Request ID:IN-8902-1 (95590822)
Desktop Support Engineer with Windows 10, Active Directory, imaging, System Cetner/SCCM, BMC Footprints experience and A+/Dell Tech Direct certification
Location:Columbia, SC
Qty:2
Duration:6 Months Hrs/Wk:40.00
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1.WINDOWS 10
2.MICROSOFT ACTIVE DIRECTORY
3.System Imaging
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1.A+ CERTIFICATION
2.MS SYSTEM CENTER
3.BMC FOOTPRINTS
4.Dell Tech Direct certification
5.Window 10 Enterprise
REQUIRED EDUCATION: Associates Degree in a relevant field of work or equivalent work experience.
REQUIRED CERTIFICATIONS: NONE
Experience
Operating Systems/APIsWindowsYes1AdvancedCurrently Using4 – 6 Years
SpecialtiesMicrosoft Active DirectoryYes2IntermediateCurrently Using2 – 4 Years
SpecialtiesSystem ImagingYes3IntermediateCurrently Using2 – 4 Years
The individual in this position will fulfill roles and assignments in the Office of Information Technology’s End-User Support Section. The End-User Support Section is responsible for the receiving, configuration and installation of all newly acquired Agency IT user devices (computers, laptops, tablets, printers). These tasks are assigned and managed with the BMC Footprints issue tracking system and shared documents within Office 365.
The individual in this position, in coordination with the Agency End-User Support custodian team, will assist in the receiving and configuration of end-user PC desktop hardware, software and peripherals including scheduling, delivery and installation of devices at the desk-side.
The individual will assist in receipt and processing of new device orders; configuration of new hardware by following defined procedures and processes using provided documentation; and assist in distribution and installation of devices to customer sites.
Agency computers utilize Windows 10 operating systems. Technical skills should include device setup, maintenance and troubleshooting of hardware issues, software installation and troubleshooting (both agency developed and vendor applications), and management of users and devices inside of Microsoft Active Directory.
The individual will also assist in the removal and surplus of ageing Agency devices. This process may include site visits to remote office locations to conduct inventory and removal of Agency devices.
Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed. Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels. Must have a good command of the English language in order to provide effective phone, desk-side and email support. Travel may be required within a defined area. Applicant must possess a valid driver’s license. Applicant must be able to lift up to 40 lbs. and be able to bend, stoop and kneel.
This position may require site visits to remote office locations throughout the state of South Carolina, with the potential of travel days being extended beyond normal business hours. The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours.
Assists Agency staff with the receipt of device packages, validation of contents with packing slips and purchase orders, documentation of items using Agency processes for Asset Management, labeling of Assets, tracking of assets thru the deployment process, installation of device into Active Directory, configuration of the Agency device (including installation or operating systems and software), configuration testing, and installation of devices of systems at desk side. Possesses a strong understanding of device management, Windows operating systems, customer support, system support and troubleshooting, and management of devices in a networked environment. Follows proscribed processes and procedures, and provides information to Manager to assist in process improvement. Diagnoses, isolates and resolves technical and software problems and performs problem resolution with support team and vendor.
Performs work that is documented and performed in conjunction with Agency employees. Works with Agency staff to identify any issues and assist in the creation of resolutions for technical and business process issues associated with the Asset Management and Configuration teams.
The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours.
The candidate will work closely with the End-User Support Section to identify, prioritize, and schedule workload and implementation following Agency IT standards, policies and procedures.
Module support of the project.
•Client will require that the selected candidate sign the Client confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
• Client will require that the selected candidate successfully complete online HIPAA training.
• Contractors must be available to Client during each week, excluding state holidays, throughout the term of the contract.
• A weekly review between the contractors and Client to ensure the expectations of this agreement are met.
•Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.
•Client will not accept any offers including an “up-lift” charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
•Follow agency IT Standards, policies, and procedures to include documentation.
•Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.
