Job ID: VA-706606 (93690404)
Onsite/Local Technical Support Analyst with Windows, SurfacePros, SharePoint, MS Office, Teams, GMail, wireless, help desk/ticketing, training experience
Location: 731 Harrison Ave. Salem, VA 24153, VA VDOT
Duration: 6-12+ months
*candidates local to the Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2023, likely for 6-12+ months
*MUST possess a valid driver’s license and have a clear driving history – will drive state vehicle.
skills:
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SurfacePros, SharePoint, MS Office, MS Teams and GMail Required 5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years
Experience working with help desk request tracking and reporting tools Required 5 Years
Strong Customer Service skills that include a "customer first" attitude Required 5 Years
Provide computer training for field staff Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
Experience with creating training documentation. Nice to have
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
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