Remote/Local/Part-time Salesforce Marketing Cloud Admin/Trainer with support, Service Cloud Integration, Journey Builder, AMPscript, and audit experience

Job ID: MI-126045 (99290118)

Remote/Local/Part-time Salesforce Marketing Cloud Admin/Trainer with support, Service Cloud Integration, Journey Builder, AMPscript, and audit experience

Location: Lansing, MI (DTMB)
Duration: 9 Months
Position: 1
This position will act as an expert for Salesforce Marketing Cloud for Service Offerings and End User
Support. This is a part-time position working approximately 15 hours a week for 6 months.

Skills Required:
Extensive Experience and Knowledge of Salesforce Marketing Cloud Features and Support
Experienced in facilitating training and publishing training materials.
Experienced in production support and problem solving for Salesforce Marketing Cloud including Service
Cloud Integrations
Be able to work directly with business/production owners on priorities and balance workloads.
Strong written and verbal Skills
This is a part-time position working approximately 15 hours a week for 6 months.

Description:
Duties Include:
 Train and support the Bureau of HIV and STI Programs (BHSP) on Marketing Cloud (MC) features
and functions including but not limited to:
1. Train team on how we can use Journey Builder to support the Training and Events Unit
with their communications related to events.
2. Assist with altering data extensions and help train the team on adding/removing specific
people.
3. Assist with updating permissions— segregate different folders/components for different
users and help train on this task. (Activating/deactivating account and resetting
passwords/multifactor authentication, etc.)
4. Identify solutions to solve complex problems leveraging Marketing Cloud features. (One
pager instructions, facilitate training sessions and workgroups, etc.)
5. Help update and alter automatic sends and provide training.
6. Understand current Marketing Cloud implementation and assist with configuring
features (like approvals) then provide training.
7. Assistance with updating AMPscript and training on this process.
8. Create additional templates as needed and train on this process.
9. Create and present training resources for the basic Marketing Cloud functions in
addition to the tasks outlined above.
 Provide root cause analysis of Marketing Cloud features working with BHSP and technical teams
to isolate issues across Salesforce Service Cloud and Marketing Cloud.
1. Identifying solutions in Marketing cloud and mitigation strategies for identified
problems.
 Help perform regular audits to ensure information is flowing over correctly from Service Cloud
to Marketing Cloud and problem solve integration issues if they exist.

202307 MI RTR Hybrid.docx

MI Cover Sheet 2023.docx

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