Job ID: PA-584360 (98391224)
ServiceNow BA/QA Lead with MS Dynanmics 365 Online, ITIL, Forms design, QA, Hirsch Card Management System, Fargo HDP5000 Printers, HP Quality Center, SAP EAM and .Net programming experience
Location: Harrisburg PA (PTC)
Duration: 5-17 months
Interview: webex
SkillRequired / DesiredAmountof ExperienceExpertise Rating
ServiceNow business process supportRequired3Years
MS Dynanmics 365 Online cloud application supportRequired3Years
Business process documentation experience (MS Office tools)Required3Years
ITIL Methodology knowledge and experienceRequired2Years
ServiceNow implementation experienceRequired2Years
Forms design experienceRequired2Years
Quality Assurance test case development/executionRequired2Years
Hirsch Card Management SystemNice to have
Fargo HDP5000 PrintersNice to have
HP Quality CenterNice to have
SAP EAM (Plant Mainenance)Nice to have
Basic understanding of application development in Visual Studio .Net environmentNice to have
ITIL CertificationsNice to have
Bachelor’s degree in Information Technology or equivalent job experienceRequired
Note: Duration of this project is through May 31, 2019 with option to extend for an additional year.
Summary:
The PTC is seeking Business Process specialist with extensive ServiceNow implementation and support experience, as well as experience supporting card access applications (Hirsch system a plus). Asset management experience not required, but a plus.
Project Description:
Initial focus of this engagement will be to document and support the business processes behind PTC’s implementation of ServiceNow, as well as the Card Control application. Additionally, will support upgrade efforts for both systems, which will include business process analysis, testing and developing test scripts for same.
Responsibilities:
The Business Process Specialist will perform business process analysis and documentation, testing, meeting with business units to help refine business processes, and overall support of the business units using these applications.
•This is a professional level non-supervisory position which may require coordination of business analyst activities being conducted by the team.
•Leverages excellent written and verbal communication skills. May coordinate activities of other project team members as part of a project (technical lead).
•Supports the technical team in relating business process to technical needs.
•Provides status of work to Team Lead.
•Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Business Process Team.
•Develops and maintains User Acceptance and QA Test plans for implementation efforts.
•Engages in ongoing process improvement.
•High level technical knowledge of the applications, as applicable to aid in business process analysis.
•Develops business requirements documents.
•Processes open incident tickets.
•Strong problem solving and analytical skills
•Interpersonal skills, ability to work in a dynamic team environment
•Adheres to schedules and project timelines
•Communicates issues/problems that may impact objectives
PA ITSA – Right to Represent Acknowledgement_20150925.doc