Job ID: TN-60378 (918090814)
Hybrid/Local ServiceNow Architect with CMDB, Discovery, SAM, Procurement, HRSD, Security, GRC, Agile, integration hub, PM, JIRA/JAMA, HIWAVE and healthcare experience
Duration: 12 months.
location: Nashville, Tennessee(TN TennCare)
**This is a hybrid/remote position – only candidates in Tennessee and able to commute to Nashville, TN regularly will be considered.**
Skills:
Skills Architecture AGILE – Agile Development Methodology Proficient (4-6 Years) No
Skills Others ServiceNow Experience with latest ServiceNow modules (CMDB, Discovery, Software Asset Management (SAM), Procurement, HRSD, Security Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0, integration hub) Advanced (7-9 Years) Yes
Education Others Bachelor’s Degree Completed Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology or relevant field Novice (1-3 Years) Yes
Skills Others Communication skills both verbal and written Proficient (4-6 Years) No
Skills Others Project management Proficient (4-6 Years) Yes
Responsibilities:
ServiceNow architect responsible for overall health of TennCare ServiceNow. Subject matter expert for ServiceNow modules such as – CMDB, Discovery, Event management, Software Asset Management (SAM), Procurement, HRSD, Security Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0, integration hub, Change Management, and any new modules per latest release for ServiceNow.
Identify automation opportunities and make recommendation for improvements to ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog Requests.
Support CMDB data model. Provide recommendation and roadmap to improve CMDB operations using the ServiceNow Discovery tool.
Through documented procedures, identify defects/inefficiencies and make recommendations to streamline processes and improve service and support expectations.
Work with vendors to develop interface and integrations with other enterprise systems such as Identity Access Management, Enterprise Applications Monitoring Tools, Active Directory, Agile development tools such JIRA/JAMA
Act as coordinator for ServiceNow’s support site HIWAVE
Provide technical guidance to multiple teams of business analysts, testers, and developers. Review system integration test plans, review design and code of developers. Guide the implementation of new functionality and modules in ServiceNow.
ServiceNow SDLC backlog review and prioritization. Assist with roadmap planning.
Continually advance the capabilities of ServiceNow, leading to greater usage, assist with defining business processes implemented by ServiceNow
Engage and manage stakeholders and vendors for the purposes of gathering feedback and offering guidance. Demonstrate leadership ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation.
Minimum qualifications:
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or relevant field. Certified ServiceNow System Administrator.
10+ years’ experience designing, executing, and supporting ServiceNow solutions.
Experience in a broad set of technologies related to applications and IT infrastructure
Effective communication skills (written and verbal) to properly articulate complicated ServiceNow functionalities to management and other IT development partners.
Team player and experience with managing vendor teams.
Experience working in a healthcare environment preferred.
Substitution of experience for education: -Experience equivalent to fifteen (15) or more years of qualifying professional experience in positions associated with designing/architecting IT solutions or systems, designing and/or implementing ServiceNow, managing IT projects, and managing teams.
Desirable qualifications: Great communication skills and able to manage multiple projects and experience with latest ServiceNow modules (CMDB, Discovery, Software Asset Management (SAM), Procurement, HRSD, Security Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0, integration hub) and upgrades and new modules to ServiceNow.
Must Have experience and knowledge:
We need architectural experience. We need seasoned architect with ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation.
Subject matter expert for ServiceNow modules such as – CMDB, Discovery, Event management, Software Asset Management (SAM), Procurement, HRSD, Security Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0, integration hub, Change Management.
Support CMDB data model. Provide recommendation and roadmap to improve CMDB operations using the ServiceNow Discovery tool
Demonstrate leadership ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation.
10+ years’ experience designing, executing, and supporting ServiceNow solutions
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