HelpDesk Analyst with Windows, networking, PC/printers troubleshooting and imaging experience

Job Id: NC-572994 (93090817)

HelpDesk Analyst with Windows, networking, PC/printers troubleshooting and imaging experience

Location: Raleigh, NC 27603 (WTCC)
Duration: 04 Months
Agency Interview Type: Either Webcam Interview or In Person

Required / Desired Skills
Install and troubleshoot Windows PC hardware to end users Required 1 Years
Install software applications either by download or prepackaged from software management system Required 1 Years
Basic troubleshooting to add PC devices to the network, add printers and reestablish browser shortcuts Required 1 Years
Prepare Windows 10 images to PC devices Nice to have 6 Months

Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst
Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts.
Description (including, but not limited to):
1. Technical assistance and support to IT team to deploy hardware and software to end users
2. Hands-on technical assistance installing PC devices
3. Ability to connect and troubleshoot PCs during installation and attaching to the network
4. Install application software products either through vendor install process or packaged in software management product
5. Minor hands-on training to end users on Windows 10 operating system

Leave a Reply