Job ID: CO-FR#96293 (98590919)
Local/Remote Desktop Support Technician with Windows, MS Office, Android, iOS experience
Location: Denver CO (CDPS/Governor’s Office of Information Technology (OIT))
Duration: 9 months
Candidate Must Be Local
*** New contractors are to complete a vendor background investigation. To qualify for FTE (Full Time Employee) status, a complete background check (background forms, polygraph and integrity interview) will be required. Both Vendor and FTE backgrounds include fingerprint capture.
MINIMUM QUALIFICATIONS:
Associate’s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, Cybersecurity or other related technical degrees.
One year of professional experience in an occupational field related to the work assigned to the position to include Deskside Services support in an Enterprise Environment.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.
Preferred Qualifications:
Experience using, deploying and supporting Microsoft Windows Desktop Operating Systems
Windows 7 (32/64 Bit)
Windows 10 (32/64 Bit)
Android OS (best effort)
Apple iOS (best effort)
Experience using, deploying and supporting Microsoft Office Professional
Office 2010 (best effort)
Office 2013
Office 2016
Experience working with and managing multiple priorities and tasks with follow-through
Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies
Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network
Knowledge of ticket based incident support systems
Must possess excellent customer skills
Possess the aptitude to determine the most efficient and effective methods to meet work assignments
Demonstrate time management skills
Demonstrate the ability to work with direct supervision
Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology
Demonstrate the ability to work in stressful environments with project deadlines.
Qualifications
Type Category Qualification Description Competency Required
Skills Others Microsoft Experience using, deploying and supporting Microsoft Windows Desktop Operating Systems No
Skills Others Professional Experience- Deskside One year of professional experience in an occupational field related to the work assigned to the position to include Deskside Services support in an Enterprise Environment. Novice (1-3 Years) Yes
Education Others Associate’s Degree Associate’s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, Cybersecurity or other related technical degrees. Novice (1-3 Years) Yes