Job ID: NC-655287 (94790624)
Local Technical Writer with workflow, MS Office and financial processes experience
Location: Raleigh NC (NCWildlife)
Duration: 6 months
Positions: 1 (1/2)
Interview: In-person ONLY
Skill Required / Desired Amount of Experience
Ability to independently conduct interviews with IT, Finance, and Customer Service staff in order to document processes and workflows. Required 3 Years
Experience documenting processes and workflows using Microsoft Office Software Required 3 Years
Experience documenting IT processes and workflows Required 3 Years
Knowledge of general financial processes Desired
Some knowledge of customer fulfillment processes Desired
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage complex work efforts; may have advanced education; may have deep industry experience.
Description (including, but not limited to):
1. Translating technical information into clear, concise documents to be used by technical and non-technical personnel
2. Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures
3. Editing of special reports or any other deliverables and documents