Job ID: CT-BA-SWS001 (98490930)
Hybrid Business Analyst with BPR, user stories, RTM, workflow, modeling, Visio, agile, Case Management, PWA and mentoring experience
Location: Hartford, CT DSS
Duration: 12 months
Minimum Qualifications and Special Requirements :
5 to 7 years’ experience as a BA or a similar role(s)
BA experience Proficient (4-6 Years) Yes
Technical business analyst to work with Department of Social Services staff on a short term project a case management system using Salesforce.
Guide stakeholders on devising effective and efficient approaches to achieving project objectives
Identify and resolve issues
liaise with other project areas to coordinate interdependencies and resolve issues
liaise with various business units to determine requirements to resolve issues
identify business process improvement opportunities
identify and define business requirements/user stories
Analyze and map business processes (current state/future state)
prepare or provide input to business cases, feasibility assessments, etc
produce high quality documentation
report status and issues to the Project Manager(s)
Gather and document business requirement based on the specification of business needs
Document functional requirements that describe what the system, process, or product/service must do to fulfill the business requirements
Document non-functional requirements that cannot be met by a specific function, such as performance, scalability, security and usability requirements
Gather and document reporting requirements and specifications for reports,
Create traceability matrix that traces the requirements through each stage of the requirements gathering process.
Create and document workflows and process flows
Document high level concepts that match to scope items which will map to individual requirements which will map to corresponding functions.
Keep track and update the matrix and requirements should there be any changes in scope during the life of the project.
Maintain the matrix to show each function built into a system, its source and the reason that any stated requirements may not have been delivered.
Core Skills and Competencies
Leadership – to structure work and information for use by management and developers, set priorities and manage the work to those priorities, and meet deadlines
Relational – to develop good professional relationships with stakeholders, vendors, technical team and staff, and represent the organization in a professional and positive manner
Interviewing skills – ability to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information
Listening skills – understand what individuals say and to detect what they might be hesitant to say to gather requirements
Analytical – to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and take abstract information and create a more general understanding.
Facilitation – Ability to lead workshops, meetings and other forums to achieve a desired outcome
Observant – To validate data obtained via other techniques and expose new areas for elicitation
Communication – ability to articulate, both verbally and in written form, information effectively to stakeholders, project manager, project team and technical staff
Organized – Work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
Interpersonal skills – Ability to help negotiate priorities and resolve conflicts among project stakeholders
Modeling – Ability to represent requirements information in graphical forms or workflow that augment textual representations
Knowledge Subject Areas
Detailed understanding of requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice
Considerable knowledge of Microsoft Office Suite, including Visio and Excel
Considerable knowledge in various requirement gathering techniques
Knowledge with agile and sprint model for project delivery
Considerable experience with system testing using various devices and platforms
Case Management experience a plus
Experience with PWA a plus
Experience mentoring and coaching is a plus.