(Cancelled) Job ID: CO-64104 (95590305)
Remote/Local Data Analyst/BA (15+) with MS Access, SQL, PM experience
Location: Denver, CO (CDHS)
Duration: 3 Months
Position: 2
Candidate Must Be Local
Skills:
Skills Database Data Analysis Proficient (4-6 Years) No
Skills Database Microsoft Access Novice (1-3 Years) No
Skills Languages SQL Novice (1-3 Years) No
Skills Others Communication skills both verbal and written Expert (10+ Years) Yes
Skills Others IT Communication Specialist Proficient (4-6 Years) No
Skills Others Presentation skills Advanced (7-9 Years) No
Skills Others Project management Novice (1-3 Years) No
Description:
CDHS manages an online case management system called Trails which governs all child welfare-related data in the state of Colorado. CDHS is currently modernizing the
Trails application for improved performance and functionality for all user groups. During the modernization process, user support has become a key concern of CDHS, and consequently,
Operational Analyst roles have become necessary to address and mitigate user support issues.
CDHS seeks two full-time equivalent resources that will deliver on three key work activities as follows:
User Support and Management: Manage, triage and prioritize all incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues.
Resolution Management: Liaise between OIT and DCW Program staff for relevant operational issues to determine the most appropriate path to resolution.
Project Implementation Assistance: Support project team members and engage with Trails system users for implementation activities, including gathering requirements, user support, communication, and training. Engage with Trails system users to perform workflow testing and help coordinate product deployments.
As of now, this position would operate 100% remotely but is based in Denver if a need for an occasional or emergency visit arises.