Job ID: IA-760884(93590403)
Onsite/Local Help Desk Analyst with ticketing and customer service experience
Location: Grand Des Moines , IA(DHS-BNS: Department of Human Se)
Duration: 3 months
Skills:
Ability to provide excellent customer service Required
Experience with the IRS Help Desk, supporting internal program staff and external treatment providers. Required
Experience in Help desk support Required
Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in. Required
Experience with ticketing applications and escalation procedures Required
Job Description:
Daily support of HHS BHRS help desk needs.
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign it to the appropriate higher-level team.
Required Experience:
·Ability to provide excellent customer service
·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
·Experience in Help desk support
·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
·Experience with ticketing applications and escalation procedures.