Job ID: OR-PO-16500-00024622 (95290922)
Onsite/Local Helpdesk Analyst with Active Directory, Windows, troubleshooting, incident management Experience
Location: Salem, Oregon (Secretary of State)
Duration: 11months
Primarily working onsite at the Public Service Building located in Marion County, Salem, OR. Part-time remote work is available.
Skills:
Skills Others Communication skills both verbal and written Proficient (4-6 Years) Yes
Description:
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area and at least 3 years or equivalent experience in the field or in a related area.
(a) Three (3) years of information systems experience in:
(agency will specify specific experience);
OR
(b) An Associate’s degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in:
(agency will specify specific experience).