Job ID: MI-111943 (96091206)10a
Local/Hybrid Desktop Support Engineer with Server/Telecommunications/Database/Network Support, Training, PM, Security, remote diagnosis experience
Location: Detroit, MI DTMB
Duration: 12+ months
Local Candidates Only Do not submit candidates who will need to relocate
What are the essential duties of this position?
Communicate effectively, both orally and in writing, with users, unit staff and Managers
Maintain a broad system knowledge, knowledge of computer related equipment, and end user
software
Analyze operational problems
Investigate alternative solutions and potential risk
Initiate corrective action
Record and report status
Teach and assist other staff and users
Project management
Server support
Telecommunications support
Database systems support
Enforce security standards
Education/Experience Requirements.
EDUCATION:
Possession of a bachelor’s degree with 21 semester (32 term) hours in computer science, data
processing, computer
information systems, data communications, networking, systems analysis, computer programming, or
mathematics; or
possession of an associate’s degree with 16 semester (24 term) hours in computer science, data
processing, computer
information systems, data communications, networking, systems analysis, computer programming,
mathematics or
equivalent.
Alternate Education and Experience –
Information Technology Programmer/Analyst P11
Possession of an associate’s degree with 16 semester (24 term) credits in computer science,
information assurance, data processing, computer information, data communications, networking,
systems analysis, computer programming, IT project management, or mathematics and two years of
experience as an application programmer, computer operator, or information technology technician; or
two years (4,160 hours) of experience as an Information Technology Student Assistant may be
substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as
an application programmer, computer operator, information technology technician, or four years (8,320
hours) of experience as an Information Technology Student Assistant may be substituted for the
education requirement.
General Summary of Function/Purpose of Position :
What is the function of the work area and how does this position fit into that function?
Provide support to the agency end users to maximize the productivity and efficiency of their computer-
related equipment and processes. This position serves as a technical analyst in the implementation of
computer technology and automation initiatives.
This position serves as an analyst performing a wide range of professional assignments in an Information
Technology environment. Serving as a technical expert, provides problem diagnosis, implementation,
administration, support and maintenance of computer hardware, software and network
products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and
software problems using a highly integrated and specialized set of diagnostic tools with elevated
privileges. The position also serves to lead, coordinate and oversee teams that work on processes,
procedures and technical specifications; plans, designs and oversees analytical and technical
assignments and the implementation of computer hardware, software and network components. This
position will also report to an Agency Dotted Line Manager.
State of Michigan Hybrid Work Environment Attestation (12).docx
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