Job ID: VA-694322(94691027)
Hybrid Desktop Support Analyst with hardware/software installation/troubleshooting, asset management, ITIL experience
Location: Richmond,ELECT
Duration: 3 months
Skills:
Windows desktop support required.Required
Experience installing/troubleshooting hardware and softwareRequired
Experience with an asset management systemRequired
Microsoft and/or Information Technology Infrastructure Library (ITIL) certifications are preferredHighly desired
Support Analyst
Provide 1st level support to ELECTs proprietary Voter Registration System and other ELECT systems
* Administer access to ELECTs systems
* Provide deskside support to ELECT staff, to include hardware and software installation/troubleshooting
* Answer System Support hotline to provide technical support and direction
* Maintain ELECTs technical knowledge base, including updating and creating knowledge base articles
* Maintain Agency assets via ELECTs asset management system
* Possess exceptional customer service skills
* Manage ticket queues, and following up on open tickets
* Assist with special projects as needed
* Perform other support related tasks as assigned
* Ability to relay technical information to non-technical users
