Job ID: MS-100325 (96590314)
Network/Windows Admin (MSCE/MCITP-EA/MCITP-SA/CCNA) with Active Directory, Exchange, audio-visual/video conferencing/H.323, training, WAN/LAN, Mac OS, SQL Server, Firewall, MDM/Intune/JAMF experience
Location: Jackson MS (MDEK12)
Duration: 12 months
There is travel involved. Mix of on and offsite but contractor must relocate or be local as local travel is required.
References: 3 required
REQUIRED SKILLS/EXPERIENCE# YEARS
Microsoft Active Directory 2012 R2 (or higher) experience2 years
Microsoft Exchange 2013 (or higher) experience2 years
Microsoft Server 2012 R2 (or higher) experience2 years
Routing and switching experience3 years
Google G Suite and Microsoft Office 3652 years
Wireless/Wi-Fi Networking Experience2 years
Experience implementing audio-visual communications (video conferencing) using H.323 protocol1 year
Experience developing and delivering technical training in a classroom setting2 years
Project management experience for hardware and software implementation projects2 years
WAN, LAN and network design experience, including development of layouts and specifications2 years
Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)3 years
Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration3 years
Microsoft Windows 7 and 10 experience6 months
Mac OS 10.11 or higher2 years
Microsoft SQL Server 2012 or higher2 years
Server and workstation virtualization experience3 years
Firewall configuration experience3 years
Experience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune, JAMF, etc.2 years
Experience in setting up and managing a web filter for devices on and off campus2 years
Experience in implementing remote support solutions for devices on or off campus2 years
Ability to effectively communicate in English verbally and in writingNo minimum requirement specified
Ability to interact with functional users and technical staff regarding business and information technology needsNo minimum requirement specified
Ability to listen and solve problemsNo minimum requirement specified
Ability to create and maintain documentationNo minimum requirement specified
Ability to quickly and efficiently manage multiple tasks and projectsNo minimum requirement specified
Ability to effectively work with team members in multiple geographic locations throughout MississippiNo minimum requirement specified
PROJECT DETAILSThe State of Mississippi Department of Education (MDE) is seeking a qualified contractor to provide network and technical support services on a statewide basis to local schools and school districts.
MDE believes these services are an important part of fulfilling the State Board of Education’s responsibility to support school districts in their mission to educate children. As published in the Mississippi State Board of Education Policy Manual under Section 102 Responsibilities of the Mississippi Board of Education, “The Board also regulates all matters arising in the practical administration of the school system not otherwise provided for.”
Mississippi school districts are required to use several software applications implemented by MDE; therefore, MDE desires a mechanism to assist school districts in maintaining stable technology infrastructure.
JOB DESCRIPTIONSCOPE OF WORK
The following is a range of anticipated tasks to be performed:
•Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
•Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
•Make recommendations for modifications and enhancements to networks.
•Assist in developing criteria for utilization of network monitoring software.
•Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.
•Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
•Provide assistance in managing cloud-based email and collaboration platforms
•Provide assistance with managing directory services, including cloud-based directories like Google directory and Azure
•Provide assistance with server upgrades and consolidation.
•Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.
•Support and troubleshoot video conferencing solutions.
•Assist school districts during their long-range technology planning efforts.
•Provide network security assessments.
The contractor selected will provide these services and must use MDE’s trouble ticket tracking system, FootPrints software, in accordance with the policies and procedures outlined by MDE Office of Technology and Strategic Services (OTSS).
REQUIRED DEGREEBachelor’s degree
REQUIRED CERTIFICATION(S)•Security Certifications, such as Certified Information Systems Security Professional (CISSP), and SysAdmin, Audit, Network, and Security (SANS), and COMPTIA Security Plus
•Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)
•Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration
Network and Technical Support- skills.docx