Job ID : CT-60327 (96090331)
Hybrid/Local Scrum Master/BA (CSM) with LEAN, child welfare experience
Location: Hartford , Connecticut (CT DCF)
Duration:12 months
Skills:
Skills Others Problem Solving Skills Proficient (4-6 Years) No
Skills Others Communication skills both verbal and written No
Skills Tools MicrosoftOffice No
REQUIRED SKILLS AND EXPERIENCE:
For this position, the candidate shares experience and intelligence in the field of child welfare/human services with the team to plan and accomplish goals, elicit customer/business feedback, mentor less experienced staff as well as a participation in trainings. In addition, the agency requires an experienced professional demonstrating the following knowledge and skills:
5+ Years of Experience as a Business Analyst in Child Welfare/Human Services or related field
Scrum Master certification a plus
Knowledge of DCF’s mission, policy, practice, state agencies and community partners/service providers
Proficiency in agile development methodologies, including developing acceptance criteria
Knowledge of case management systems and modern web-based capabilities/applications
Knowledge of Business Process Mapping, requirements gathering and documentation processes
Experience in facilitating large groups for presentations, LEAN Events and trainings a plus
· Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
Specific Services Required:
In the role of the Business Analyst, the following services are required:
·Assistance in the preparation and facilitation of LEAN Events, business process mapping and requirements gathering.
·Assistance in developing project documents.
·Excellent communication, presentation, collaboration, writing and interpersonal skills.
·Demonstrated ability to work collaboratively to deliver business and technical value, including collaboration with community partners/agencies.
·Must be very organized, pro-active and self-directed. Must be able to perform with minimal supervision.
·Must have very strong abstract thinking and problem-solving skills.
·Provides guidance and training to agency staff as needed.
·Coordinates with the other project team members on issues dealing with matters that cross domains and have dependencies, and helps define, document and communicate with the entire team
·Interface with the user(s) and sponsor(s) and other stakeholders in order to determine their (evolving) needs.
·Reviews documentation and collaborates with development group, Product Owners, System Teams, and stakeholders to ensure best overall documentation is always available.
·Collaborates on a set of requirements, together with the project teams, end users, stakeholders and contractors.
·Ensures that all documentation libraries and artifacts are maintained in the most current state and never allowed to become obsolete.
·Generates products such as business cases, feature/requirement documents, user stories, acceptance criteria, lean notes, meeting notes, decisions, action items, risks, presentations, and training materials.
·Identifies business trends and needs utilizing real data and staff feedback.
·Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
·Communicates key insights and findings to team members.
PROJECT/SYSTEM/PROGRAM OVERVIEW
The Department of Children and Families is in the process of replacing their current system, LINK, in order to comply with the federal rules for a Comprehensive Child Welfare Information System (CCWIS) herein referred to as CT-KIND (Kid’s Information Network Database), federal reimbursement, and to update the technology used by agency staff to promote efficiency and improve family outcomes. The CT-KIND Project Team is a collaboration of Business, technical and vendor staff who are in the process of system planning, design, development, testing, conversion, implementation, and initial maintenance related to the replacement of LINK with CT-KIND. This work will allow Connecticut to continue work associated with the state’s expansion of the human services modernization effort of leveraging technical infrastructure and existing enterprise service infrastructure for integration with CT-KIND, and the sun-setting of LINK. The agency is currently committed to developing the next generation CCWIS and has invested significant resources to ensure that Connecticut has efficient, economic and effective tools to aid our Child Welfare Staff, Providers and the children and families of CT.
The agency exited a federal consent decree in 2022 and there are currently a number of initiatives that will help support sustaining the progress and achievements made by DCF. DCF is shifting to a prevention framework under the Family First Prevention Services Act (FFPSA) and has also developed a CT Child Safety Practice Model. The project is using a hybrid version of the Scaled Agile Framework for enterprises (SAFe) agile methodology for development efforts.
DCF works in collaboration with the Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) who provide technical expertise and services as well as an information systems infrastructure to the agency and its roughly 3,000 employees. DCF IS strives to improve continually improving technology services that are cost-effective and of the highest effectiveness and quality.
SCOPE OF WORK
The candidate will serve in the capacity of a Business Analyst/Scrum Master, providing business and technical analysis in support of reporting and applications development requirements for the agencies SACWIS (legacy system) and CCWIS environments and will collaborate with the technical and business staff on the CT-KIND Project in support of business processes for CT-KIND. This will require the candidate to: facilitate agile teams; develop and/or oversee plans for automated data processing systems from project inception to conclusion; analyze and complete documentation for CT-KIND in the different areas of child welfare; construct data models and activity/process models as may be required to define system functions; work collaboratively with the technical staff, regional and central office staff, and community partners, including the Judicial System; participate in LEAN events to map out business processes to streamline and reduce inefficiencies; assess business readiness and participate in organizational change management activities; coordinate with social work staff for system development and design; assistance with training plans for new development; coordinate closely with internal and external users; and, may assist in testing, debugging and refining computer software to produce the required product, training plans, communications and business readiness plans.
The candidate may also conduct and document the results of special studies dealing with systems and/or business process issues; analyze functional business applications and create design specifications for developing programs; develop block diagrams and logic flow charts, and translate detailed design into computer software. In addition, the candidate may also be required to analyze and document policy/practice changes and work with the policy, legal and/or change management division at DCF; and, assist in documentation for vendor procurement and federal compliance/reimbursement.
Specifically, the candidate will be responsible for working with the project team to ensure any new development meets the business needs and operational mission of the application as well as conforms to the expected technical standards of the application necessary for DCF staff including but not limited to:
1. The analysis and design of appropriate solutions to change management initiatives in support of the CT-KIND Application.
2. The analysis of business processes and change management and business organizational readiness initiatives to support the development and design of CT-KIND.
3. Works with the project team to fully engage the business partners to ensure a proper business functionality in the new system.
4. Facilitation of requirement gathering meetings, presentations and/or design sessions.
5. Outreach to community partners/providers including data exchanges/interfaces.
6. Thoroughly documents specifications and design criteria, following State of Connecticut Information Systems standard
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