Request ID: IN-8915-1 (95090827)
Desktop Support Engineer with Windows, PC Setup, Config, MICROSOFT WINDOWS, INSTALLING HARDWARE, WINDOWS 7/10 and ACTIVE DIRECTORY experience
Location: Columbia SC
Duration: 5+ Months
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
GENERAL KNOWLEDGE OF PERSONAL COMPUTER AND OFFICE AUTOMATION SYSTEMS, GENERAL KNOWLEDGE OF THE PRINCIPLES AND PRACTICES OF PERSONAL COMPUTER HARDWARE, SOFTWARE AND PERIPHERAL EQUIPMENT INSTALLATION, MAINTENANCE AND REPAIR
REQUIRES EXPERIENCE IN MICROSOFT WINDOWS, INSTALLING HARDWARE, AND SOFTWARE.
4+ YEARS OF EXPERIENCE IN DESKTOP AND NETWORKED SYSTEMS SUPPORT
EXTENSIVE KNOWLEDGE OF LAPTOPS, TABLETS AND WORKSTATIONS.
EXPERIENCE SUPPORTING THE MICROSOFT OFFICE SUITE INCLUDING EXCEL, POWERPOINT, WORD, OUTLOOK AND INTERNET EXPLORER.
EXPERTISE IN SUPPORTING WINDOWS 10 PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
KNOWLEDGE OF WINDOWS 7 AND WINDOWS 10
KNOWLEDGE OF ACTIVE DIRECTORY.
ABILITY TO REASON AND THINK LOGICALLY
ABILITY TO UNDERSTAND AND FOLLOW WRITTEN OR ORAL PROCEDURES AND INSTRUCTIONS; SKILL IN THE OPERATION OF STANDARD OFFICE EQUIPMENT; ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH ASSOCIATES
INCUMBENT MUST POSSESS EXCELLENT TIME MANAGEMENT, PROBLEM-SOLVING, WRITTEN COMMUNICATION, AND CUSTOMER SERVICE SKILLS
OPERATES PERSONAL COMPUTERS, TELEPHONE, AND TOOLS TO ASSEMBLE AND REPAIR PERSONAL COMPUTERS, TEST EQUIPMENT, AND RELATED EQUIPMENT
REQUIRES THE EXERTION OF 50 POUNDS OF FORCE OCCASIONALLY, UP TO 20 POUNDS OF FORCE FREQUENTLY
REQUIRED EDUCATION/CERTIFICATIONS :
A HIGH SCHOOL DIPLOMA AND EXPERIENCE IN COMPUTER DEPLOYMENTS, INSTALLATION, OPERATION, REPAIR, OR RELATED SYSTEMS. AN ASSOCIATE’S DEGREE OR A BACHELOR’S DEGREE IN A RELATED FIELD MAY BE SUBSTITUTED FOR THE REQUIRED WORK EXPERIENCE.
Experience :
Desktop/PC Support • Ability to diagnose and troubleshoot computer and network problems Yes 1 Entry Currently Using 4 – 6 Years
Desktop/PC Support • Proficiency configuring and troubleshooting Windows operating systems in a client/server environment Yes 1 Entry Currently Using 4 – 6 Years
Desktop/PC Support PC Setup, Config, & Deployment Yes 1 Entry Currently Using 4 – 6 Years
DAILY DUTIES / RESPONSIBILITIES:
1. BUILD LAPTOPS, TABLETS, AND WORKSTATIONS USING MICROSOFT DESKTOP DEPLOYMENT TOOLKIT.
2. ENSURE THE BITLOCKER ENCRYPTION KEY IS SUCCESSFULLY STORED IN ACTIVE DIRECTORY.
3. ENSURE THE MICROSOFT SYSTEM CENTER CLIENT IS INSTALLED ON EACH LAPTOP, TABLET, AND WORKSTATION DURING THE BUILD PROCESS.
4. ENSURE EACH LAPTOP, TABLET, AND WORKSTATION STAYS CONNECTED TO THE NTS NETWORK FOR AT LEAST 2.5 HOURS AFTER BUILD COMPLETES.
5. ASSIST WITH DEPLOYING WORKSTATIONS TO SCDOT END-USERS AS NEEDED TO COMPLETE THE WINDOWS 7 TO WINDOWS 10 MIGRATION.