Onsite Desktop Support Engineer (A+/Network+/Security+/MCSA) with MDM/iPhone/Audio/Vido/printer troubleshooting, Active Directory/GPO, SCCM, Storage, networking, VOIP, and Windows 7/10/Server experience

Request ID: BL-10487-1 (98090811)

Onsite Desktop Support Engineer (A+/Network+/Security+/MCSA) with MDM/iPhone/Audio/Vido/printer troubleshooting, Active Directory/GPO, SCCM, Storage, networking, VOIP, and Windows 7/10/Server experience

Location: Columbia SC
Duration: 6 Months Hrs/Wk: 40.00
Remote Work Availability: 0%

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• EXPERIENCED IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.
• SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10.
• DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK, MDM, IPHONE, AND AUDIO/VIDEO ISSUES.
• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS
• GOOD UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
• GOOD INTERPERSONAL SKILLS
• PROACTIVE AND SELF-MOTIVATED
• SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.

PERSONALITIES
• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES.
• MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM.
• IT NETWORK, VIRTUAL ENVIRONMENTS, DATABASE, AND STORAGE
• WINDOWS 10 OR 11 ENTERPRISE
WILLINGNESS TO LEARN NEW THINGS AND TAKE OWNERSHIP.
• GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION
• WINDOWS SECURITY – GROUP POLICY
• VOIP
• WINDOWS SERVER 2012
• WINDOWS SERVER 2016
• WINDOWS SERVER 2019

REQUIRED EDUCATION:
BACHELOR’S DEGREE OR MASTER’S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT Or equivalent work experience.

PREFERRED CERTIFICATIONS:
A+
Network+
Security+
MCSA: Windows 10
***These are preferred, not required

Experience
Desktop/PC Support • Ability to diagnose and troubleshoot computer and network problems Yes 3 Intermediate Currently Using 4 – 6 Years
Desktop/PC Support • Proficiency configuring and troubleshooting Windows operating systems in a client/server environment Yes 2 Intermediate Currently Using 4 – 6 Years
Desktop/PC Support DESKTOP/SERVER SUPPORT Yes 5 Intermediate Currently Using 4 – 6 Years
Miscellaneous Customer service skills Yes 1 Intermediate Currently Using 4 – 6 Years
Networking & Directories IT network, virtual environments, Database, and storage Yes 6 Intermediate Currently Using 4 – 6 Years
Operating Systems/APIs Windows 7 Yes 4 Intermediate Currently Using 4 – 6 Years

DAILY DUTIES / RESPONSIBILITIES:
• WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, DEPLOYMENT, DOCUMENTATION CREATION AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND NETWORK CONNECTIVITY.
• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.
• MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS.
• PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES.
• PROCESSES INVENTORY AND MAINTENANCE REQUESTS FOR COMPUTER SYSTEMS AND PRINTERS ON THE NETWORK.
• CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS OF SC.
• ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.
• UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION UPDATES USING SCCM.

RTR – SoSC IT Temp Solicitation_Attachment .docx

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