Onsite Desktop Support Technician with WAN/LAN, Data Center network admin, Call Center, Printer, Active Directory, iOS/iphones/ipads, WebEx/Teams, VPN, LTE, O365, MSRA/RDP, ServiceNow experience

Request ID: TN-59659 (94091211)

Onsite Desktop Support Technician with WAN/LAN, Data Center network admin, Call Center, Printer, Active Directory, iOS/iphones/ipads, WebEx/Teams, VPN, LTE, O365, MSRA/RDP, ServiceNow experience

Location: Chattanooga, TN (DOT)
Duration: 6+ Months

skills:
Skills Others WAN, LAN, Data Network Admin Requires a minimum of two (2) years experience in WAN, LAN, or Data Center network Administration. Novice (1-3 Years) Yes

Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
People/Customer Service skills required
Printer Administration and Troubleshooting – Server Print Queue, and local Queues

Active Directory Management
– Able to navigate Different OUs
– Able to look up attributes
– Able to reset password and unlock accounts.

iOS Management, Support, and Deployment
– Setting up new iphones/ipads
– Resetting iTunes accounts
– Resetting network settings
– Backup/Restore device data

Video Conferencing
– Cisco WebEx
– MS Teams
– Cisco Presence video solutions

Network troubleshooting
– Internal vs external
– VPN
– LTE

– Wifi

Application Troubleshooting
– Account permission
– Compatibility settings
– Browser vs installed

Technical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.)
Remote support
– MSRA
– RDP
– TEAMs
– Webex

Hardware Deployment

ServiceNow
– Ticket management
– Ticket assignment

TN-RTR.doc

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