Technical writer with composition/organization/editing of compiled information and Helpdesk operations experience

Job ID: TX-TVC210000654 (95290521)5P

Technical writer with composition/organization/editing of compiled information and Helpdesk operations experience

Location: Austin TX (TVC)
Duration: 2 months

Skills:
Minimum Requirements:
4 Required As a technical writer.
1 Preferred Writing experience.

Performs advanced (senior-level) technical writing work. Work involves coordinating the composition, organization, and editing of compiled information. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Can be filled as a Technical Writer II or III.

TVC210000654

Healthcare Infrastructure PM with SharePoint, Agile/Waterfall, database/web, RFPs/technical writing, JIRA, DevOps, and ServiceNow experience

Job ID: NC-642242 (98590521)

Healthcare Infrastructure PM with SharePoint, Agile/Waterfall, database/web, RFPs/technical writing, JIRA, DevOps, and ServiceNow experience

Location: Raleigh, NC (NCDHHS)
Duration: 12 months
Interview: Webcam Interview Only
Positions: 1 (1/2)

Skills:
Project management experience, preferably with large, complex automation implementation efforts Required 8 Years
Demonstrated Project Management experience on system deployments with multiple clients. Required 8 Years
Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability. Required 8 Years
Demonstrated oral and written communication and presentation skills. Required 8 Years
Experience with MS Office and SharePoint.. Required 5 Years
Demonstrated experience with both Waterfall and Agile Projects Required 8 Years
Demonstrate technical architecture/infrastructure knowledge and experience, including experience with multiple hardware platforms and operating system Required 5 Years
Demonstrate technical knowledge and analysis skills with hands-on experience in development, data base design, and web-based technologies Highly desired 8 Years
Experience writing RFPs/technical writing Highly desired 5 Years
Comfortable working in an environment that is driving toward Agile Transformation while continuing to operate within a mature waterfall structure Highly desired 5 Years
Experience with Jira Highly desired 3 Years
Experience with DevOps processes, tools, and techniques Highly desired 3 Years
Demonstrated experience with ServiceNow deployments with multiple clients. Required 5 Years
Questions

The NC Department of Health and Human Services (DHHS) is seeking a Senior Project Manager to manage the implementation of the HRSD Onboarding and Transitions components of ServiceNow. ServiceNow is an established platform at DHHS which is being rolled out in as part of the continued implementation of ServiceNow.

This lead project management role will work with the all stakeholders to implement the HRSD Onboarding and Transitions components of ServiceNow. This position will manage the day to day activities for the project and complete all input to the State Project Management (Touchdown) system. Responsibilities include, but are not limited to: managing and authoring required project management artifacts following the practices and guidelines from the PMI’s PMBOK and the DHHS and State Methodology, managing the detailed project budget, requirements definitions, monitoring expenditures, developing and maintaining all required State CIO project documentation, serving as an IT management liaison to the business client, leading and performing hands on analysis of the business and technical environments, supervising implementation activities, ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately, supervising staff (State and contractual staff), conducting formal presentations, coordinating with all project stakeholders and ensuring that appropriate project controls are instituted. The selected candidate must be a results oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem solving skills. This position will be responsible for working with senior level business executives, IT personnel, and business program resources to execute project requirements and manage stakeholder expectations.

Required skills include:

1. Must have 7+ years recent Project Manager experience.
2. Must have demonstrated experience assisting executive teams with the development of concept, scope, and implementation plans.
3. Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State
4. Must have theoretical and practical project management and agile management knowledge, techniques and tools. Would be nice to have experience with the Agile capabilities within ServiceNow (ITBM).
5. Must have excellent written and oral communication skills.
6. Must have experience writing RFPs/technical writing.
7. Must be able to able to gather requirements and conduct business analysis necessary to define product backlogs from prioritized business needs that focus on lean value-added processes.
8. Must have strategic planning skills with good understanding of roadmap development.
9. Must have risk management and change management skills.
10. Must have proficiency in project management, agile, scrum, and kanban software tools.
11. Would be nice to have experience with the state’s Touchdown project management system.
NW-642242 (1)
RTR-642242

Network engineer (CCNA/CISSP/MSCE) with Active Directory , MS Exchange, MS Server 2012 R2, Wireless/Wi-Fi Networking, Firewall configuration, SQL Server, mac os, MDM, Google Admin Console, Intune for Education and JAMF experience

Job ID: UT-85460 (96590519)10p

Network engineer (CCNA/CISSP/MSCE) with Active Directory , MS Exchange, MS Server 2012 R2, Wireless/Wi-Fi Networking, Firewall configuration, SQL Server, mac os, MDM, Google Admin Console, Intune for Education and JAMF experience

Location: Saltlake city, UT (MDEK12)
Duration: 14 months
Positions: 1(1/2)
3 references required

Skills:
Microsoft Active Directory 2012 R2 (or higher) experience 2 years
Microsoft Exchange 2013 (or higher) experience 2 years
Microsoft Server 2012 R2 (or higher) experience 2 years
Routing and switching experience 3 years
Google G Suite and/or Microsoft Office 365 2 years
Wireless/Wi-Fi Networking Experience 2 years
Experience implementing audio-visual communications (video conferencing) using H.323 protocol 1 year
Experience developing and delivering technical training in a classroom setting 2 years
Project management experience for hardware and software implementation projects 2 years
WAN, LAN and network design experience, including development of layouts and specifications 2 years
Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA) 3 years
Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration 3 years
Microsoft Windows 7 and 10 experience 6 months
Mac OS 10.11 or higher 2 years
Microsoft SQL Server 2012 or higher 2 years
Server and workstation virtualization experience 3 years
Firewall configuration experience 3 years
Experience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune for Education, JAMF, etc. 2 years
Experience in setting up and managing a web filter for devices on and off campus 2 years
Experience in implementing remote support solutions for devices on or off campus 2 years
Ability to effectively communicate in English verbally and in writing No minimum requirement specified
Ability to interact with functional users and technical staff regarding business and information technology needs No minimum requirement specified
Ability to listen and solve problems No minimum requirement specified
Ability to create and maintain documentation No minimum requirement specified
Ability to quickly and efficiently manage multiple tasks and projects No minimum requirement specified
Ability to effectively work with team members in multiple geographic locations throughout Mississippi No minimum requirement specified

The following is a range of anticipated tasks to be performed:
-Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
-Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
-Make recommendations for modifications and enhancements to networks.
-Assist in developing criteria for utilization of network monitoring software.
-Assist in developing methods and criteria for network traffic data collection and analysis.
-Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.
-Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
-Provide assistance in managing e-mail servers, including archival of e-mail and spam management.
-Provide assistance with the migration/conversion of e-mail services to new hardware and/or software.
-Provide assistance with server upgrades and consolidation.
-Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.
-Support and troubleshoot video conferencing solutions.
-Assist school districts during their long-range technology planning efforts.

SAP Functional Team Lead Consultant (SAP CERTIFICATION must) with SUPPLY CHAIN MANAGEMENT, SRM /HR, SUPPLIER SELF SERVICE, DOCUMENT BUILDER and SAP PUBLIC SECTOR experience

Request ID: BL-9852-1 (912090524)

SAP Functional Team Lead Consultant (SAP CERTIFICATION must) with SUPPLY CHAIN MANAGEMENT, SRM /HR, SUPPLIER SELF SERVICE, DOCUMENT BUILDER and SAP PUBLIC SECTOR experience

Work Location: Columbia, SC
Qty: 1
Duration: 12 Months
Hrs/Wk: 40.00

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
– EXPERIENCE WITH SAP PUBLIC SECTOR
– 7+ YEARS OF SAP SUPPLY CHAIN MANAGEMENT
– 5 YEARS OF EXPERIENCE WITH MULTIPLE FULL CYCLE SAP PUBLIC SECTOR ROLLOUTS AND UPGRADES
– EXPERIENCE WITH SRM 7.0 OR HIGHER IN PUBLIC SECTOR (INCLUDING SRM PORTAL)
– EXPERIENCE WITH IMPLEMENTING SUPPLIER SELF SERVICE
– EXPERIENCE WITH SRM AND HR ORGANIZATIONAL STRUCTURES

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): :
– EXPERIENCE WITH DOCUMENT BUILDER

REQUIRED EDUCATION: BACHELOR’S DEGREE IN BUSINESS, ACCOUNTING, INFORMATION TECHNOLOGY OR EQUIVALENT

REQUIRED CERTIFICATIONS
SAP CERTIFICATION

Note: Degree and Certification required

SCOPE OF THE PROJECT:
– ASSIST WITH ISSUES MM LOGISTICS TEAM CANNOT RESOLVE AND LEAD MAJOR PROJECTS RELATED TO SRM, ON MM AND THE PLANNING OF FUTURE MODULES
– YEAR-END ACTIVITIES AND AGENCY MASTER DATA CONFIGURATION UPDATES. BCB RESTRUCTURING ACTIVITIES
– SUPPLIER SELF SERVICE (SUS) –EPROCUREMENT, VENDOR REGISTRATION; DOCUMENT BUILDER RECONFIGURATION AND UPDATES FOR T’S AND C’S, S4 HHANA PLANNING, ETC.
– WORKING WITH AGENCIES ON LARGE PROJECTS: STATE FISCAL ACCOUNTABILITY AUTHORITY AND DEPARTMENT OF TRANSPORTATION.SRM AND HR ORGANIZATIONAL STRUCTURES INTEGRATION
– PERFORM UNIT TESTING AND INTEGRATION TESTING IN MM/SRM AND SET UP THE TEST DATA, TEST SCENARIOS AND TEST SCRIPTS AS REQUIRED.
– DETERMINE FUNCTIONAL REQUIREMENT DEFINITIONS THROUGH ANALYSIS OF CURRENT AS IS AND TARGETED BUSINESS PROCESSES TO BE
– RESPONSIBLE FOR PLANNING AND EXECUTING SAP IMPLEMENTATION ACTIVITIESACTIVITIES RELATED TO SAP SRM, MM AND FUTURE MODULES
– UNDERSTAND CUSTOMER REQUIREMENTS, PROVIDE SOLUTIONS, FUNCTIONAL SPECIFICATIONS AND CONFIGURE THE SYSTEM ACCORDINGLY
– PROVIDES PRODUCTION SUPPORT TO USERS IN ISSUES PERTAINING TO SRM, MM- LOGISTICS AS REQUIRED
– MONITORS THE MASTER DATA REPLICATION FROM MM TO SRM, PROVIDING TEAM SUPPORT IN RESOLVING REPLICATIONREPLICATION FAILURES
– MONITORS RFC QUEUES AND XML MESSAGES
– TROUBLESHOOTS SRM WORKFLOW AND ORG STRUCTURE RELATEDRELATED ISSUES
– PROVIDES RESOLUTION OF SAP DEFECTS VIA SAP OSS, RESEARCH AND THE IMPLEMENTATION OF APPLICABLE NOTES

DAILY DUTIES / RESPONSIBILITIES:
– FACILITATE REQUIREMENTS SESSIONS FOR YEAR-END CLOSE OUT AND OTHER PROJECTS SUCH AS EPROCUREMENTPROCUREMENT SUPPLIER SELF SERVICE, VENDOR REGISTRATION, DOCUMENT BUILDER, BUSINESS-RULES FRAMEWORK(BRF) AND SRM HR ORGANIZATIONAL STRUCTURES INTEGRATIONS.
– IDENTIFY OPPORTUNITIES TO IMPROVE EXISTING STATE PROCESSES AND ASSIST FUNCTIONAL TEAMS WITH TECHNICAL DIRECTION TO DESIGN HIGH QUALITY SOLUTIONS.
– CONFIGURE, TEST AND IMPLEMENT NEW REQUIREMENTS IN SUPPLIER RELATIONSHIP MANAGEMENT (MANAGEMENT (SRM) 7.42.
– TROUBLESHOOT, IDENTIFY AND RESOLVE PROBLEMS THAT OCCUR WITH PROGRAMS OR SOFTWARE ACROSS MULTIPLE FUNCTIONAL AREAS.
– DOCUMENT PROCESSES, DESIGNS AND TESTING ACTIVITIES.
– INVOLVED IN THE LIFECYCLE OF ALL PROJECTS FROM DESIGN THROUGH GO-LIVE.
– RESEARCH SAP/OSS NOTES TO RESOLVE ISSUES
– OTHER DUTIES AS ASSIGNED/AS PROJECT NEEDS NECESSITATE.

Experience
Education Bachelor’s Degree Yes 1
ERP SAP Public Sector Yes 1 Expert Currently Using 4 – 6 Years
ERP SAP PUBLIC SECTOR ROLLOUTS AND UPGRADES Yes 1 Expert Currently Using 4 – 6 Years
ERP SAP Supply Chain Management Yes 1 Expert Currently Using 6 + Years
ERP SRM 7.0 OR HIGHER Yes 1 Expert Currently Using 4 – 6 Years
Additional Skills: EXPERIENCE WITH DOCUMENT BUILDER

Remote Work Availability: 0%

Professional Reference Check Form (1)

Telecom/Network Technician with Cisco, IP/Networking, Cabling Cross-connects and Data Circuit Turn-up/Testing experience

Job ID: NC-652913 (94990521)

Telecom/Network Technician with Cisco, IP/Networking, Cabling Cross-connects and Data Circuit Turn-up/Testing experience

Location: Raleigh, NC (NCAOC)
Duration: 2 months
Interview: Webcam Interview Only
Positions: 1 (1/2)
Candidates will have to work 100% onsite for this position.

Skills:
Cisco Required 3 Years
IP/Networking Required 3 Years
Cabling Cross-connects Required 3 Years
Data Circuit Turn-up/Testing Required 3 Years

Network Engineer, Network Analyst, Infrastructure Specialist

Requirements:
1. 95% travel with most being overnight stays, all within the state of NC (reimbursed)
2. 75% of work performed after 5:00pm M-F and on weekends
3. Ability to travel using your own reliable vehicle with $0.54 per mile reimbursement
4. Ability to lift up to 20 pounds with sustained carry for 5 minutes
5. Ability to work beyond 40 hours in a week

Expected Skills: Able to work without assistance; have technologically relevant education; have deep Cisco experience.

Description (including, but not limited to):
1. Responsibility for working with site contact and service providers for the turn-up and testing of data citcuits
2. Specialization in Local Area Networks (LANs)/Wide Area Networks (WANs), TCP/IP, virtual machines, and/or server/network infrastructure
3. Responsibility for installation and configuration of network routers and switches
4. Responsibility for installation of cable, wiring and related equipment for telephony and data interfaces and systems with communications functions
5. Responsibility for performance of implementation testing per AOC provided technical documentation

RTR-652913
AE-652913

Network Engineer with Layer-2/3, OSPF, EIGRP, BGP, Cisco IOS, Nx-OS, ASA, PaloAlto, F5, NetScaler, WAN/MPLS, Aironet/Meraki experience

Job ID: NC-652675 (99590521)

Network Engineer with Layer-2/3, OSPF, EIGRP, BGP, Cisco IOS, Nx-OS, ASA, PaloAlto, F5, NetScaler, WAN/MPLS, Aironet/Meraki experience

Location: Raleigh, NC (NCCOR) (C2H) (Only GC/USC)
Duration: 6 months
Interview: Either Webcam Interview or In Person
Positions: 1 (1/2)

Skills:
Management of Layer-2 and Layer-3 and troubleshooting/tuning techniques of related protocols Required 5 Years
Routing protocols including OSPF, EIGRP, and BGP Required 5 Years
Cisco IOS and Nx-OS Required 5 Years
Management of Cisco ASA and/or PaloAlto Nice to have 5 Years
Management of F5, NetScaler, or comparable load-balancing technologies Required 3 Years
Management of WAN / MPLS Required 5 Years
Wireless LAN Infrastructure – Cisco Aironet / Meraki / or Similar Required 5 Years

Enterprise IT Senior Network Engineer

Specific Responsibilities:
-Monitor IT network infrastructure alerts and events including: review of logs and log correlation from disparate subsystems, preparation and review of custom reports from core switches, firewalls, routers, remote/distribution switches, UPS’s, wireless controllers and AP’s, load balancers, website filtering and proxies.
-In collaboration with the Network Operations Center (NOC) personnel establish and configure network elements for monitoring that adhere to industry best practices and methodologies for monitoring and alerting.
-Ensure all network equipment configuration is managed in a secure and efficient manner.
-Use knowledge of Layer-1 through layer-7 networking technologies to provide end-users with reliable IT solutions.
-Manage network services, workloads and schedules of vendors and suppliers, and foremost the OLA’s and SLA’s governing IT solutions.
-Plan and participate in the life-cycle management of the networking gear, and in the continuous equipment replacement cycle activities.
-Manage inventory of all networking equipment and implement new network infrastructure for new site implementations and site refreshes.
-Create network diagrams and documentation using versioning methodologies to ensure accurate and up to date records of deployed solutions, as well as maintain existing documentation.
-Participate in the network team service desk queue, and efficiently identify and remediate any incidents and problems escalated.
-Manage vendors, suppliers, service providers, and stakeholders during the remediation activities.
-React to alerts, incidents, problems, and requests escalated to the network team.
-Use industry standard troubleshooting tools/equipment/techniques (packet-capture and analysis, protocol analyzers and analysis, logging servers and alerting platforms), as well as, experience and imagination in correlation of events to accelerate remediation of impaired IT services.
-Identify bugs and deficiencies in networking hardware or software, come up with remediation plan(s), and successfully implement remedies to identified network anomalies.
-Share understanding of remediation procedures and techniques with teammates (both formally and informally) to preserve knowledge.
-Assist with the management and implementation of network infrastructure related projects, including: commissioning of newly constructed facilities, networking hardware and software lease refreshments, upgrades, change requests and incident management, and alike.
-Work with project teams across the IT Department and throughout the city to implement network connectivity solutions.
-Participate in site surveys and assessments for IT outfitting and rite-sizing of gear to match end-user’s requirements.
-Plan new site wired and wireless deployments from design to implementation.
-Travel to various locations around Raleigh, to ensure networking equipment is working optimally.

Desired Skills:
-Strong teamwork and interpersonal skills
-Ability to develop effective working relationships with all levels of personnel
-Strong client-service orientation and focus
-Solid written, verbal, presentation, and documentation skills
-Self-motivation, and problem solving skills
-Expert in management of Layer-2 and Layer-3 and troubleshooting/tuning techniques of related protocols
-Strong knowledge of routing protocols including OSPF, EIGRP, and BGP,
-Experience with IP traffic redistribution, route filtering, load-balancing, and VRF
-Strong understanding of VMware and Virtualization technology
-Strong understanding of Cisco UCS and converged infrastructure
-Strong understanding of VLANs, Subnetting, and IP Provisioning
-Experience with VPN setup and troubleshooting in an enterprise environment
-Hands on experience with Cisco operating systems including IOS and Nx-OS
-Knowledge of wireless services principles and understanding of controller based WiFi
-Hands on experience with Cisco ASA and/or PaloAlto, or experience with applications of network edge security in standards based security appliances
-Experience with VoIP is highly desirable (concepts, their application and setup, troubleshooting)
-Experience with MPLS is highly desirable (concepts, their application and setup, troubleshooting)
-Experience with F5, NetScaler, or comparable load-balancing technologies is highly desirable
-Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies – ITILv3 Certification is desirable

Education and Experience:
-Minimum of 5 years of experience as a network engineer/administrator in an enterprise environment
-Associate degree in Information Technology or related experience required. Applicants may substitute additional relevant experience for the required education.
-Cisco Certified Network Professional (CCNP) preferred, Cisco Certified Network Associate (CCNA) required.

RTR-652675.docx
AE-652675

SAP BW/CRM/Portal Consultant with ECC, Web-UI, SOA, GL, AR, AP, SOAP, WSDL, UDDI, REST, WS-I, WSIL, XSD, WAS, ABAP, Java, KM, Content Server and ITIL experience

Job ID: FL-Doc164641 (99590521)12P

SAP BW/CRM/Portal Consultant with ECC, Web-UI, SOA, GL, AR, AP, SOAP, WSDL, UDDI, REST, WS-I, WSIL, XSD, WAS, ABAP, Java, KM, Content Server and ITIL experience

Location: Tallahassee FL (FDOR)
Duration: 24 months

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:
Required :

-Advanced knowledge of SAP R/3, CRM, BW and E-Portals
-Over eight years of experience developing in SAP CRM, ECC, BW, and/or CRM Web-UI
development.
-Knowledge of Service Oriented Architecture (SOA) in general and SAP
-Enterprise Services Architecture in particular
-Ability to communicate technical information verbally and in writing
-Ability to establish and maintain effective working relationships with others
-Ability to map business processes to technology — particularly SAP technology
-Knowledge of the SAP Business Process Platform
-Knowledge of the SAP Business Partner, Financials (GL and AR/AP), and CRM Case and Activity
Management
-Knowledge of Web Services standards (SOAP, WSDL, UDDI, REST, WS-l, WSIL, XSD etc.)
-Knowledge of the SAP IT Practices I IT Scenarios and how to map those to the Department’s
business processes
-General knowledge of both the ABAP and Java stacks of the SAP Web Application Server (SAP
WAS)
-General knowledge of security on the ABAP stack (Users, Roles, Groups Profiles, SNC etc)
-General knowledge of security on the Java stack (Users, Roles, and UME etc.)
-General knowledge of the SAP Enterprise Portal architecture and administration
3

-Knowledge of Portal content design (Roles, iViews etc)
-General knowledge of the SAP solutions for Knowledge Management and Collaboration (KM,
Content Server etc.)

Preferred Experience:

-Experience with the Florida Department of Revenue’s CAMS project.
-Knowledge of the Information Technology Infrastructure Library (ITIL) and how ITIL maps to SAP
solutions.

3.1 Required Duties and Responsibilities of Consultant shall include but are not limited to:

-Provide technical leadership to the development team/staff in research, impact analysis, and
implementation of upgrades and/or major application enhancements.
-Assist in leading the development team/staff to ensure that a common toolset is used in all phases
of the development process and that all Information Technology Service Management and
Development standards are followed
-Perform system reviews by business process to implement technical performance improvements
and to achieve business efficiencies
-Troubleshoot incidents and implement solutions
-Conduct review and analysis of functional specifications or blueprint documents to determine
system impact and to provide technical approach, solution, and effort estimates
-Develop technical specifications
-Implement technical solutions through ABAP programming in CRM, ECC, BW, ePortal, or Adobe
Forms
-Perform ABAP Code Reviews
-Provide status reporting of assignments
-Conduct system functionality review based on current code and/or technical specifications
-Work with Business Process Owners (BPOs), functional, and technical staff to define and design
system enhancements to implement desired requirements
-Provide transfer of knowledge (mentoring) to less experienced Career Service ABAP programmers
-Generate OSS notes requesting assistance from SAP headquarters
-Research SAP documentation for fixes to reported problems
-Map the CAMS business processes to appropriate technology solutions
-Performs other related duties as required

Contract Exhibit G – Resume Acknowledgement Form (1)

Local Automation Tester with SQL, SOAP UI/ REST, COTS, SDLC, Testing automation and Agile experience.

Job ID: NC-652770 (97590520)

Local Automation Tester with SQL, SOAP UI/ REST, COTS, SDLC, Testing automation and Agile experience.

Location: Raleigh, NC (NCAOC)
Duration: 12 months
Interview: Webcam Interview only
Positions: 1 (1/2)

Skills:
All types of testing (performance, functional, load, web services, security, data creation, persistent layer verification, stress, automation, etc.) Required 7 Years
Ability to work in a fasted-pace environment Required 6 Years
SQL, relational database, and ability to read a data model. Highly desired 6 Years
SOAP UI utilizing REST requests – in depth knowledge Required 6 Years
Experience with large-scale web based (COTS) project Highly desired 6 Years
Proficient in various SDLC (agile, iterative, etc.). Worked on projects through the full life cycle meaning from initiation phase to implementation. Required 6 Years
Experience with security testing Highly desired 6 Years
Testing automation Nice to have 6 Years
Must have the ability to work independently – self starter. Required 6 Years

The North Carolina Administrative Office of the Courts seeks qualified Senior Software Tester to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs. The NCAOC has signed a contract with a vendor to provide an integrated case/financial management system to replace multiple legacy
applications.

The Senior Software Tester position is responsible for testing vendor base solution for the implementation effort. S/he is responsible for testing within assigned areas of responsibility (e.g. data conversion, configuration testing, external and internal integration testing, data creation, functional/system testing, security testing, execution, etc.) . The Senior Software Tester position requires a well rounded tester that have experience working on projects from initiation through implementation and knows the importance of understanding the business. The Senior Software Tester position is responsible for working all phases in software development life cycle with experience in different methodologies (i.e. agile, iterative, waterfall, etc.) with emphasis on agile.
This position will have the responsibilities for the analysis, verification, and validation of products or services meeting the specified requirements for large vendor solution systems. Other responsibilities are understanding business workflow, configuration, monitoring and evaluating testing results against predetermined objectives, and applying recommended actions for improvements, creating test data, test estimates, performance testing, coordinating, and conducting readiness meetings. Excellent communication skills are required both oral and written. The person in this position will work closely with project manager, business analysts and developers. The position requires the individual to work with minimal assistance, and the ability to establish and maintain a good working relationship within and outside the Quality Control and Testing teams.
Primary responsibilities for this position include but are not limited to the following:
• Excellent oral and written communication skills are required.
• Understand the technical details of the project/application/system.
• Prepare and execute SQL commands to manage and verify data
• Develop, publish, and execute test cases and test scripts for complex, distributed applications throughout the project life cycle
• Create, manage, and maintain efficiencies in the automated script execution and script development using Selenium web driver in addition to keeping abreast of automation best practices.
• Create, execute, and automate SOAP UI scripts for Web Services testing.
• Develop test plans and user acceptance tests; and develop test data as needed.
• Execute sanity, smoke, functional, security, regression, stress/performance, and load testing based on projects, applications, and services.
• Participate in production implementation verification.

This position reports to the PMO and QA Administrator. Staff work hours are typically 8:00 AM – 5:00 PM, Monday – Friday. Occasional evening and weekend work may be required. KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Knowledge of: COTS testing; software development life cycle; system testing best practices and methodologies; web application UI modeling and dynamic web applications; white box, gray box, and black box test development; and Microsoft Office Word, Excel, and PowerPoint. Skills in: testing web applications, web services, and infrastructure applications; relational databases (e.g., SQL Server, DB2, Oracle), data modeling, SQL, and XML; automated testing tools (SOAP UI, Selenium Web Driver); and sanity, functional, regression, security, performance, and load testing.

Ability to: work with minimal assistance with a can-do attitude, understand the technical details of projects, applications, and systems; write test cases and execute testing within a web service environment; create test data to meet testing needs, establish processes for collecting data, data entry, and prioritizing defects reports for defect tracking tools, etc.; create traceability matrix of test cases to requirements; and work with cross functional teams.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree in computer science, mathematics, or a related field, and three (3) years of experience in an appropriate field of electronic data processing; or an equivalent combination of education and experience. Management requires applicants with: • Seven (7) or more years of experience testing web applications and web services. • Four (4) or more years of experience with rational databases and SQL and ETL. • Four (4) or more years of automation testing using Selenium using Web Driver. • Four (4) or more years of web service testing using SOAP UI.

RTR-652770

AE-652770

Mobile Architect with iOS/Android, Xamarin, RESTFul API, Entity, ADA/WCAG and Agile experience

Job ID: MI-651005 (918190520)

Mobile Architect with iOS/Android, Xamarin, RESTFul API, Entity, ADA/WCAG and Agile experience

Location: Lansing MI (MDE)
Duration: 4+ months
Positions: 1 (1/2)

Skill Required / Desired Amount of Experience
Experience in the IT Profession, in any role Required 3 Years
Experience creating mobile applications for IOS/Android Required 3 Years
Experience with Microsoft Xamarin Required 2 Years
Experience with connecting Mobile Applications to RESTFul Api Required 2 Years
Experience in Entity Framework Required 1 Years
Experience in unit testing Highly desired 6 Months
Experience developing mobile applications to ADA standards (WCAG 2.0, AA) Highly desired 6 Months

The person in this role will join a dedicated team of a Business Analyst and Software tester in charge of the creation of a new mobile application to intake meal counts from various locations in the State of Michigan and to upload them into the Michigan Nutrition Data System (MiND).
The ideal candidate will have tested experience in:
– Analysis, design, programming, implementing, and supporting IOS and Android applications.
– Experience in Agile Software Development.

MI_Resume_Template-TV-651005.docx

mi_e-rtr_template-651005.doc

Oracle Cloud Financials RTR (Record to Report) Lead with Project Management experience

Job ID: NC-652477 (914590519)

Oracle Cloud Financials RTR (Record to Report) Lead with Project Management experience

Location: Raleigh NC (NCOSC)
Duration: 12 months
Positions: 1 (1/2)
***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate may be required to come onsite.

Skill Required / Desired Amount of Experience
RTR Team Lead in an Oracle Cloud Financials implementation for a large,complex organization with annual revenues/budget of $40 billion or more. Required 3 Years
Experience with Oracle Cloud Financials implementations in financial processes. Required 6 Years
Accounting and finance experience. Required 15 Years

The FBR Record to Report Oracle Cloud Financials Consultant is responsible for extracting the maximum value from the Oracle Cloud Financials Record to Report (RTR) applications for the State, and supporting that process, including:
• Primary responsibility for the accuracy and completeness of the North Carolina Financial System (NCFS) application documentation in assigned content area(s), including the Configuration Workbooks and Reports, Interfaces, Conversions and Enhancements / Extensions (RICE) functional specifications.
• Primary responsibility for process and functional project activity planning and related performance metrics for assigned content area(s).
• Primary responsibility for content area project controls, including Issue, Risk, Decision, and Action Item data in Project Management Center, and compliance with the relevant Management Plans.

RTR-652477.docx

AE-652477

[CANCELLED] Healthcare Scrum Master (CSM) with MS Dynamics (must), Jira and PM/program management experience

[CANCELLED]

Job ID: NC-640222 (96990519)

Healthcare Scrum Master (CSM) with MS Dynamics (must), Jira and PM/program management experience

Location: Raleigh NC (DHHS)
Duration: 12 months
Positions: 1 (1/2)

Skill Required / Desired Amount of Experience
Experience with MS Dynamics CRM projects and their planning Required 2 Years
experience working in Agile/Scrum corporate environments in the role of Scrum Master Required 7 Years
Previous experience with software development or integrations. Required 5 Years
Experience working in large corporate environments Required 5 Years
Experience in direct client contact and maintaining effective working relationships with end users and other internal/external staff Required 5 Years
Must be familiar with Jira or backlog management tools Required 5 Years
Program management of complex critical application

• 3-5 years’ experience working in Agile/Scrum corporate environments in the role of Scrum Master
• Must be a Certified Scrum Master
• Previous experience with software development or integrations.
• Experience working in large corporate environments
• State Government experience is a plus.
• Must be familiar with Jira or backlog management tools
• Must be familiar with Confluence

Responsibilities:
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Guiding the team on how to get the most out of self-organization
• Helping team members clarify goals and how to achieve that
• Guiding the team and organization in following Agile Scrum and Kanban practices and values
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Removing impediments or guiding the team to remove impediments
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog
• Facilitating the daily scrum, sprint planning, sprint demo and retrospective meetings
• Interfacing with both technical resources (developers, testers, architects, business analyst), also key business CRM stakeholders especially with MS Dynamics environment
• Assisting with internal and external communication, improving transparency, and radiating information
• Identifying activities, dependencies, sequencing, and time estimates
• Create reports that illustrate progress
• Focuses on process and risk management
• Vendor communication support

NW-640222.docx

RTR-640222

Healthcare Technical Writer/BA with Jira, CMS documentation, MMIS Certification, SharePoint, Visio, Agile/SCRUM experience

Job ID: NC-652740 (96290519)

Healthcare Technical Writer/BA with Jira, CMS documentation, MMIS Certification, SharePoint, Visio, Agile/SCRUM experience

Location: Raleigh NC (DHHS)
Duration: 12 months
Positions: 1 (1/2)

Skill Required / Desired Amount of Experience
Experience working in a fast-paced (preferably Agile) IT environment Highly desired 7 Years
Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel Required 7 Years
Experience documenting communications, minutes, agendas, and presentations for stakeholder groups Required 7 Years
Experience documenting system documentation, requirements, and release notes Required 7 Years
Experience documenting status reports, standard operating procedures (SOP), policies and procedures, CMS documentation related to MMIS Certification Required 7 Years
Jira Highly desired 3 Years
SharePoint Required 7 Years
Visio Highly desired 3 Years
Experience with Agile/SCRUM development methodology Highly desired 3 Years
State Government experience Highly desired 7 Years
Excellent communication skills, both verbal and written Required 7 Years

NC DHHS is seeking a Senior Business Analyst/Tech Writer to develop documentation regarding various Departmental Information Technology systems. This documentation will support a wide range of objectives that include user guides, CMS certification, enterprise architecture and RFPs for procurement. While some of this documentation will be highly technical, most of the documentation must be written for consumption by both technical and non-technical audiences.
A key function of this role will be the collection of technical specifications that must consolidated into cohesive documentation that is both accurate and easy to understand.

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description :
• Collect documentation requirements from business and technical staff.
• Collaborate with technical staff to consolidate and interpret technical information.
• Plan, design, research, write and edit a range of documents including; user guides, manuals, statements of work, training materials, policies, proposals, etc.
• Edit written documentation from other IT staff to create unified and consistent documentation.
• Develop an understanding of the business functions and systems in support of articulating the objectives within the associated documentation.
• Coordinate and meet with various teams to support the gathering, analysis and finalization of information that will be used for associated documentation.

RTR-652740.docx

NW-652740

Healthcare BA/Technical Writer with QA, BPR, Visio, MS Project, RFP, Jira, Salesforce, Agile and government experience

Job ID: NC-651746 (95790519)

Healthcare BA/Technical Writer with QA, BPR, Visio, MS Project, RFP, Jira, Salesforce, Agile and government experience

Location: Raleigh NC (DHHS)
Duration: 12 months
Interview : Webcam Interview Only

Skill Required / Desired Amount of Experience
Extensive knowledge of business system analysis techniques and testing methodologies Required 7
Demonstrated experience in gathering business requirements and development of business rules and process flow. Required 7
Proven experience with business process design, definition and/or re-design. Required 7
Experience with Business Analysis methodologies and problem solving Required 7
Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project Required 7
Excellent communication skills (both verbal and written) Required 7
Experience in development of procurement related documents including RFP and evaluation criteria. Required 5
Demonstrable analytical skills and an attention to detail. Required 7
Excellent creative thinking and problem solving skills Proactive, quality oriented, with demonstrated leadership and team building skills. Required 7
Experience working for State government Highly desired 5
Healthcare related experience Desired 3
Knowledge Creating Context Diagram and Functional decomposition Required 5
Demonstrated experience with both waterfall and agile projects Required 5
Comfortable working in an environment that is driving toward agile transformation while continuing to operate within a mature waterfall structure Highly desired 3
Experience with Jira Highly desired 4
Experience with software implementation projects and with Cloud technologies Required 3.

The NC Department of Health and Human Services – Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process reengineering and requirement gathering activities.

The North Carolina Department of Health and Human Services requires the services of a senior business analyst to support business case analysis, process reengineering and requirement gathering activities for the NC Breast and Cervical Cancer Control Program and NC WISEWOMAN Program centralized data management system (BCWWMS). The BCWWMS solution is developed based on Salesforce platform and using agile methodology.
RESPONSIBILITIES
• Working with the NC BCCCP and WW programs to obtain a thorough knowledge of the needs of
a centralized data system and the concerns of CDC’s requests for such a system
• Conducts stakeholder analysis
• Conducts market research and analysis
• Identify and document detailed current and future state process workflows using BPM standards
• Develops Context diagrams, functional decompositions, and process workflows
• Document gap analysis and Develops the following documents: business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, system context diagrams
• Gathers, develops, documents and validates business, functional and technical requirements and maintain Requirement Traceability matrix
• Build Business, stakeholder, solution and transition requirements
• Prepare and maintain documentation and artifacts including analysis, reports and user documentation in accordance with PMO PM and BA methodology
• Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements
• Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
• Perform functional, integration testing UAT support, including developing test scenarios and cases
• Support required system go-live activities
• Authors and prepares meeting minutes to be distributed to a variety of audiences
• Creating User stories and acceptance criteria and authors other Agile documents and deliverables
KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:
• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills and can build relationships with both their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards
• Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs
• Possess a high-level understanding in the areas of application programming, database and system design
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
• Must have experience as a business analyst on a software implementation projects and with cloud technologies
• Must have proficiency in agile, scrum, and kanban software tools
• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups.

RTR-651746.docx

NW-651746

Oracle Cloud Financials Lead/PM with ERP financials, Accounting and finance experience

Job ID: NC-652475 (914590519)

Oracle Cloud Financials Lead/PM with ERP financials, Accounting and finance experience

Location: Raleigh NC (NCOSC)
Duration: 12 months
Positions: 1 (1/2)
***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate may be required to come onsite.

Skill Required / Desired Amount of Experience
RTR Team Lead in an ERP implementation for a large, complex organization with annual revenues/budget of $40 billion or more. Required 3 Years
Experience with ERP implementations in financial processes. Required 10 Years
Accounting and finance experience. Required 15 Years

The FBR Record to Report Consultant is responsible for extracting the maximum value from the Oracle Cloud Financials Record to Report (RTR) applications for the State, and supporting that process, including:

• Primary responsibility for the accuracy and completeness of the North Carolina Financial System (NCFS) application documentation in assigned content area(s), including the Configuration Workbooks and Reports, Interfaces, Conversions and Enhancements / Extensions (RICE) functional specifications.

• Primary responsibility for process and functional project activity planning and related performance metrics for assigned content area(s).

• Primary responsibility for content area project controls, including Issue, Risk, Decision, and Action Item data in Project Management Center, and compliance with the relevant Management Plans.

RTR-652475

AE-652475

HealthCare Product Manager with CMS Seven Standards, Medicaid, MS Project, agile, Cloud, HIPAA, PII, Managed Care, MITA experience

Job ID: NC-649931 (910090519)

HealthCare Product Manager with CMS Seven Standards, Medicaid, MS Project, agile, Cloud, HIPAA, PII, Managed Care, MITA experience

Location: Raleigh NC (DHHS)
Duration: 12 months
Positions: 1 (1/2)

Skill Required / Desired Amount of Experience
Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 7 Years
Has an understanding of CMS’ Seven Standards and Conditions and the Medicaid program Required 7 Years
Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 7 Years
Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software Required 7 Years
Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years
Proven track record of launching successful user-focused products preferably in the enterprise, analytics or healthcare space. Required 7 Years
Previous experience creating business use cases, requirements, and process maps/data flows. Required 7 Years
Experience working in a combination of business analysis, product management, project management and/or software application development. Required 7 Years
Excellent communication skills and attention to detail with specific experience developing, editing, and presenting summaries, reports, and complex in Required 7 Years
Proven experience and working knowledge of agile development methodologies, environment and tools. Highly desired 7 Years
Experience using or implementing Cloud technologies IaaS, PaaS, SaaS. Highly desired 7 Years
Experience handling HIPAA and PII data. Required 7 Years
7+ years of experience in product management in a healthcare or government setting Highly desired 7 Years
Managed Care knowledge or experience Highly desired 7 Years
MITA knowledge or experience Highly desired 7 Years
Medicaid Program knowledge or related HealthCare Information System experience Required 7 Years

The IT Product Manager will serve as a member of the DHHS Medicaid Enterprise System (MES) Program providing IT product management within the MES portfolio. This position will champion our departments key strategies with the goal of creating the opportunity for healthier outcomes for our citizens through clinical and technological innovation. This position is responsible for providing independent product oversight for NCDHHS’ Medicaid products. This oversight may include development and monitoring of the Medicaid Managed Care product strategies, while collaborating with other DHHS divisions and external stakeholders to develop and implement targeted strategies to streamline processes. This position will create user stories, technology roadmaps and customer research in relation to Medicaid initiatives and strategic goals. The IT Product Manager represents DHHS business functions within NC Medicaid and partners with IT to ensure delivery of relevant and impactful software and solutions. This position will interact with the NC Medicaid Business Information Analytics Office, DHHS Data Office, Information Technology Division, Privacy and Security Office, Policy Office, General Counsel, Office of Procurement, Contracts and Grants, among others.
• Leads and direct cross-functional activities that provide effective oversight of Medicaid Programs.
• Manages direct and hybrid reporting relationships and staff, sets priorities, establishes accountabilities, and defines roles/responsibilities to secure necessary resources not under direct supervision, while maintaining peak levels of performance and compliance.
• Collaborates and develops workgroups around product deliverables with Product Owners, Business Leads, Technical Leads and Management.
• In-depth knowledge and understanding of products across functions and business segments in healthcare that meet departmental goals.
• Directing the conception, development and implementation of new product initiatives, including current product enhancements.
• Provides feedback and input to senior level decision-makers to develop long-range strategic alternatives for product solutions.
• Communicate project goals and timelines, next steps and results to team members, project managers and the executive team.
• Through a variety of communication/meeting methods, determines the customer’s needs, leads product discovery and translates these into detailed and actionable requirements for the MES PMU.
• Able to assess emerging products and partners to measure and address their potential value or risk to the department, as well as make recommendations on which new technologies to invest in or leverage.
• Provide in-person, conference calls, or virtual trainings on product knowledge, usage and implementation.
• Use database queries to analyze performance indicators, evaluate survey data, define successful criteria for testing and product acceptance.
• Fluently discuss the financial and/or operational benefits associated with proposed product capabilities.
• Ensures compliance with all applicable policies and procedures.
• Manages the product lifecycle from conception through implementation.
• Performs other duties as assigned.

In addition the IT Product Manager (ITPDM) is responsible for the successful development of IT systems in support of the Medicaid program. The ITPDM will expressly engage with the business owners to develop the strategy behind how each MES module will support the business requirements definition and will own the translation and specification of all functional requirements. The ITPDM will work integrally with MES IT Program Managers and the MES Systems Integrator to manage the launch of features and systems. The ITPDM will evaluate and analyze work done by Medicaid SMEs, Business and Technical Leads, Data Leads, Engineers, and Architects to ensure the business requested capability, implemented design, and delivered functionality is successful and useful to the stakeholders. Medicaid/Health Care and or Managed Care experience is highly desired and will be preferred.

RTR-649931

NW-649931

SAP FI Public Sector Consultant with ECC, GL, CO, FM, PS, TM, SuccessFactors, CRM, Logistics, SRM and CAFR experience

Job ID: MS-85270 (90090518)3P

SAP FI Public Sector Consultant with ECC, GL, CO, FM, PS, TM, SuccessFactors, CRM, Logistics, SRM and CAFR experience

Location: Jackson MS (DFA)
Duration: 12 months
Positions: 1 (1/1)

SKILLS:
Required Skills/Experience
1. Eight years experience providing SAP Finance ECC implementation and support
2. Three years experience working with an SAP Finance ECC solution for a Public Sector Client
3. Functional knowledge in the following ECC areas: General Ledger, Funds Management, Controlling, Project Systems, Travel Management
4. Two years’ experience with integration between SAP Financial modules and SuccessFactors

Preferred/Not Required
1. Experience with supporting integration with Customer Relationship Management, Logistics, Supplier Relationship Management.
2. Experience with analysis activities to resolve root causes of issues.
3. Experience with the Comprehensive Financial Report (CAFR)

The Mississippi Department of Finance & Administration (DFA) / Mississippi Management and Reporting System (MMRS) is recruiting one (1) SAP Financial Consultant to provide SAP system support and SuccessFactors integration support. The resource will serve as a member of the Finance team and will work alongside State resources in implementing, enhancing, and supporting the Mississippi Accountability System of Government Information and Collaboration (MAGIC) SAP system, plus provide integration support in the implementation of the SuccessFactors EC and ECP modules. Financial SAP ECC modules implemented include FM, CO and PS.
85270_skill set

E-RTR-85270

Helpdesk Analyst with ticketing, office automation and databases/remote control experience

Job ID: VA-651581 (93790517)

Helpdesk Analyst with ticketing, office automation and databases/remote control experience

Location: Richmond, VA (DBHDS) (Locals only)
Duration: 5 months
Interview:Web Cam Interview Only
*local candidates strongly preferred

Skills:
Keystone Edge or similar ticketing system Required 2 Years
Proven experience as a help desk technician or other customer support role Required 8 Years
Tech savvy with working knowledge of office automation products, databases and remote control Required 8 Years
Ability to diagnose and resolve basic technical issues Required 8 Years
Proficiency in English with excellent communication skills Highly desired

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, over the phone, or through email. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Determine the best solution based on the issue and details provided by customers.

Customer Service – Provide fast and useful technical assistance on computer systems. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the agency reputation and business
VA_ERTR-651581
VA-Resume_Template-651581

Project Manager (PMP/PMI)/Scrum master with Scrum / Kanban, CSM cerification , SAFe and Agile experience

Job ID: VA-652343 (97790517)

Project Manager (PMP/PMI)/Scrum master with Scrum / Kanban, CSM cerification , SAFe and Agile experience

Location: Richmond, VA (VDOT) (Locals only)
Duration: 12 months
Interview:Web Cam Interview Only
*local candidates strongly preferred

Skills:
Current Project Management Professional (PMP) from the Project Management Institute (PMI) Required
Solid understanding of software development life cycle models Required 8 Years
Solid understanding of Scrum / Kanban Agile Methodology and working experience in this area Required 5 Years
Strong interpersonal skills including mentoring, coaching, collaborating, and team building Required
CSM certification required. Please upload a copy of certification here. Required
Experience using SAFe Framework Required 1 Years

Responsibilities:
-Drive consistent project delivery through the entire project lifecycle, including: project plans, release plans, resource allocation, and management of project risks, scope, schedule, and delivery of value.
-Coordinates Agile Ceremonies such as Sprint Planning, Daily Standups, Retrospectives, Sprint Demos, Story Refinement, and Release Planning.
-Tracks and communicates project’s progress from a schedule, cost, and risk perspective to the project team, stakeholders, and management.
-Establishes an environment where the teams can be effective and helps removing obstacles.
-Protects the team from outside interruptions and distractions.
-Ensures a good relationship between the team and product owner as well as others outside the team.
-Tracks and reports team velocity and other project metrics.
-Promotes continuous improvement and helps teams to increase productivity.
-Helps Product Owner and team with Product backlog management.
-Ensures the teams are practicing core Agile principles.
-Adheres to VDOT and VITA project management practices as defined.
-Additional responsibilities as assigned.

Knowledge, Skills, and Abilities:
-Solid understanding of software development life cycle models as well as expert knowledge of Agile project management principles and practices.
-Ability to work with customers, understand their business practices and manage their expectations.
-Ability to set clear performance standards and hold team members accountable, while keeping team engaged and on track.
-Ability to help Product Owners to create and prioritize Product Backlog.
-Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
-Strong analytical, organizational and decision-making skills.
-Ability to analyze and document business and system processes.
-Ability to balance the competing demands for quality, scope, schedule, and cost.
-Well-versed with Scrum and Kanban Agile methodologies.
-PMP and CSM Certifications required.
-SAFe Certification preferred.

Power Apps Developer with Power Platform, Power Automate, Power BI, jQuery, Web Services, HTML5, CSS3, workflow, SQL Server, O365, TFS and React/Angular experience

Job ID: VA-651721 (98290514)

Power Apps Developer with Power Platform, Power Automate, Power BI, jQuery, Web Services, HTML5, CSS3, workflow, SQL Server, O365, TFS and React/Angular experience

Location: Richmond, VA (DBHDS) (Locals only)
Duration: 6 months
Interview:Web Cam Interview Only

Skills:
Experience building Power Platform solutions including Power Automate, Power Apps, Power BI. Required 3 Years
Understanding PowerApps formulas and development methods to develop canvas and model driven apps Required 2 Years
JavaScript, jQuery, Web Services, HTML5 and CSS3 Required 5 Years
Microsoft application services framework including implementation, configuration. Required 5 Years
Experience using standard & premium connectors with PowerApps and Power Automate Required 2 Years
Automation and custom workflows Required 2 Years
SQL Server Required 5 Years
Experience with client facing scripts and back-end coding Required 5 Years
O365 Services Required 5 Years
Visual Studio and TFS or other source control management tools Desired
Front end frameworks (React, Angular) Desired

The Senior Power Platform Developer will be responsible for developing applications using Microsoft Power Platform components, like Power Apps including both canvas apps & model-driven apps, Power Automate, among others by following the best practices and methodologies. The successful candidate should have strong communication skills to be effective in both technical and business requirement discussions.
VA_ERTR-651721

VA-Resume_Template-651721

Govt BA/QA/PM with testing, data conversion/migration, HP ALM and DOL/Labor/Unemployment Insurance experience

Job ID: TX-3164921PM2BA (911990519)10A

Govt BA/QA/PM with testing, data conversion/migration, HP ALM and DOL/Labor/Unemployment Insurance experience

Location: Austin TX (TWC)
Duration: 15 months

Skills:
Minimum Requirements:
YearsSkills/Experience
8Full-time experience in project management work, business analysis, or project administration. Experience managing complex projects throughout all development phases.
8Experience in structured design and development process, scope control, project estimation, risk mitigation, and preventive and corrective actions for overruns.
8Experience managing project activities; establishing project goals and objectives; exercising sound judgment in making critical decisions; analyzing complex information and developing plans to address identified issues; demonstrate negotiation and facilitation skills; identify project risks and gaps; prepare reports; and communicate effectively.
8Experience in planning, leading, gathering and analyzing business requirements, preparing and executing fit gap analysis, and developing software specifications, complex test scenarios and test plans in cooperation with business and technical groups.
8Experience preparing and executing test plans; leading and assisting team members in performing and completing test activities; performing testing; and documenting/communicating testing results.
5Experience in creating test scenarios and test cases and testing web-based applications.
5Experience testing interfaces, data conversion and migration in support of projects replacing large, complex legacy systems.
3Experience simultaneously collecting requirements across multiple program areas or organizations that are geographically dispersed and that have varying business needs.
3Experience with test management software such as HP Application Lifecycle Management (ALM)

Preferred:
YearsSkills/Experience
5Knowledge of project management theories and practices applicable to projects that are complex in scope; of systems and procedures used to evaluate a third-party vendor’s performance; and of local, state, and federal laws and regulations relevant to the administration of the project undertaken.
5Experience working as a Test Lead for an IT implementation project.
5Experience presenting to program and IT management, project Sponsors, and Executive leadership.
5Workforce Labor Exchange or Unemployment Insurance software experience.

Primary Responsibilities will include:
Review, analyze, evaluate and develop test cases and scenarios based on business and system requirements to ensure traceability.
Perform system testing; and participates in user acceptance testing.
works in cooperation with the project team to identify and document software defects and works with the project’s Technical Lead to coordinate defect solutions.
Work is accomplished in a highly collaborative environment.
Ensure project tasks and products follow the development process and quality guidelines while meeting both functional and contractual requirements.
Manage deliverable content expectations, review processes, and acceptance criteria.
Ensure deliverables meet the agreed upon quality and content.
Communicate with the project stakeholders, management, and other relevant parties.
Document detailed system requirements.
Ability to work independently with minimal supervision and meet tight deadlines
3164921PM2BA

Healthcare Systems Analyst/Integration Specialist (Certified ServiceNow Admin) with BA/QA/PM, data analytics, PM, MS Project/Access, ITSM, JIRA, MITA, ALM and Medicaid experience  

Job ID: NC-636847 (96990518)

Healthcare Systems Analyst/Integration Specialist (Certified ServiceNow Admin) with BA/QA/PM, data analytics, PM, MS Project/Access, ITSM, JIRA, MITA, ALM and Medicaid experience

Duration: 12 months
Interview: Webcam Interview only
Positions: 2 (2/6)

Skills:
Knowledge of enterprise IT systems, networks, and system interfaces Required 7 Years
Ability to manage multiple projects/priorities and function in a fast-paced constantly changing, deadline driven environment Required 7 Years
Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, Adobe software etc. Required 7 Years
Prior experience work with data analytics or programming Required 7 Years
Experience in IT system problem determination, resolution Required 7 Years
Understanding of Software Development Lifecycle (SDLC) concepts and process Required 7 Years
Knowledge of and experience with IT Service Management best practices and principles Required 7 Years
Service Now certification and or hands on system administrator experience with the product Required 7 Years
JIRA knowledge or experience and or extensive knowledge and expertise with the product Required 7 Years
Knowledge of and experience with Test Management tool products such as the ALM suite Required 7 Years

The Systems Integration Specialist (SIS) provides multi-vendor systems implementation support for deployment and integration efforts of enterprise IT systems supporting Medicaid IT Operations. The SIS works under the direction of the System Integration Engineer (SIE) who is the technical resource to address problems of systems integration and compatibility across multiple platforms. The SIS supports the SIE and the lead Project Manager (PM) in conducting business reviews, documenting current systems, and developing recommendations of how to proceed with integration of applications. The SIA contributes to the planning, implementation and operations of the enterprise system. The SIS is directly responsible for various components of IT Service Management (ITSM) inclusive of incident, change, and release management due diligence activities. Other duties will be assigned by management. The successful candidate will have a good understanding of SDLC, software applications, system integration, and the ability to manage priorities with varying levels of complexity.

Knowledge, Skills and Abilities / Competencies
-Understanding of IT processes such as, applications development, testing, deployment, operations, documentation, standards, and best practices
-Understanding of MITA
-Understanding of ITSM processes
-In-Depth ability to solve problems and rapidly grasp technology concepts
-Knowledge of applicable business information systems, business system analysis techniques and testing methodologies.

Additional duties for this role will require the ability to:
-Identify and document business processes and data flows
-Conduct detailed analysis between the business requirements
-Document detailed business requirements related to the business processes and tracking requirements traceability
-Document the gap analysis, and assist with development of project artifacts including test plans.
-Developing test scenarios and test cases and execution of user acceptance testing
-Utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
-Utilize ITSM tools and software such as JIRA, HP ALM, and Service Now

ServiceNow certification required.
NW-636847
RTR-636847

Windows/IIS/VMWare Admin with Active Directory, Bash/PowerShell scripting, IIS, digital certificates/security, networking and ArcGIS experience

Request ID: BL-9850-1 (96190519)

Windows/IIS/VMWare Admin with Active Directory, Bash/PowerShell scripting, IIS, digital certificates/security, networking and ArcGIS experience

Location: Columbia, SC
Duration: 12+ Months Hrs/Wk: 37.50
ONSITE: NO REMOTE (100% ONSITE)

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• ADVANCED KNOWLEDGE WITH WINDOWS OS, REGISTRY, PROFILES, SERVICES COMPONENTS, FILE SYSTEMS AND APPLICATIONS.
• IN-DEPTH KNOWLEDGE OF ACTIVE DIRECTORY, BASH SCRIPTING AND POWERSHELL.
• PROFOUND KNOWLEDGE OF WEB SERVER ADMINISTRATION USING IIS 6/7.0/7.5/8.0 AND IIS 10 WITHIN MICROSOFT ENTERPRISE ENVIRONMENT.
• EXCELLENT CUSTOMER SUPPORT AND EXPERIENCE IN SUPPORTING A DIVERSE CUSTOMER BASE.
• EXTENSIVE KNOWLEDGE IN INFORMATION SECURITY TO INCLUDE WINDOWS SECURITY POLICIES, LICENSING, DIGITAL CERTIFICATES, FILES PERMISSION AND AD SECURITY.
• EXPERIENCE WITH VMWARE, VIRTUAL MACHINES & REMOTE COMPUTING.
• STRONG BACKUP AND RECOVERY IIS SKILLS
• SOLID KNOWLEDGE OF NETWORKING CONCEPTS.
• ADVANCED CONFIGURATION KNOWLEDGE OF DEFAULT WEB SITES.
• ABILITY TO SECURE WEB SITES, APPLICATIONS AND WEB DATA TRANSMISSION.
• HIGHLY MOTIVATED SELF-STARTER WITH ABILITY TO WORK EFFECTIVELY & INDEPENDENTLY WITH MINIMAL SUPERVISION.
• ABILITY TO COMMUNICATE CLEARLY, & CONCISELY, BOTH VERBALLY & IN WRITING.
• POSSESS STRONG SENSE OF ACHIEVEMENT & WILLINGNESS TO CONTRIBUTE TO A DYNAMIC TEAM ENVIRONMENT.
• ABILITY TO WORK AFTER-HOURS OR WEEKENDS AS NEEDED.
• ABILITY TO EFFECTIVELY PRESENT INFORMATION & WORK WITH USERS AT ALL LEVELS.

REQUIRED EDUCATION/CERTIFICATIONS:
• AN ASSOCIATE’S or BACHELOR’S DEGREE IN A RELATED FIELD MAY BE SUBSTITUTED FOR THE REQUIRED WORK EXPERIENCE.
• MINIMUM OF 3 YEARS OF IIS WEB SERVER AND WEB APPLICATION SUPPORT.
• 1 – 2 YEARS OF VMWARE VIRTUAL ENVIRONMENT
• MININUM OF 2 YEARS EXPERIENCE WITH MICROSOFT IIS ADMINISTRATION API, WINDOWS POWERSHELL, NET AND IIS MANAGER.

PREFERRED EDUCATION/CERTIFICATIONS:
• BACHELOR’S DEGREE & APPLICABLE TECHNICAL CERTIFICATIONS PREFERRED
• MICROSOFT CERTIFICATIONS HIGHLY PREFERRED
• ARC GIS

Experience
Database Platforms Internet information Services (IIS) Yes 1 Intermediate Within 6 Months 2 – 4 Years
Education Microsoft (MS) Certified No 2 Intermediate Within 6 Months 2 – 4 Years
Operating Systems/APIs PowerShell Yes 1 Intermediate Within 6 Months 2 – 4 Years
Operating Systems/APIs VMWare Yes 1 Intermediate Within 6 Months 2 – 4 Years
Operating Systems/APIs Windows Yes 1 Intermediate Within 6 Months 2 – 4 Years
Packaged Applications ARCGIS No 3 Intermediate Within 6 Months 1 – 2 Years
Programming Languages BASH SCRIPTING Yes 1 Intermediate Within 6 Months 2 – 4 Years
Protocols Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM Yes 1 Intermediate Within 6 Months 2 – 4 Years
Specialties Microsoft Active Directory Yes 1 Intermediate Within 6 Months 2 – 4 Years
Web Tools Web – application programming interface (API) Yes 1 Intermediate Within 6 Months 2 – 4 Years
Web Tools Web Server Yes 1 Intermediate Within 6 Months 2 – 4 Years
Additional Skills: IIS, ArcGIS software, Web Servers, Windows OS

Remote Work Availability: 0%

SCOPE OF THE PROJECT:
REPORTING TO THE SCDOT INFORMATION TECHNOLOGY MANAGER. THIS POSITION MANAGES THE ADMINISTRATION OF THE AGENCY’S IIS INTERNET INFORMATION SERVICE SOFTWARE ENVIRONMENT. THIS INCLUDES SOFTWARE DISTRIBUTION, DEPLOMENTS, UPGRADES, FIXES, ENHANCES, SSL/TLS CERTIFICATES, REPORTS AND MONITORING SERVER HEALTH. MEETINGS WITH VARIOUS DEPARATMENTS TO ENSURE PRODUCTIVITY OF THEIR APPLICATION ARE ALSO REQUIRED.

DAILY DUTIES/ RESPONSIBILITIES:
1. ADMINISTRATION OF MICROSOFT SHAREPOINT ONLINE PLATFORM. ADMINISITRATION OF (TLS) TRANSPORT LAYER SECURITY CERTIFICATES AND SECURE SOCKET LAYER (SSL) CERTIFICATES FOR INTERNET CONNECTIONS. SUPPORT OF ESRI AND ARCGIS MAPPING AND ANALYTIC SOFTWARE.
2. INSTALLATION SUPPORT, OPERATION, MAINTENANCE, CONFIGURATION, DEPLOYMENT, TROUBLESHOOTING OF ADVANCED IIS SOFTWARE APPLICATIONS. SUPPORT OF UP TO 30 IIS SERVERS RESIDING IN THE AGENCY’S INTERNAL AND EXTERNAL ENVIRONMENTS. ADMINISTER, SUPPORT, CONFIGURE AND IMPLEMENT HTTP, HTTPS, FTP, FTPS ENVIRONMENTS.
3. MANAGEMENT AND SUPPORT OF MICROSOFT SQL AND IIS 6, IIS 7, IIS8 AND IIS 10 WEB SERVERS. SUPPORT OF ASP.NET APPLICATIONS AND WEBSITES. CONFIGURE AND INSTALL APPLICATIONS ON WINDOWS IIS HOSTED PLATFORMS. COORDINATE WITH ITS SYSTEMS STAFF FOR THE IMPLEMENTATION OF NEW SERVERS AND ANY UPGRADES OF EXISTING SERVERS.
4. COORDINATE WITH NETWORK TEAM FOR FIREWALL RULES AND PROCEDURES TO ENSURE THE AVAILBILITY OF INTERNET RESOURCES TO PUBLIC FACING IIS SERVERS. ORGANIZE ALL DEPLOYMENT PACKAGES AND SOFTWARE INSTALLATIONS IN THE APPRORIATE NETWORK SHARES.
5. MONITOR IIS SOFTWARE REQUEST ISSUED BY THE IT HELP DESK DEPARTMENT. ASSIST WITH THE RESOLUTION OF IIS HELP DESK TICKET REQUEST. PROVIDE SOFTWARE INSTALLATION SUPPORT FOR END-USERS AND DEVELOPER STAFF.
6. PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

Oracle Cloud Financials (OCF) OTC Lead with Order To Cash (OTC), RICE and Accounting/finance experience

Job ID: NC-652465 (914590518)

Oracle Cloud Financials (OCF) OTC Lead with Order To Cash (OTC), RICE and Accounting/finance experience

Location: Raleigh, NC (NCOSC)
Duration: 12 months
Interview: Webcam Interview only
Positions: 1 (1/2)

Skills:
OTC Team Lead in an Oracle Cloud Financials implementation for a large, complex organization with annual revenues/budget of $40 billion or more Required 3 Years
Experience with Oracle Cloud Financials implementations in financial processes Required 6 Years
Accounting and finance experience Required 15 Years

The FBR Order to Cash Oracle Cloud Financials (OTC OCF) Consultant Lead is responsible for extracting the maximum value from the Oracle Cloud Financials OTC applications for the State, and supporting that process, including:

• Primary responsibility for the accuracy and completeness of the North Carolina Financial System (NCFS) application documentation in assigned content area(s), including the Configuration Workbooks and Reports, Interfaces, Conversions and Enhancements / Extensions (RICE) functional specifications.

• Primary responsibility for process and functional project activity planning and related performance metrics for assigned content area(s).

• Primary responsibility for content area project controls, including Issue, Risk, Decision, and Action Item data in Project Management Center, and compliance with the relevant Management Plans.

AE-652465
RTR-652465

Oracle Cloud Financial ERP PM with Procure to Pay (PTP), Configuration Workbooks, Reports/Interfaces/Conversions/Enhancements (RICE) and Accounting/financial experience

Job ID: NC-652472 (914590518)

Oracle Cloud Financial ERP PM with Procure to Pay (PTP), Configuration Workbooks, Reports/Interfaces/Conversions/Enhancements (RICE) and Accounting/financial experience

Location: Raleigh, NC (NCOSC)
Duration: 12 months
Interview: Webcam Interview only
Positions: 1 (1/2)

Skills:
PTP Team Lead in an ERP implementation for a large, complex organization with annual revenues/budget of $40 billion or more Required 3 Years
Experience with ERP implementations and PTP in financial processes Required 10 Years
Accounting and finance experience Required 15 Years

The FBR Procure to Pay (PTP) Oracle Cloud Financials Consultant is responsible for extracting the maximum value from the Oracle Cloud Financials PTP applications for the State, and supporting that process, including:

• Primary responsibility for the accuracy and completeness of North Carolina Financial System (NCFS) application documentation in assigned content area(s), including the Configuration Workbooks and Reports, Interfaces, Conversions and Enhancements / Extensions (RICE) functional specifications.

• Primary responsibility for process and functional project activity planning and related performance metrics for assigned content area(s).

• Primary responsibility for content area project controls, including Issue, Risk, Decision, and Action Item data in Project Management Center, and compliance with the relevant Management Plans.

AE-652472.docx
RTR-652472