Job ID: TX-RQ11 (93790818)
Desktop Support/Helpdesk Analyst with Windows 10, GPO, Active Directory, software/drivers installation, ticketing, imaging, SharePoint, Azure, O365, Outlook, iOS/Android troubleshooting/repairs, printer, networking experience
Location: Austin TX (DIR)
Duration: 12 months
Minimum Requirements:
Years Required/Preferred Experience
2 Required General Skills: Windows 10 Administration, Connecting to wireless and wired networks, Updating drivers, Installing software, Group Policy Knowledge, Active Directory Administration, Customer Service Skills (verbal and written)
2 Required Knowledge of hardware components, Office knowledge, ability to manage support tickets
2 Required Experience: Password Reset/VPN, Hardware/Computer Moves, Reimage Laptops, SharePoint User Access Administration, Create guest accounts in Azure, O365 User Administration, Outlook Administration (profiles, settings, signatures, archives…)
2 Required Experience: Cell Phone Procurement, iOS/Android troubleshooting, Facilitate vendor warrant repairs/visits, Replace basic hardware (hard drive/memory), Printer management (paper, toner, service calls), AD user account management
2 Required Experience: Network port patching/activation, Inventory Management
This position is for someone with entry-level helpdesk knowledge and hardware and software support experience. Will work with senior IT staff to support approximately 200 users to resolve technical issues, support IT operational tasks, and perform other duties as assigned.