Business/Data Analyst with reporting, IT infrastructure support and SLA experience

Job ID: VA-635507 (95990907)

Business/Data Analyst with reporting, IT infrastructure support and SLA experience

Location: Chester, VA (VITA)
Duration: 6+ months
Interview: Phone Only

Skill Required :
Proficient with Microsoft Office Suite Required 5 Years
Good customer service skills, documentation, organization, communication Required 5 Years
Data analysis and reporting exp Required 4 Years
Exp supporting IT infrastructure services Required 4 Years
Strong service level agreement (SLA) skills and ability to provide indepth analysis. Required 5 Years

*The candidate selected will be required to pick up their equipment from VITA HQ*
*Candidates must be submitted by COB Thursday 9/10*

Provide assistance to service owners for the evaluation and modification of services. Messaging (MDM, licensing selection, replacement of security tools). Future Mainframe usage analysis. Voice service modifications. –
– Strong service level agreement (SLA) skills and ability to provide in-depth analysis.
– Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives
– Prepare options which consider financial analysis
– Prepare reports and other documentation
– Coordinate actions/responses from a wide range of stakeholders

– Experience supporting IT infrastructure services
– Data analysis and reporting experience
– Good communication, documentation and organization skills
– Excellent customer service skills
– Proficient with Microsoft Office Suite

VA-Resume_Template-635507.docx

VA_E-RTR-635507.doc

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