deadlines.
Thorough understanding of software development methodology and project deliverables documentation
Strong project management and team management skills.
Past experience with Agile development a plus
Strong communication skills and ability to independently lead and manage projects
Ability to work closely in partnership with the business, technology and project management partners applying communication skills, problem-solving skills, and knowledge of best practices
Detail-oriented coupled with the ability to show initiative, good judgment, and resourcefulness
Must possess the ability to work and research/resolve issues independently
Strong organizational skills; ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment

Job ID: NC-618174 (98590128)

Procurement PM with RFP/IFB/SOW, legislative mandates implementation, vendor management and government experience

Location: Raleigh, NC (NCDOT)
Duration: 12 months
Interview:In Person Only.

Skills Required:
Experience in senior project management to include oversight of more than one (1) complex project at a time Required 7 Years
In-depth knowledge of IT technologies, architecture, operations and system, software development lifecycles Required 7 Years
Experience in the development and evaluation of procurement documents to include IFB, RFQ, RFI, RFP and SOW to include negotiation Required 7 Years
Experience and demonstration of excellent verbal and written communication skills for team, vendor and stakeholder management Required 7 Years
Experience and demonstrated ability to manage scope, schedule, time, quality and risk; knowledge and practice of methods to manage and mitigate these Required 7 Years
Experience working in a large, complex government agency using a matrixed staffing model Highly desired 5 Years
Prior DMV project management work, and in particular, implementation of legislative mandates Highly desired 5 Years

Expected Skills: Able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):
Responsibility for the successful completion of end to end project work, including all work products
Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks
Responsibility for creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams, etc.
Negotiations internal and external to the project teams
Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State
Development and implementation of a comprehensive communication plan to achieve maximum team and stakeholder involvement and buy-in
Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology

E-RTR–618174(2).docx

NC_Resume_Template- 618174

Job ID: NC-619387 (910090128)

InputAccel Developer with OCR, web services, SharePoint, IA Designer and OpenText Magellan experience

Location: Raleigh, NC (NCDOT)
Duration: 12 months
Interview:In Person or Webcam.

Skills Required:
BS/BA or equivalent work background plus 10 years of IT experience in a distributed web services and enterprise software environment or equivalent. Required 10 Years
7+ years of experience in capture technology with Optical Character Recognition (OCR) Required 7 Years
7+ years of experience with InputAccel distributed capture technology Required 7 Years
7+ years of experience with SharePoint technology Required 7 Years
7+ years of experience providing design and development in capture technology Required 7 Years
Experience in InputAccel 16.5 and above along with IA Designer Module Required 1 Years
Written and verbal communications are clear, concise and achieve intended objectives and with test case development Required 10 Years
Working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint) Required 10 Years
Working knowledge or Hands-On Experience with OpenText Magellan Software Required 1 Years

Working with the Enterprise Services Manager, the Technical Specialist (Expert) is the lead InputAccel Capture Specialist for the DMV Enterprise Capture Solution to ensure we address the Customer’s immediate business needs. Included but not limiting this resource will be:
Working with and Assisting the Enterprise Services Manager on developing Execution Plans.
Assisting with coordination of the technical work efforts and ensuring deliverables are met.
Advising on all the Build efforts across multiple work streams.
The technical specialist position will also serve in a lead role in the design/build, implementation and will facilitate multiple work streams for DMV Capture initiatives. On the various work streams the Lead Specialist will focus on the business areas specifically, the DCIU unit & the DMV File Cabinet initiative in the DMV Commissioner’s Office as well as any other initiatives defined by the Enterprise Services Manager. The resource will be expected to :
Develop scanning solutions using InputAccel v16.5 using distributed capture technologies.
Provide technical expertise with respect to integration with other business applications.
Collaborate and coordinate the IT services needed with the various teams (Security, Network, Infrastructure, Operations, Client Services, Database and any other teams) to ensure successful delivery of the application solution support.
Will investigate problems and other requests for the application team to support the deployment team and determine appropriate actions to be taken to solve these problems.
Escalate 3rd party software and hardware issues to vendors; insuring proper attention is given to the issue depending on severity and impact to support.
Provide communication on updates and issues to the users, the management team, and application support team.
Communicate technical information to a variety of internal and external stakeholders both verbally and in writing.
Prepare test, QC and production environments for all new release to include assisting with documenting the Application Architecture Document (AAD) and firewalls to be used to create the changes in OTRS (Open Technology Real Services – current NCDOT change management system).
Assist with quality assurance test efforts where appropriate and applicable.
Assist with the creation of site-specific help guides and training manuals.
Provide support to the InputAccel system team, in respect to the integration, installation and configuration of InputAccel software solution, all environments.
Assist the deployment team by creating integration, installation and configuration documents.

E-RTR–619387.docx

NC_Resume_Template- 619387

Job ID: PA-621067 (92790123)

Helpdesk Analyst with call center, call tracking/ticketing, incident management, Active Directory admin, Windows, Office 365 and user support experience

Location: Harrisburg PA (DOT)
Duration: 8+ months
Interview: In-person

Skill Required / Desired Amount of Experience Expertise Rating
Previous IT Service Desk and/or Call Center experience required Required 2 Years
Experience with call tracking and ticketing software Required 2 Years
Attentive to details and ability to be resourceful (using supplied documentation) Required 2 Years
Ability to support users with limited knowledge of computers, software, hardware and systems Required 2 Years
Excellent communication skills and telephone manner. Required 2 Years
Excellent organizational skills Required 2 Years
Incident Management experience – Managing incidents including business expectations and communication Required 2 Years
Basic User & Security Group Active Directory administration Required 2 Years
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required 2 Years
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required 2 Years
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required 2 Years

This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability and communication are key components to making the department successful.

The Help Desk Analyst performs the skills listed below.
• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution
• Follow quality standards, and displays strong customer service skills.
• Able to work in a team environment.
• Complete assigned tasks.
• Excellent communication skills; both written and spoken.
• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware and systems
• Excellent communication skills and telephone manner.
• Excellent organizational skills
• Incident Management experience – Managing incidents including business expectations and communication
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 2+ years previous IT Service Desk and/or Call Center experience required.

PA_E-RTR_Template.doc

PA ITSA – Right to Represent Acknowledgement_20150925.doc

PAITSA Resume Template.doc

Job ID: PA-621310 (94890124)

Instructional Designer/Trainer/BA with helpdesk, system troubleshooting and healthcare experience

Location: Harrisburg PA (DOH)
Duration: 4+ months
Interview: In-person

Skill Required / Desired Amount of Experience Expertise Rating
Experience conducting training, both one on one and in a large group, to various levels of end users Required 4 Years
Experience drafting letters, emails, correspondence, marketing materials, training manuals, etc. Required 4 Years
Experience providing end user support via phone/email Required 4 Years
Strong verbal/written communications skills Required 4 Years
Prior healthcare industry experience Highly desired 4 Years

Pennsylvania is implementing an Electronic Death Registration System (EDRS) to report death events in Pennsylvania. EDRS is a web-based application that simplifies the data collection process and enhances communication between funeral directors, local registrars, coroners/medical examiners and certifying health care providers as they work together to register deaths online.

Business Analysts – Business analysts will primarily support DAVE users through phone outreach/education and account creation as part of the Phase 1 expansion and Phase 2 rollout of EDRS. Additional duties may include entering new locations into the DAVE application, assisting with calls from end-users, setting up facility management roles, mapping out system processes and new requirements, troubleshooting system issues, performing system testing, and developing user test scripts.

• Experience conducting trainings both one on one and in a large group, to various levels of end users
• Strong organization skills
• Experience drafting letters, correspondence, marketing materials, training manuals, etc.
• Strong verbal/written communication skills
• Prior healthcare industry experience highly desired

PA ITSA – Right to Represent Acknowledgement_20150925.doc

PAITSA Resume Template.doc

PA_E-RTR_Template.doc

Job ID: MS-68453 (90090127)3P

Govt ABAP Developer with Finance, CRM, Logistics, SRM, SUS/ROS, MDM, HCM, SuccessFactors, Portal, WebDynPro and workflow experience

Location: Jackson MS (DFA)
Duration: 36 months

Required:
1. Eight years’ experience with ABAP design and development experience with strong experience in ABAP Object Oriented programming.
2. Functional knowledge in at least three of the following areas: Finance, Customer Relationship Management, Logistics, Supplier Relationship Management, SUS/ROS, MDM, HCM.
3. Four years’ experience working with an SAP operational system for a Public Sector Client.
4. Two years’ experience in training / knowledge to public sector employees from entry level and above

Desired:
1. Knowledge with State of Mississippi (SOMS) MAGIC system development.
2. Two years’ experience with SuccessFactors Cloud Platform Integration.
3. Two years’ experience with SAP Portal support.
4. Experience with analysis and development activities to resolve root causes of incidents.
5. Experience with WebDynPro.
6. Two years’ experience with workflow development and maintenance.

The Mississippi Department of Finance & Administration (DFA) / Mississippi Management and Reporting System (MMRS) is recruiting one (1) SAP ABAP Developer to provide SAP system support and SuccessFactors integration support. The resource will serve as a member of the ABAP team and will work alongside State resources in developing, enhancing, and supporting the Mississippi Accountability System of Government Information and Collaboration (MAGIC) SAP system,
plus provide integration support in the implementation of the SuccessFactors EC and ECP modules.

Experience with ABAP design and development experience with strong experience in ABAP Object Oriented programming SME Required Candidate MUST have a MINIMUM of 8 years’
experience.
Functional knowledge in at least three of the following areas: Finance, Customer Relationship Management, Logistics, Supplier Relationship Management, SUS/ROS, MDM, HCM. SME Required
Experience working with an SAP operational system for a Public Sector Client. Intermediate Required Candidate MUST have a MINIMUM of 4 years’
experience.
Experience in training / knowledge to public sector employees from entry level and above. Intermediate Required Candidate MUST have a MINIMUM of 2 years’
experience.
Knowledge with State of Mississippi (SOMS) MAGIC system development. Beginner Preferred
SuccessFactors Cloud Platform
Integration. Beginner Preferred Candidate should have worked on integration between SuccessFactors EC/ECP and SAP on- premise HCM, plus non-SAP systems.
SAP Portal support. Beginner Preferred
Experience with analysis and development activities to resolve root causes of incidents. Intermediate Preferred
Experience with WebDynPro. Beginner Preferred
Experience with workflow development and maintenance. Beginner Preferred

E-RTR.doc

Job ID: VA-621118 (98690128)

GIS Developer with ESRI ArcGIS Desktop/Online/Survey123/Collector, Portal/Enterprise/server, Integrator, Python, PL/SQL, JavaScript, Model Builder and ETL experience

Location: Richmond VA (VDOT)
Duration: 12 months
Interview: In-person
*local candidates strongly preferred
*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions

Skill Required / Desired Amount of Experience Expertise Rating
GIS Development that includes development, integration and implementation of GIS systems and databases Required 8 Years
ESRI ArcGIS Product suite including ArcGIS Desktop, and ArcGIS Online and add-ons (Survey 123, Collector, etc) Required 6 Years
Implementing GIS analysis and mapping solutions Required 8 Years
ArcGIS Portal/Enterprise, and ArcGIS server (including SDE database connections) Required 4 Years
Integrator Required 4 Years
Python Scripting Required 2 Years
JavaScript, SQL,PL/SQL Required 4 Years
Model Builder, ETL tools Required 2 Years
Experience in geodatabase administration principles and demonstrated experience designing, implementing, and maintaining enterprise geodatabases. Desired
Masters Degree in GIS Nice to have
GIS Certification Highly desired

VDOT is seeking an experienced GIS Developer/Analyst with a solid GIS background and experience with ESRI ArcGIS product suite.
The selected candidate will assist with the development and implementation of the ESRI software suite
(desktop and web based), GIS data development and maintenance, and GIS workflow design.

Job duties include, but are not limited to:
Performing work that is related to the development,
integration, and implementation of GIS systems and databases; programming to create,
maintain, display, and update the enterprise geographic information system;
implementing GIS analysis and mapping solutions and other technical work related to GIS as
needed by the Division; creating new data products using the ESRI desktop and web platforms
(ArcGIS Online/Portal) for a variety of projects and work efforts; performing a variety of analysis
tasks that are related to the development and implementation of the GIS system; and carrying
out GIS best practices. The selected candidate will also: analyze, troubleshoot and resolved
technical issues with geospatial applications to include mobile systems; communicate with
internal and external technical resources to resolve end user issues; develop data quality
assurance methods; develop and maintain automated processing workflows; and create maps,
reports, and presentations in support of various GIS and technology projects.

Minimum Qualifications:
Bachelor’s degree in GIS, Computer Science, Geography, Information Systems, Data Science or
related degree; or equivalent related experience and/or training may substitute for degree
requirement.
Experience working with ESRI ArcGIS products suite, including ArcGIS Desktop
suite and extensions, ArcGIS Online and add-ons (Survey123, Collector, etc), ArcGIS
Portal/Enterprise, and ArcGIS Server (including SDE database connections).
Experience in geodatabase administration principles and demonstrated experience designing, implementing, and maintaining enterprise geodatabases.
Experience in scripting (Python, JavaScript, SQL, PL/SQL, Model Builder, ETL tools, etc.).

Preferred Qualifications:
Master’s Degree or a GIS Certification.

VA_E-RTR_621118.doc

Job ID: NC-620440 (96990127)

Desktop Support Engineer with servicenow (must), networking, imaging, data/user profile migration and peripherals installation experience

Location: Charlotte, NC (NCDOT)
Duration: 12 months
Interview:In Person or Webcam.

Skills Required:
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years
Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years
Installing local and network printers and other peripherals and configuration of same. Required 7 Years
Migrating data and user profiles. Required 7 Years
Documenting process and procedures related to technical field support activities. Required 7 Years
Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years

Project Management –
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas –
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security – It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

E-RTR-620440.docx

NC_Resume_Template-AE-620440

Job ID: MS-68409 (90090124)3P

SAP SuccessFactors Data Migration Specialist with EC, ECP, SAP Data Services, Infoporter, Integration Center, Cloud Platform Integration, Time Management system and government experience

Location: Jackson MS (DFA)
Duration: 32 months

Required Skills/Experience
1. Data Migration & Integration Specialist with at least 7 years of experience with all steps in the data migration process, inbound/outbound interfaces and integration.
2. Experience leading data migration, interface and integration tasks for a recent SuccessFactors implementation project.
3. Experience participating in data migration, interfaces and integration for at least 2 recent SuccessFactors EC and ECP implementations.
4. Experience using SAP Data Services and Infoporter.
5. Experience using SuccessFactors Integration Center and Cloud Platform Integration.
6. Experience creating design, data mapping, and specification documents

Preferred/Not Required
1. Public sector experience.
2. Excellent team player and communicator. Able to discuss and direct data related tasks with non-technical team members.
3. Excellent organizational skills.
4. Able to document dependencies and coordinate data loads and extracts.
5. Excellent teacher with a desire to mentor staff that will be responsible for ongoing support after implementation.
6. Experience extracting/loading data to Time Management systems.

Data Migration & Integration Specialist with at least 7 years of experience with all steps in
the data migration process,
inbound/outbound interfaces and integration. SME Required
Experience leading data migration, interface and integration tasks for a
recent SuccessFactors
implementation project. Intermediate Required
Participated in data migration, interfaces and integration for at least 2 recent SuccessFactors EC and ECP implementations. Intermediate Required
Experience using SAP Data
Services and Infoporter. Intermediate Required
Experience using SuccessFactors Integration Center and Cloud Platform Integration. Intermediate Required
Experience creating design, data mapping, and specification documents. SME Required
Public sector experience. Intermediate Preferred
Excellent team player and communicator. Able to discuss and direct data related tasks with non- technical team members. Intermediate Preferred
Excellent organizational skills. Intermediate Preferred
Able to document dependencies and coordinate data loads and
extracts. Intermediate Preferred
Excellent teacher with a desire to mentor staff that will be responsible for Intermediate Preferred

Description:
The Mississippi Department of Finance & Administration (DFA) / Mississippi Management and Reporting System (MMRS) is recruiting one (1) full-time on-site SuccessFactors Data Migration, Interface and Integration Specialist to assist DFA/MMRS in the implementation of the SuccessFactors Employee Central and Employee Central Payroll.
The Specialist will oversee all data migration tasks from the legacy mainframe-based HR and Payroll system and SAP ECC to SuccessFactors EC and ECP, plus assist with defined interfaces and integration to/from EC and ECP as well as non-SAP systems.

E-RTR.doc

Job ID: MS-68407 (90090124)

Windows Admin with SCCM, DR, Dell Compellent SAN, Active Directory, Hyper-V, Brocade FC, VMWare, Citrix, Unitrends Backup, SQL and Symantec experience

Location: Jackson MS (DOH)
Duration: 3 months (32 hrs/week)

Setup and configure SCCM and patch manager for all DOH Servers. Establish Backup Policies and Procedures for Onsite and Disaster recovery Setup and Configure SAN and servers at ITS Co-location for Disaster recovery
Active Directory Cleanup
Microsoft Windows Server 2012, 2016, 2019 Management Experience
Microsoft Hyper-V
Dell Compellent SAN Support
Brocade FC Experience
VMWare 6.7 Experience
Citrix 7.13 experience
Unitrends Backup Experience

Skill Set Skill Level Required/Preferred Notes
Windows Server Support Advanced Preferred 3-5 years
Microsoft Hyper-V Advanced Required 3-5 years
Citrix 7.15 Advanced Preferred 3-5 years
Symantec Intermediate Preferred 3-5 years
Dell Compellent Advanced Preferred 3-5 years
HP Brocade FC Advanced Preferred 3-5 years
SQL Intermediate Preferred 3-5 years

E-RTR.doc

Job ID: UT-68250 (90090127)

QA Tester (ISTQB) with defect tracking, black box testing, Agile/Scrum, BPR and court operations experience

Location: Salt Lake City (UT)
Duration: 5 years
Positions: 1 (1/2)
Interview: In-person or webcam/phone

Required Qualifications
• Knowledge of technical software testing processes -or- knowledge of court operations
• Bachelor’s degree plus 2 years related experience. -or- 4 years of applicable experience -or- ISTQB certification (or equivalent.)

Job duties include but are not limited to:
• Reading software requirements to develop testing and release plans.
• Writing and maintaining testing plans on a functional and systems level.
• Executing test plans to identify quality escapes.
• Maintain a systemic backlog of known quality issues.
• Understand and prioritize defects identified by end users.
• Meet regularly with team members to drive quality into the software.
• Create and maintain quality status reports.
• Help drive major releases to the finish line.

Knowledge / Skills / Abilities
• Knowledge of common software testing processes including black box testing.
• Familiarity with Agile/Scrum
• Ability to analyze systems, recommend workflow adjustments and identify opportunities for business improvements.
• Ability to analyze business and softtware requirements.
• Ability to participate in implementations and prepare internal communications.
• Demonstrates effective organizational, multi-tasking, interpersonal and communication skills.
• Working knowledge of PC skills including word processing, spreadsheet and database applications.

The Software Tester is tasked with driving to higher quality software and user experience in our organization. The software tester will be responsible for systematic testing of our internal software packages during development cycles and in preparation for release. This individual will be integrated into our development teams and take a collaborative approach using Agile to identify testing needs, executing those tests and tracking quality improvement initiatives.
This position requires good writing skills and verbal skills–especially the ability to abstract software functionality into plain language testing plans. The individual should be familiar with industry standard testing practices and writing test plans. A working knowledge of the government applications and business practices would be beneficial, particularly related to the Courts.

E-RTR.doc

Job Id: UT-68132 (90090124) 10P

Cherwell Developer with ITIL, CSM/CAM, forms, workflow, training and prototyping experience

Location – Salt Lake City, UT
Duration: 12+ months

QUALIFICATIONS
Candidate must possess a bachelor’s degree.
Candidates must have 5+ years of IT experience with at least 2 years in Cherwell, or similar product, development and/or configuration
Candidates must demonstrate broad knowledge and expertise in Information Technology Infrastructure Library (ITIL) framework and Cherwell CSM and CAM 9.x capabilities and administration.
Candidate must demonstrate application of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, and empowerment, and success in gaining respect of team members by providing an example of implementing these techniques.
Candidates must demonstrate the ability to manage relationships while demonstrating persistence and problem-solving and the ability to prioritize tasks.
Candidates must demonstrate the ability to adapt to new and changing situations.
Candidates must possess the ability to recognize forward-looking business needs along with industry, business and IT trends.

Responsibilities:
• Work with the technology team to design and implement Cherwell forms, workflows, and business logic to facilitate USBE IT processes.
• Administer end user training to USBE personnel.
• Responsible for mapping the business requirements to system/technical requirements.
• Recommend Cherwell configurations, best practices, and/or capabilities to best align with business needs and to optimize efficiencies.
• Create and evaluate prototype Cherwell processes, and provide recommendations to IT management.
• Collaborate with business stakeholders to ensure that the Cherwell process flow aligns with business requirements.
• Design solutions for scalability and automation.
• Provide guidance, direction and support to IT Operations for system sustainment..

UT-68132.docx

E-RTR.doc

Job Id: UT-68142 (90090124) 10P

Azure Active Directory Admin/Architect with legacy AD migration, scalability and prototyping experience

Location – Salt Lake City, UT
Duration: 6+ months

QUALIFICATIONS
Candidates must possess a bachelor’s degree in an IT related field and applicable Microsoft professional or expert certification.
Candidates must have 5+ years of IT experience with at least 2 years in an operations engineer capacity.
Candidates must demonstrate broad knowledge and expertise in multiple technologies such as Microsoft AAD solutions, containers, virtualization, server administration, client administration, and a clear understanding of identity management architecture principles.
Candidates must demonstrate the ability to communicate in language that non-tech people can understand and in being adept at producing architectural diagrams and presentations for use in communication with various levels of management and staff in both the business and IT.
Candidates must demonstrate the ability to manage relationships while demonstrating persistence and problem-solving and the ability to prioritize tasks.
Candidates must demonstrate the ability to adapt to new and changing situations.
Candidates must possess the ability to recognize forward-looking business needs along with industry, business and IT trends.

Summary:
The Utah State Board of Education’s Information Technology (IT) department is modernizing its Active Directory (AD) infrastructure throughout the organization to Azure AD (AAD). This includes replacing/updating outdated hardware, software, and business practices. Working for the USBE is a rare opportunity to use a combination of the latest technologies, best of breed practices, and first-rate environment designed to support current and future requirements. We are looking for a high-energy, adaptive team player with a great work ethic to join our IT team as an Operations Engineer.

Responsibilities:
• Work with the technology team to design and implement a new AAD environment to replace the legacy AD infrastructure.
• Responsible for mapping the business requirements to system/technical requirements.
• Recommend alternatives for how to migrate the legacy AD records to best align with business needs and to optimize maintainability/performance
• Research new software tools and technologies, create and evaluate prototypes, and provide recommendations to IT management
• Collaborate with business stakeholders to ensure that the AAD architecture is aligned with business requirements
• Lead evaluation of software and techniques to be used within the AAD architecture
• Design solutions for scalability
• Provide guidance, direction and support to IT Operations fellow engineers, system administrators, and database administrators.

E-RTR.doc

Job Id: UT-68142 (90090124) 10P

Azure Active Directory Admin/Architect with legacy AD migration, scalability and prototyping experience

Location – Salt Lake City, UT
Duration: 6+ months

QUALIFICATIONS
Candidates must possess a bachelor’s degree in an IT related field and applicable Microsoft professional or expert certification.
Candidates must have 5+ years of IT experience with at least 2 years in an operations engineer capacity.
Candidates must demonstrate broad knowledge and expertise in multiple technologies such as Microsoft AAD solutions, containers, virtualization, server administration, client administration, and a clear understanding of identity management architecture principles.
Candidates must demonstrate the ability to communicate in language that non-tech people can understand and in being adept at producing architectural diagrams and presentations for use in communication with various levels of management and staff in both the business and IT.
Candidates must demonstrate the ability to manage relationships while demonstrating persistence and problem-solving and the ability to prioritize tasks.
Candidates must demonstrate the ability to adapt to new and changing situations.
Candidates must possess the ability to recognize forward-looking business needs along with industry, business and IT trends.

Summary:
The Utah State Board of Education’s Information Technology (IT) department is modernizing its Active Directory (AD) infrastructure throughout the organization to Azure AD (AAD). This includes replacing/updating outdated hardware, software, and business practices. Working for the USBE is a rare opportunity to use a combination of the latest technologies, best of breed practices, and first-rate environment designed to support current and future requirements. We are looking for a high-energy, adaptive team player with a great work ethic to join our IT team as an Operations Engineer.

Responsibilities:
• Work with the technology team to design and implement a new AAD environment to replace the legacy AD infrastructure.
• Responsible for mapping the business requirements to system/technical requirements.
• Recommend alternatives for how to migrate the legacy AD records to best align with business needs and to optimize maintainability/performance
• Research new software tools and technologies, create and evaluate prototypes, and provide recommendations to IT management
• Collaborate with business stakeholders to ensure that the AAD architecture is aligned with business requirements
• Lead evaluation of software and techniques to be used within the AAD architecture
• Design solutions for scalability
• Provide guidance, direction and support to IT Operations fellow engineers, system administrators, and database administrators.

UT-68142.docx

E-RTR.doc

Job Id: NC-617828 (910690124)

Security Analyst with vulnerability assessment, NIST, HIPAA, IRS Pub 1075, NESSUS and NMAP experience

Location – Raleigh NC (NCDHHS)
Duration: 12+ Months
Interview- Either Webcam Interview or In Person
Need 3 References

Skills :
Risk Management – must be able to Identify gaps through risk management, and assist in the development of mitigation strategies. Required 7 Years
Experience updating privacy and security policies based on gaps found through an assessment process. Required 7 Years
Discover, evaluate, assess, systems, networks, and components through the use of vulnerability scanning and risk assessment method. Required 7 Years
Experience documenting vulnerability assessment results in a accurate, clear, actionable, and available way to appropriate personnel Required 7 Years
Must be able to review & assess projects and systems throughout all phases of their life cycle in an effort to identify Privacy org needs Required 7 Years
Must be able to serve as a knowledge base for organizations as it relates to compliance requirements and mitigation strategies. Required 7 Years
Experience Performing risk assessments based on NIST 800-53 Rev 4. ISO-27001, HIPAA, and IRS Pub 1075. Required 7 Years
Experience with network mapping and vulnerability scanning tools such as NESSUS and NMAP. Required 7 Years
Experience leading a technical team and assist the technical team Required 7 Years.

NC DHHS – Privacy and Security Office (PSO) requiring services of an IT Security Lead to aid county offices in the identification of gaps through risk management, and assist in the development of mitigation strategies.

NC DHHS – Privacy and Security Office (PSO) requiring services of an IT Security Team Lead to lead/ manage county assessment team to aid county offices in the identification of gaps through risk management, and assist in the development of mitigation strategies, and to establish the target security/infrastructure architecture.

Duties include, are not limited to:
* Lead a security specialist team for risk management.
* Author corresponding requirements, including definition of dependencies on infrastructure consolidation efforts.
* Define Security/Information Assurance requirements (and dependencies).
* Specify key architectural aspects of the architecture view, and identify other aspects that need definition.
* Research Best Practices for reuse, applying State IT Security and industry standards, and defining the transformation approach that transitions the current architecture to the target architecture.

The ideal candidate will have experience working with current and emerging information security technologies and development methodologies. Bachelor’s degree in computer science, management information systems, or related field preferred. Good analytical and creative problem solving skills, and relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, with a wide degree of creativity and latitude is expected.

Job Id: NC-617929 (913690124)

Security Analyst with vulnerability assessment, MES systems, CMS compliance, NIST, HIPAA, SSA, IRS Pub 1075, NESSUS, NMAP, RFP review, DR review and MITA experience

Location – Raleigh NC (NCDHHS)
Duration: 12+ Months
Interview- Either Webcam Interview or In Person
Need 3 References

Skills :
Risk Management – must be able to Identify gaps through risk management, and assist in the development of mitigation strategies. Required 7 Years
Experience updating privacy and security policies based on gaps found through an assessment process. Required 7 Years
Experience documenting vulnerability assessment results in a accurate, clear, actionable, and available way to appropriate personnel Required 7 Years
Must be able to review & assess MES systems throughout all phases of their life cycle in an effort to identify Privacy, Security Architecture Required 7 Years
Must be able to serve as a knowledge base for organizations as it relates to CMS and state compliance requirements & mitigation strategies. Required 7 Years
Experience Performing risk assessments based on NIST 800-53 Rev 4. HIPAA,SSA and IRS Pub 1075. Required 7 Years
Experience with network mapping and vulnerability scanning tools such as NESSUS and NMAP. Required 7 Years
Experience in reviewing RFP, RFQ, MOU and MOA for privacy and security architecture requiremetns Required 7 Years
Experience in reviewing the Business Continuity plans, Disaster Recovery Testing plans based on Federal and State requirements Required 7 Years
MITA (Medicaid Information Technology Architecture) Experience Highly desired 3 Years.

NC DHHS – Privacy and Security Office (PSO) requiring services of an IT Security Architect Program Director to assist, lead and manage Medicaid Enterprise System.

NC DHHS – Privacy and Security Office (PSO) requiring services of an IT Security Architecture director to manage, assist and assess the Medicaid Enterprise System (MES) and review CMS requirements for the MES project. In addition this resource must manage, review the RFP, MOU and MOA for privacy, security, Business Continuity Planning, Disaster Recovery and audit requirements based on federal, state and department requirements. This resource must identify the risks and assist in the development of mitigation strategies, and to establish the target security/infrastructure architecture

Duties include, are not limited to:
* Provide guidance on implementing security best practices in the cloud (AWS, Azure, Oracle etc)
Author corresponding requirements, including definition of dependencies on infrastructure consolidation efforts.
* Define and review Privacy and Security/Information Assurance requirements (and dependencies).
* Specify key architectural aspects of the architecture view, and identify other aspects that need definition.
* Define and review Business Continuity Plan and Disaster Recovery Testing
* Research Best Practices for reuse, applying Federal rules, State IT Security, DHHS Privacy and Security policies and industry standards, and defining the transformation approach that transitions the current architecture to the target architecture.
Lead resources as deemed necessary

The ideal candidate will have experience working with current and emerging information security technologies, privacy and development methodologies and related Center for Medicaid and Medicare requirements (CMS). Bachelor’s degree in computer science, cloud certification, management information systems, or related field preferred. Candidate must have security architecture knowledge like TOGAF and MITA. Good analytical and creative problem solving skills, and relies on experience and judgment to plan and accomplish goals, leadership skills and independently performs a variety of complicated tasks, with a wide degree of creativity and latitude is expected.

E-RTR-617929.docx

Job Id: NC-620806 (99090124)

Location – Raleigh NC (DHHS)
Duration: 5 Months
Interview- Either Webcam Interview or In Person
Need 3 References

Skills :
Experience with data analysis and database management, maintenance, and enhancement. Required 7 Years
Experience designing data dictionaries, physical and logical database models; ability to interpret and migrate existing legacy database structures. Required 7 Years
Experience with performance tuning and logical administration of application objects within the database. Required 7 Years
Experience developing business requirements for database, database schema, data maps, ERDs, and application objects (i.e., tables, indexes, views). Required 7 Years
Experience performing database application tuning and providing business and data requirements, and data for capacity planning. Required 7 Years
Able to work without assistance and able to manage high complexity work efforts. Required 7 Years
SQL Server experience, version 2014 or newer Required 7 Years
FoxPro, MS Excel and MS Access experience for converting to SQL Server Required 5 Years
Advanced understanding of ETL tools and techniques with focus on SQL Server tools Required
Microsoft SQL Server Integration Services (SSIS) Required 5 Years
Microsoft SQL Server Reporting Services (SSRS) and Analysis Services (SSAS) Required 5 Years
Hands-on experience with JSON technology for SQL Server Required 3 Years
Visual Studio 2015/2017 Required 5 Years
Subversion / SVN Required 2 Years
JIRA Nice to have 2 Years
State Government experience Nice to have 2 Years
ElasticSearch (as an enterprise search engine) Nice to have 2 Years
Experience with Agile/SCRUM development methodology Nice to have 2 Years
Visio Diagrams Nice to have 2 Years
Microsoft .NET Technology (C#, Entity Framework etc.) Nice to have 2 Years.

NC DHHS requires the services of an experienced SQL Server Database Architect/Developer for an Enterprise level development project.

The NC DHHS IT Enterprise Level Database Architect/Developer will provide data analysis, design, and database management, maintenance, enhancement, design for data dictionaries, physical and logical database models, and performance tuning, as well as logical administration of application objects within database; maintenance of business requirements for database, database schema, data maps, ERDs, application objects (i.e., tables, indexes, views, etc.); performance of database application tuning; provision of business and data requirements and data for capacity planning. Position is also responsible for physical environment-level administration; installation/patch/upgrade of database software; management of HA, database-level security; maintenance of database configuration files and data files; completion of database reorganizations, environment tuning, refreshes, exports and imports, backup and recovery; performance of capacity planning driven by technology and resource usage trends. Contractor is expected to be able to work without assistance; must follow existing NC DHHS standards and policies; able to manage high complexity work efforts.

The candidate is expected to be hands-on in writing T-SQL scripts at an expert level; performing ETL with legacy data including FoxPro, MS Access and MS Excel; processing and storing JSON strings in SQL server; re-mapping legacy data into new table structure in MS SQL; understanding complex business logic and data relationship that are embedded in the legacy data.

NC_Resume_Template- 620806.docx

Job Id: NC-619348 (95090124)

Desktop Support Engineer with Windows Server, AD, DNS, File/ Print Services, Office 365, McAfee, Antivirus, MDT and LAN Desk experience

Location – Raleigh NC (NCDES)
Duration: 6+ months
Interview- In Person Only

Skills :
Ability to relay technical information to both technical and nontechnical personnel Required 2 Years
Ability to lift/ move minimum of 30 lbs. Required
Ability to work in flexible environment based on customer scheduling requirements Required
Microsoft – Windows Desktop Operating Systems versions 7 and 10 Required 2 Years
Microsoft – Windows Server Systems and their component roles (AD, DNS, File/ Print Services) Required 2 Years
Microsoft – Active Directory (AD) Required 2 Years
Microsoft – Office 365 Account Management Required 2 Years
McAfee Encryption and Antivirus Software Required 2 Years
Troubleshooting basic application issues such as Office and other third-party software Required 2 Years
Experience with Microsoft Deployment Toolkit (MDT) and LAN Desk Nice to have 2 Years

NC Division of Employment Security (DES) is looking for assistance with replacing and upgrading systems from Windows 7 to Windows 10. The primary function of this position will be to configure and upgrade laptop and desktop computers.

NC Division of Employment Security (DES) is looking for assistance with replacing and upgrading systems from Windows 7 to Windows 10. The primary function of this position will be to configure and upgrade laptop and desktop computers. The technician must possess experience working with Windows 7 /10. Knowledge of various Microsoft solutions, LAN/WAN administration and overall systems administration. The ideal candidate would be a professional, detail oriented and self-motivated individual who excels at completing tasks successfully and efficiently. Project length 6 months. There are two vacancies on this posting.

Responsibilities:
• Actively participate in planning, coordinating, and implementing Windows operating systems and applications for end users •Set up, configure and add all required hardware during upgrade.
•Provide technical support to end users after migration as needed. •Ability to troubleshoot and communicate escalations to senior resources
• Assist with asset management – tagging and tracking of inventory (5%)

Qualifications Required:
• Ability to relay technical information to both technical and nontechnical personnel
• Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
• Must possess excellent time management skills
• Must possess strong customer relations skills.
• Lift / move 30 lbs.
• Ability to work in flexible environment based on customer scheduling requirements

Experience and Technical Skills:
• Microsoft – Windows Desktop Operating Systems version 7 and 10
• Microsoft – Windows Server Systems and their component roles (AD, DNS, File/Print Services)
• Microsoft – Active Directory (AD)
• Microsoft – Office 365 Account Management
• McAfee Encryption and Antivirus Software
• Troubleshooting basic application issues such as Office and other third-party software
Experience with Microsoft Deployment Toolkit (MDT), LANDesk a plus

E-RTR–619348.docx

Job Id: UT-68142 (90090124) 10P

Azure Active Directory Admin/Architect with legacy AD migration, scalability and prototyping experience

Location – Salt Lake City, UT
Duration: 6+ months

QUALIFICATIONS
Candidates must possess a bachelor’s degree in an IT related field and applicable Microsoft professional or expert certification.
Candidates must have 5+ years of IT experience with at least 2 years in an operations engineer capacity.
Candidates must demonstrate broad knowledge and expertise in multiple technologies such as Microsoft AAD solutions, containers, virtualization, server administration, client administration, and a clear understanding of identity management architecture principles.
Candidates must demonstrate the ability to communicate in language that non-tech people can understand and in being adept at producing architectural diagrams and presentations for use in communication with various levels of management and staff in both the business and IT.
Candidates must demonstrate the ability to manage relationships while demonstrating persistence and problem-solving and the ability to prioritize tasks.
Candidates must demonstrate the ability to adapt to new and changing situations.
Candidates must possess the ability to recognize forward-looking business needs along with industry, business and IT trends.

Summary:
The Utah State Board of Education’s Information Technology (IT) department is modernizing its Active Directory (AD) infrastructure throughout the organization to Azure AD (AAD).  This includes replacing/updating outdated hardware, software, and business practices.  Working for the USBE is a rare opportunity to use a combination of the latest technologies, best of breed practices, and first-rate environment designed to support current and future requirements. We are looking for a high-energy, adaptive team player with a great work ethic to join our IT team as an Operations Engineer.

Responsibilities:
• Work with the technology team to design and implement a new AAD environment to replace the legacy AD infrastructure.
• Responsible for mapping the business requirements to system/technical requirements.
• Recommend alternatives for how to migrate the legacy AD records to best align with business needs and to optimize maintainability/performance
• Research new software tools and technologies, create and evaluate prototypes, and provide recommendations to IT management
• Collaborate with business stakeholders to ensure that the AAD architecture is aligned with business requirements
• Lead evaluation of software and techniques to be used within the AAD architecture
• Design solutions for scalability
• Provide guidance, direction and support to IT Operations fellow engineers, system administrators, and database administrators.

Job Id: UT-68132 (90090124) 10P

Cherwell Developer with mapping, configurations, stakeholders, USBE and automation experience

Location – Salt Lake City, UT
Duration: 12+ months

Responsibilities:
• Work with the technology team to design and implement Cherwell forms, workflows, and business logic to facilitate USBE IT processes.
• Administer end user training to USBE personnel.
• Responsible for mapping the business requirements to system/technical requirements.
• Recommend Cherwell configurations, best practices, and/or capabilities to best align with business needs and to optimize efficiencies.
• Create and evaluate prototype Cherwell processes, and provide recommendations to IT management.
• Collaborate with business stakeholders to ensure that the Cherwell process flow aligns with business requirements.
• Design solutions for scalability and automation.
• Provide guidance, direction and support to IT Operations for system sustainment..

Job ID: NC-618324 (93690123)

Telecom Technician with MS Excel, telephone/cable installation, networking and inventory/warehouse management experience

Location: Raleigh, NC (NCDIT)
Duration: 12 months
Interview:In Person only

Basic computer skills and a familiarity with MS Excel Required 3 Years
Some experience installing telephone sets. Required 2 Years
Some experience installing Telecom cabling Required 2 Years
Familiarity with data networking Required 3 Years
Inventory and warehouse experience Required 2 Years
Ability to lift 50 pounds Required
Ability to verbally communicate effectively with customers and technical staff Required
MUST have a truck or van to transport material Required

The person in this position will be focused on supporting the deployment of Cisco telephone sets and ancillary equipment for the NC Department of Information Technology Voice Operations team.

• Receive equipment from the DIT warehouse group, inventory that equipment and add it to our inventory tracking system.
• Transport the equipment to the DIT off-site warehouse for staging.
• Stage the equipment for deployment to sites.
• Deliver equipment to customer sites and update inventory.
• Install telephone sets on customer desks and ensure that they connect to the network.
• Install ancillary equipment (routers and gateways) in telecom rooms and patch as required.
• Respond to tier 1 trouble calls both Cisco and Avaya telephone sets.
• Perform basic MACD work for both Cisco and Avaya telephone sets.

Skillsets that are required or Nice to Have:

• Basic computer skills and a familiarity with MS Excel
• Some experience installing telephone sets.
• Some experience installing Telecom cabling, patching etc
• Familiarity with data networking
• Inventory and warehouse experience
• Ability to lift 50 pounds
• Ability to verbally communicate effectively with customers and technical staff
• MUST have a truck or van to transport material

E-RTR-618324.docx

Job ID: NC-617104 (93690121)

Helpdesk Analyst with ServiceNow, networking, Windows/Office/O365, VOIP and application troubleshooting experience

Location: Raleigh, NC (NCDIT)
Duration: 12 months
Interview:Web-cam or In Person

Experience in a call center environment and Service Desk role. Required 3 Years
Experience with ServiceNow is preferred. Highly desired 1 Years
Experience troubleshooting network connectivity and network printing, Required 3 Years
Advanced troubleshooting and problem solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365, Required 3 Years
Experience troubleshooting email, smartphones, VOIP, and web-based applications. Required 3 Years
Experience organizing and follow more complex and/or detailed technical procedures. Required 3 Years
Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. Required 3 Years
Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Required 3 Years
Proficient in translating technical issues into understandable terms for non-technical users. Required 3 Years
Associate’s degree in computer IT, computer technology Integration, networking technology, or related curriculum from an accredited institution Required

Competencies, Knowledge, Skills and Abilities Required in this Position:
Requires excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and documenting details into an IT Service Management application. Enhanced computer literacy is required. Understanding of contact center environment and Service Desk role. Experience with ServiceNow. HDI Support Center Analyst, ITILv3 Foundation, and A+ certification is highly preferred. Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. Advanced troubleshooting and problem-solving skills in Mainframe, Microsoft Windows 7 & 10, Microsoft Office suite, network connectivity, network printing, email, smartphones, and web-based applications. Ability to organize and follow more complex and/or detailed technical procedures. Capable of resolving routine problems based on available documentation, training, and resources and able to write new knowledge articles. Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Demonstrated sense of ownership and urgency. Ability to establish proactive relationships with customers, including providing education to customers, as appropriate. Able to convey ideas on non-routine subjects clearly. Translates technical issues into understandable terms for non-technical users. Ability to apply analytical skills to evaluate alternatives and make recommendations.

Education and Experience Required:
Associate’s degree in computer information technology, computer technology Integration, networking technology, or related area from an appropriately accredited institution and 2-4 years of experience in the information technology field related to the position’s role

E-RTR-617104.docx

Job ID: BG-TM (913590120)

SAP TM Functional Consultant

location is Analheim, CA and possible travel to Chicago and Ohio. 50% travel and 50% remote
expenses paid
Duration: 6-12 months contract

Our client is looking for strong SAP TM Functional Consultant.
Need to have great communication skills.