Computer Operator/Helpdesk Analyst with mainframe, training, networking, troubleshooting, MS Office and incident management experience

Job ID: MI-564619 (93790614)

Computer Operator/Helpdesk Analyst with mainframe, training, networking, troubleshooting, MS Office and incident management experience

Location: 7064 Crowner Dr. Dimondale, MI (DCO)
Duration: 12 months
Positions: 2 (2/2)
Interview: In-person

Skill Required / Desired Amount of Experience Expertise Rating
Work cooperatively with others in a team environment to meet the expected levels of customer service. Required 2 Years
Ability to operate information systems input devices. Desired 1 Years
Ability to conduct training and informational sessions. Desired 1 Years
Ability to understand and follow detailed written and oral instructions. Required 2 Years
Ability to explain instructions and guidelines to others effectively. Required 2 Years
Ability to communicate effectively. Required 2 Years
Knowledge of data communications networks. Required 2 Years
Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment Required 2 Years
Ability to identify and resolve problems associated with operating system malfunctions. Required 2 Years
Ability to key in coded information and instructions. Desired 1 Years
Ability to determine work priorities. Required 2 Years
Ability to perform the most complex information technology technician assignments. Required 2 Years
Ability to work under stressful conditions. Required 2 Years
Ability to use Microsoft Office products Required 2 Years
Experience working in an Enterprise Monitoring Environment Desired 1 Years
Experience with computer room environmental and/or Help Desk Required 2 Years

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