Job ID: VA-635507 (95990907)
Business/Data Analyst with reporting, IT infrastructure support and SLA experience
Location: Chester, VA (VITA)
Duration: 6+ months
Interview: Phone Only
Skill Required :
Proficient with Microsoft Office SuiteRequired5Years
Good customer service skills, documentation, organization, communicationRequired5Years
Data analysis and reporting expRequired4Years
Exp supporting IT infrastructure servicesRequired4Years
Strong service level agreement (SLA) skills and ability to provide indepth analysis.Required5Years
*The candidate selected will be required to pick up their equipment from VITA HQ*
*Candidates must be submitted by COB Thursday 9/10*
Provide assistance to service owners for the evaluation and modification of services. Messaging (MDM, licensing selection, replacement of security tools). Future Mainframe usage analysis. Voice service modifications. –
– Strong service level agreement (SLA) skills and ability to provide in-depth analysis.
-Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives
-Prepare options which consider financial analysis
-Prepare reports and other documentation
-Coordinate actions/responses from a wide range of stakeholders
-Experience supporting IT infrastructure services
-Data analysis and reporting experience
-Good communication, documentation and organization skills
-Excellent customer service skills
-Proficient with Microsoft Office Suite