Job ID: CO-FR95132 (96390628)
Remote OCM Analyst with change management, content writing, release management, Adobe Creative Cloud, Salesforce, Atlassian Suite, process improvement, eligibility determination and CBMS/government experience
Location: Denver CO (OIT – CBMS)
Duration: 9 months
Summary:
The Colorado Office of Information Technology is seeking an experienced change management
professional to work with state and vendor teams on content and change management related
projects that support the operation and maintenance of the Colorado Benefits Management
System, PEAK and associated systems. These combined systems and applications support
eligibility and enrollment determination and processing for medical and cash assistance
programs for the state.
This position will support system user communication and change management work as part of
release activities and in parallel with the completion of other system readiness work, including
user driven functional system changes.
Duties:
Primary job duties include the following:
Assist CBMS Business Readiness & Communications team in drafting and editing
documents and Online Help instructions
Research projects and user trends to plan and execute change management activities
Presentations to CBMS users and stakeholders in all counties and eligibility sites
Support system users by collaborating in creation and maintenance of user-facing
documentation and standard operating procedures, guides, and artifacts that support usability
Participate in release planning and post release command center activities, when required
Additional duties as assigned.
Minimum Requirements:
Excellent written and verbal communication skills.
Works well under pressure and meets tight deadlines while maintaining meticulous attention to detail.
Highly computer literate with capability in email, MS Office, Adobe Creative Cloud, and Google Suite
Content writing experience for all media platforms.
Experience in presentation and public speaking
Expertise in the application of commonly accepted style guidelines and writing practices as
prescribed in publication use as The Chicago Manual of Style and The MLA Style Manual
Expertise in the use of content and knowledge management tools including Salesforce
Knowledge and Salesforce Community
Knowledge of project management software, including Atlassian Suite
Experience with process documentation and process improvement
Must be able to work independently and be proactive in reaching for information
Must be comfortable in an environment with rapid change, multiple vendors, and many concurrent projects
Desired/Preferred Experience & Qualifications:
Experience working in the Colorado Benefits Management System (CBMS)
Understanding of business processes and procedures related to providing health and human
services benefits at the county and state levels
Understanding of federal and state policy regarding eligibility determination, calculation of health and human services benefits and other functions of the CBMS application
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