Job ID: OR-9436 (98990601)
Remote/Local MS Dynamics 365/PowerApps Developer (12+) with Customer Service Hub, Model-Driven App, .Net/C#, Azure Data Factory, Power Automate, DocumentsCorePack, Adobe PDF Services, Dataverse, SQL and ALM experience
Location: Salem, OR (DOE)
Duration: 4 months
Skills:
Skills Architecture Microsoft .NET Framework Proficient (4-6 Years) No
Skills Languages HTML Advanced (7-9 Years) No
Skills Others Communication skills both verbal and written Proficient (4-6 Years) No
Description:
Full-time professional work experience in the development and support of Information Technology applications. Successful completion of an Information Technology Certification program, accredited college and/or graduate training may substitute for the required work experience. May require a bachelor’s degree in a related area and at least at least 6 years or equivalent experience in the field or in a related area.
Shape
I. OBJECTIVE
ODOE seeks an experienced developer with expertise in Microsoft Dynamics 365 (Model-Driven Apps and Portals), Power Automate, and .NET to support a range of initiatives. These include closing down the Wildfire Program, updating the Grid Resilience Grant application, completing a critical onboarding automation project, modernizing the public comment submission system, improving the IT Help Desk case management system, and reducing long-term Dataverse storage costs through optimized data handling and offloading.
II. SCOPE OF WORK
The selected consultant will work collaboratively with the ODOE Information Services team and business stakeholders to deliver the following:
1. Grid Resilience Grant Application and Wildfire Development
Objective: Close down the Wildfire Application and update the application to manage the Grid Resilience Grant lifecycle.
Tasks:
Meet with ODOE’s Energy Development Services team to define workflows, data capture needs, approval processes, and reporting requirements.
Design and build the application using Dynamics 365 (Customer Service Hub or Model-Driven App).
Integrate Power Automate for notifications, status changes, and external communications.
Implement document generation (e.g., contracts, award letters) using Power Automate or third-party tools (e.g., DocumentsCorePack, Adobe PDF Services).
Deliverables:
Working application and workflows for Grid.
Closed down application for Wildfire.
User documentation and training guides
Test plan and system validation checklist
2. Review & Completion of Employee Onboarding Automation
Objective: Assess and complete the automation for employee onboarding using Dynamics 365 and Power Automate.
Tasks:
Review the current Phase 1 implementation and provide feedback.
Assist with Phase 2 and 3 implementation including form autofill, PDF generation, and meeting scheduling.
Ensure completed forms (e.g., Work Schedules, Emergency Contact, LD Forms) are exported to formatted PDFs matching HR templates.
Deliverables:
Finalized automated onboarding process
Form-to-PDF export automation
Admin training materials
3. Public Comments Portal Review and Modernization
Objective: Optimize the existing Power Apps Portals-based Public Comments site for usability and performance.
Tasks:
Review current portal structure, authentication, and back-end integration.
Recommend and implement improvements in UI/UX, accessibility, spam filtering, and workflow handling.
Ensure comment data is properly stored and accessible via internal review tools.
Deliverables:
Technical assessment report
Revised portal design and back-end workflows
Updated user guidance documentation
4. IT Help Desk Case Management Improvements
Objective: Enhance the Dynamics 365-based Help Desk case system for better intake and internal workflow.
Tasks:
Redesign the case intake form to allow submission via both web form and direct email-to-case.
Improve categorization, prioritization, and status tracking.
Create dashboard views for IT staff to monitor incoming and active tickets.
Deliverables:
Updated Help Desk application
New intake workflows
IT dashboard and reporting views
5. Dataverse Optimization and SQL Data Offloading
Objective: Reduce storage costs by reviewing and optimizing current use of Microsoft Dataverse.
Tasks:
Review all current Dataverse usage across apps and portals.
Identify tables and attachments suitable for offloading to on-premises or Azure SQL environments.
Develop automation or integration to extract and archive data periodically.
Deliverables:
Data offload strategy and architecture diagram
Automated extraction/export process
Storage cost analysis report with projected savings
III. REQUIRED QUALIFICATIONS
5+ years of hands-on experience with Microsoft Dynamics 365 Customer Service, Power Automate, and Power Platform
Proficiency in Power Apps Portals and Dataverse schema optimization
Experience with .NET (C#) for backend integrations and service extensions
Demonstrated ability to produce form-driven PDF documents via automated workflows
Familiarity with SQL Server, Azure Data Factory, or related tools for data offloading
IV. OPTIONAL/ADDITIONAL TASKS
Provide code reviews and knowledge transfer to ODOE developers
Assist with deploying solutions to production using ODOE’s ALM pipelines
Advises on future scalability and licensing optimization across Power Platform usage
V. TIMELINE & REPORTING
Kickoff:
Within one-two weeks of contract signing
Weekly progress check-ins with the ODOE Energy Incentives Manager & CIO
All deliverables to be submitted via agency-managed repositories (SharePoint, Azure DevOps)