Request ID:BL-9603-1 (94091123)
Configuration Technician/Admin with Changeman, ENDEAVOR, A-ADS, SQL, release management/software migration and ticketing system experience
Location:CLEMSON SC
Duration:6 Months Hrs/Wk:40.00
Resume: 2 pages max
Phone interviews will be conducted. One round of interviews is expected.
Remote Work Availability:75%
Notes to recruiters:
• Previous experience in health care related information technology, insurance information technology, Medicaid Management Information Systems (MMIS), Medicaid eligibility, or social services eligibility, while not absolutely necessary, will be helpful.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
TICKETING SYSTEM, EFFECTIVE COMMUNICATION SKILLS (WRITTEN AND ORAL), ADAPTABILITY, FLEXIBILITY, SELF-MOTIVATION, PROBLEM SOLVING, ANALYTICAL THINKING, TIME MANAGEMENT, ABILITY TO WORK EFFECTIVELY IN A STRESSFUL ENVIRONMENT
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
A-ADS, SQL, PREVIOUS EXPERIENCE WITH PARTICIPATING IN SOFTWARE UPGRADE TO CHANGE MANAGEMENT TOOLS. PREVIOUS EXPERIENCE AS A CONFIGURATION MANAGEMENT SOFTWARE ADMINISTRATOR, I.E. CHANGEMAN, ENDEAVOR
REQUIRED EDUCATION: BACHELOR’S DEGREE OR EXPERIENCE AS A CONFIGURATION MANAGEMENT TECHNICIAN (3 YEARS).
Experience
AdministrativeProblem Solving SkillsYes2IntermediateCurrently Using1 – 2 Years
AdministrativeVerbal Communication SkillsYes2IntermediateCurrently Using1 – 2 Years
AdministrativeWritten Communication SkillsYes2IntermediateCurrently Using1 – 2 Years
IT AdministrationTicketingsystemsYes1EntryWithin 6 Months< 1 Year
MiscellaneousAnalytical SkillsYes2IntermediateCurrently Using1 – 2 Years
MiscellaneousTime ManagementYes2IntermediateCurrently Using1 – 2 Years
SCOPE OF THE PROJECT:
THIS PROJECT INCLUDES MAKING FEDERALLY MANDATED CHANGES FOR THE MEDICAID SYSTEM. THIS POSITION WILL PERFORM CONFIGURATION MANAGEMENT TECHNICIAN DUTIES AND SUPPORT THE MIGRATION TOOL (CHANGEMAN) FOR THE MEDICAID IT SERVICES TEAM. CONFIGURATION MANAGEMENT TECHNICIAN DUTIES WILL INCLUDE IDENTIFYING TESTING NEEDS AND PARTICIPATING IN THE IMPLEMENTATION OF THE NEW RELEASE OF THE SOFTWARE AS NEEDED.
DAILY DUTIES / RESPONSIBILITIES:
AS A CHANGE COORDINATOR WILL BE RESPONSIBLE FOR RECORDING AND SUBMITTING CHANGE AND ASSIST WITH INITIAL ARTIFACTS REVIEW PROCESS. DOCUMENT, UPDATE AND VERIFY THE IMPLEMENTATION PLAN. AS THE INTAKE AND RELEASE COORDINATOR WILL BE RESPONSIBLE FOR DISTRIBUTING THE INTAKE/RFC DOCUMENT FOR APPLICATION TEAMS REVIEW, GATHER LEVEL OF EFFORT AND QUESTIONS. PROVIDE WEEKLY RELEASE REPORT AND UPDATE MONTHLY METRICS.
AS A CONFIGURATION MANAGEMENT TECHNICIAN, SERVE AS BACKUP TO MIGRATE SOFTWARE FOR MEDICAID SERVICES INTO PRODUCTION ENVIRONMENT. VERIFY THAT THE APPLICATION CHANGES HAVE BEEN APPROVED FOR MIGRATION AND CONFIRM THAT ALL APPROPRIATE APPROVALS HAVE BEEN RECORDED.
RESPONSIBLE FOR UPDATING AND MAINTAINING DOCUMENTATION AS IT PERTAINS TO THE MEDICAID IT SERVICES CHANGE MANAGEMENT REQUIREMENTS. TRAIN THE MEDICAID SYSTEMS TEAM ON USING THE NEW RELEASE OF THE CONFIGURATION MANAGEMENT SOFTWARE. COMMUNICATE EFFECTIVELY IN BOTH WRITTEN AND SPOKEN COMMUNICATION. WORK COLLABORATIVELY WITH CLEMSON STAFF AND OTHER CONTRACTED STAFF.