Job ID: TX-UTHealthCLIGC (98090203)
Hybrid/Local Healthcare BA with RACI, O365, ITIL, Jira, Confluence, Visio, Kadence, and education/non-profit experience
Location: Austin, TX
Duration: 12 Months
Full time 40 hours/week
At least Weds and Thurs (potentially more as project dictates) at 7000 Fannin or 1851 Crosspoint Ave.
YearsRequired/PreferredExperience
3Requiredprocess definition: creating flow charts, RACI, Input-Process-Output diagrams
3Requiredeliciting, analyzing, and documenting requirements
3RequiredMicrosoft O365 suite including teams
3PreferredITIL implementation
The Children’s Learning Institute (CLI) resides within the McGovern Medical School of University of Texas Houston Health Science Center (UTHealth). CLI requires a team of analysts to support our Gulf Coast workforce board support project. This project’s objectives are to provide 4 service lines to the Gulf Coast workforce board that consists of 13 counties in the Houston/Galveston region. This team will specifically support the launch of 4 new service lines: early learning program support, direct family services, training, and ELP assessment. The analysts will support the following:
organize, facilitate, and document a series of workshops with CLI subject matter experts to produce service definition document for 4 new service lines
Collaborate with CLI subject matter experts, graphic design, and writers to produce standard operating procedure manuals
Collaborate with operations team to conduct service transition activities to begin operating the services
CLI desires to hire a team of analysts consisting of 3 business analysts. This team would include a senior member to serve as a lead with both analytic and team coordination skills.
Scope of work:
Workshops
Organizing meetings
Facilitating meetings
Documenting meetings
Produce service definition documentation
Create service documentation from supplied template
Business process documentation
Required outreach for enrolling participants into service
Technology required to support
Routine communications to participants
Service metrics include data source and reporting methods
Create intervention guides /manuals
Collaborate with CLI staff to create standard operating manuals for use by service delivery team
Provide expertise gathered from service document definition
Review and provide feedback on drafts
Organize review by staff and customers and integrate feedback into final draft
Support service transition activities
Participate in planning sessions
Coordinate with technical teams to
set up reporting procedures for metrics reporting
Configuration of supporting software
On-boarding of staff to supporting software
Conduct orientation sessions for new staff on service requirements
Support change management efforts both internal and external stakeholders
Participate and conduct end to end service testing
Remediation of findings until acceptance criteria met
Deliverables:
Project schedule
Service definition workshops
Finalized and signed off service definition documentation
Finalized and signed off standard operating manuals
Attend meetings
Workshops for document creation
Daily stand up
Weekly progress report via email
Update time weekly in cost accounting
Complete tasks identified in Jira Service management projec t
Team lead deliverables
Back up for director for meetings and team questions
Support team in escalating blockers to director and removing team obstacles
Collaborate with team and director to create schedule for completing work
Milestones
The following are high level milestones for the service definition documentation from the contracting date for the team
Assessment 30 days
Mentoring 120 days
Training 60 days
Family support 90 days
The CLI project team defining the release schedule for the service transition and operation as a part of the overall project planning. As this schedule becomes available, the director will collaborate with the team to align to the project schedule.
Technical expertise
CLI uses the following software to support this project and operations. The analyst team should have a basic level of expertise in using these software.
Microsoft Teams
Daily communication, risk log, decision log, file storage, meeting notes
Atlassian Jira Service management
Task assignment and update of due dates
Overall project reporting
Atlassian Confluence
Documentation of standard operating manuals
Documentation of service definition
Microsoft Visio or compatible flowchart management software
Create process flow charts
Create diagrams during workshops
Microsoft word
Fill out templates
Basic word processing; staff graphic designer will create template for manuals
Kadence
Software for scheduling office space on-site
Virtual Private Network software
For secure connection to on-premise IT resources
Experience
Staff for these roles would benefit from having experience in the following areas:
Process documentation (RACI creation, Input-Process-Output mapping, flow chart diagramming)
ITIL (IT Infrastructure Library) framework familiarity
3-5 years of experience facilitating requirements gathering workshops and documenting requirements
Optional experience
Experience in non-profit or education organizations
Preferances
Team from single supplier
Team members that have experience working together previously
Terms
Feb through end of Aug 2023
Full time 40 hours/week
Hybrid roles
At least Weds and Thurs (potentially more as project dictates) at 7000 Fannin or 1851 Crosspoint Ave
Remote other days
Dynamic workspaces on campus
No fixed offices but a variety of spaces: collaboration, quiet work, meeting rooms