Job ID: VA-706557 (93690328)
Onsite/Local (Fredericksburg) Desktop Support Analyst with Windows, SharePoint, MS Office, Teams, wireless, troubleshooting, escalation, mobile devices, and training experience
Location: 87 Deacon Rd. Fredericksburg VA 22405, VA VDOT
Duration: 6-12+ months
**candidates local to Fredericksburg, VA required for ONSITE work
*ALL interviews conducted ONSITE, NO exceptions
*100% ONSITE, NO exceptions
skills:
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Required 6 Months
Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months
Ability to communicate effectively verbally and in writing with individuals and groups. Required 6 Months
Strong Customer Service skills that include a “customer first” attitude. Required 6 Months
Position is responsible for agency-specific end user support throughout the state of Virginia. Required 6 Months
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Required 6 Months
Troubleshoot hardware and software issues. Required 6 Months
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly desired 6 Months
Skilled in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
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