Job ID: NC-701996 (97090117)
Onsite Desktop Support Engineer with software/hardware/applications troubleshooting, imaging, asset management, inventory control, and ticketing experience
Location: Raleigh, NC
NCDEQ-ITS
Duration: 12 months
***THIS POSITION IS TO WORK ONSITE!
skills:
• Resolve routine and non-routine hardware, standard software, local applications problems with the aid of technical resourcesRequired3Years
• Adhere to state security standards to protect the PCs and network environmentRequired3Years
• Image devices in accordance with DEQ and DIT policies.Required3Years
• Provide accurate information to users on IT products and services.Required3Years
• Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls.Required3Years
• Communicate with other technical resources; Tier II/III, peers, vendor supportRequired3Years
Work on-site with customersRequired3Years
User Support Analyst II- General on-site IT support for DEQ employees using a ticketing based system.
Employees may provide support for hardware, applications, operating sys and imaging.
The User Support Analyst is a second level resource with specialized knowledge and experience in touch-maintenance and setup of the desktops, networking and troubleshooting. The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in Windows and Office 365. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts.