Job ID: VA-714908 (94290926)
Hybrid/Local Desktop Support Engineer with hardware/software, monitoring, installation experience
Location: Richmond, VA (VDH)
Duration: 4 Months
Position: 1(2)
*local candidates required
*candidate must interview ONSITE
*candidate must work ONSITE 100%
*candidate must possess their own vehicle in order to drive between different locations in Richmond and Henrico County. Mileage to be reimbursed. No overnight stays
*candidate must also maintain insurance coverage on their vehicle during this contract, to be confirmed by agency
Skills:
Able to work successfully with limited guidance. Required 2 Years
Able to manage medium complexity work efforts. Required 2 Years
Has industry experience. Required 2 Years
Work independent with little or no supervision Required
Description:
Provide technical assistance to computer system users on a variety of issues.
The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record
documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. Member of a 2 person team that supports multiple locations.