Request ID: TN-60054 (92890220)U
Hybrid/Local Legal Assistant with Paralegal/Legal/insurance, call center, customer service, MS Office, casework, Bookkeeping, data entry, filing, Proofreading, Transcription/Dictaphone, and Typing experience
Location: Nashville, TN TennCare
Duration: 12 Months
Contractor is expected to work no more than the standard 7.5 hours per day / max 37.5 hours per week.
skills:
10-Key Calculator Proficient (4-6 Years) No
Administative Assistant No
Basic Bookkeeping Proficient (4-6 Years) No
Collections Collecting DATA for case files Proficient (4-6 Years) Yes
Correspondence – Email Advanced (7-9 Years) Yes
Customer Service Expert (10+ Years) Yes
Customer Service Skills Expert (10+ Years) Yes
Data Entry Expert (10+ Years) Yes
Emailing Expert (10+ Years) Yes
Faxing Proficient (4-6 Years) Yes
Filing Proficient (4-6 Years) Yes
Insurance Novice (1-3 Years) No
Legal Legal Assistant Proficient (4-6 Years) Yes
Microsoft Excel Advanced (7-9 Years) Yes
Microsoft PowerPoint Proficient (4-6 Years) No
Microsoft Word Advanced (7-9 Years) Yes
Proofreading/Editing Proficient (4-6 Years) Yes
Scheduling Proficient (4-6 Years) Yes
Transcription/Dictaphone No
Typing Proficient (4-6 Years) Yes
Verbal Communication Professional / Respectful / Customer, Colleague Oriented Advanced (7-9 Years) Yes
Position Description/Daily Activities:
The legal assistant will help determine individual and family eligibility for TennCare.
The legal assistant will communicate critical information to clients.
The legal assistant contributes to case preparation through administration and research.
The legal assistant will conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
Duties will include legal research, analysis of legal papers, and drafting legal documents.
The legal assistant assists in coordinating and communicating schedules.
TennCare is dedicated to providing our workforce with a hybrid work environment. All positions have a combination of work from home and work in the office, which varies by position, department, and business need. Contractors must be able to travel to the office in Nashville, TN.
Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), contractors must attend training everyday to build proficiency.
Ideal applicants should meet the below requirements:
Education and Experience
Bachelors or Associate Degree Required
Paralegal studies / Legal experience a plus!
Customer service or call center experience
Computer skills
Proficiency with Microsoft Office products including, building / updating / maintaining spreadsheets / documents, and utilizing Outlook for communications
Multitasker
Able to work efficiently / effectively in multiple databases to extract information
Timely management of casework, including proper documentation and case resolution
Able to professionally pivot work demands / tasks to support the business unit
Researcher
Able to research / review case information and document findings accurately
Detail oriented
Strong Communicator
Strong verbal and written communication skills
Proficient writer able to send clear, concise emails, including timely responses
Organized
Good attention to detail and organization
Efficiently and effectively process and index documents
Time Management
Utilize good time management, note-taking, email organization and distribution skills
Professional demeanor
Professional outreach to internal / external customers (remaining professional at all times)
Maintain confidentiality and security of documents
Team Player
Attend workgroup meetings and participate in discussions
Assist leadership team as necessary