Job ID: CT-PSSC (95890322)
Local Project Coordinator with sales/customer support, training, marketing/sales, and Law Enforcement/Criminal Justice experience
Location: Hartford CT (CJIS)
Duration: 12 months
Required Skills/Experience: The individual must:
Focused, not easily distracted
Experience working in sales, customer service support, or training for 3 or more years
Be highly cooperative and able to develop positive working relationships with others. Must have experience working well with project and program managers.
Be comfortable speaking to customers and in a respectful and professional manner
Strong working knowledge of MS Word, PowerPoint, Outlook, Teams, and Excel
An understanding of onboarding stakeholders in a new technology implementation
Familiarity with corporate-like marketing/sales principles while balancing beingin a government environment
Deliver CISS presentations and demos with flexibility– if any changes, issues, concerns, or questions occur suddenly
Possess a 2 to 4-year college degree (or commensurate work experience related to this position)
Excellent and error-proofed writing skills (limited to no spelling/grammatical/punctuational/etc errors)
Desired Skills / Experience
Not afraid to think creatively “outside-of-the-box” while respecting proper protocols such as paramilitary protocols
Experience working in a Law Enforcement, Criminal Justice, or government setting is a plus, but not required
Experience working as a team player who also boldly rises to the occasion to create appropriate mitigations.
Self-starter without overstepping the scope of work. Excellent time management.
Resides in the State of Connecticut
Specific Services Required
Provide stellar customer service to individual police department and criminal justice agency stakeholders (“stakeholders”) who have CISS user accounts:
» Properly respond to questions, issues, concerns, and ideas of police department and criminal justice agency individual staff members
» Properly and regularly follow up with agency CJIS liaisons and customers before, during, and after the onboarding process; ensuring customer needs are not neglected, forgotten, ignored, or delayed
» Document relevant processes to ensure standardized onboarding coordination
» Monitor Police Department and Criminal Justice Agency Statistics to see how CJIS can better serve stakeholders or to assist stakeholders with increasing their CISS usage and trainings
– Effectively work with the onboarding of police departments and criminal justice agencies (“stakeholders”)
» Able to meet CJIS’ onboarding quota without excuses or without needing to be micromanaged
» When encountering issues and risks, will always ideate possible mitigations for them
» Educate agency stakeholders about the onboarding process and CISS application while helping to drive the CISS value for customers
» Help to create a criminal justice integrated family environment where prospective agency stakeholders become CISS users and current agency CISS users become evangelists of the CISS application
» Accurately represent the voice of the CJIS Onboarding Team and understand/empathize with the voice of current and prospective agency stakeholders
» Respond to learners needs before, during, and after training sessions
» Properly follow up with CJIS public safety liaisons during the onboarding process of an agency, before or if there is an imminent risk
» Respectfully and aggressively pursue and follow up with needed stakeholders to engage them into beginning and continuing the onboarding process
» Ensure Public Safety Liaisons are consistently booked for training