Job ID: VA-674055 (94990303)
Onsite Desktop Support Engineer (ITIL) with installation/repair/troubleshooting, Windows, iPads, ITSM and higher education experience
Location: Petersburg, VA (VSU)
Duration: 6 Months (possible to extend)
Interview: Webcam Interview Only
Skills:
Must demonstrate excellent communication, interpersonal and organizational skills and be adept at tactfully managing a wide array of customers Required 5 Years
Strong analytical thinking and problem-solving abilities required. Required 5 Years
Ability to provide high level of customer service and reduce technical information to simple language. Required 5 Years
Ability to clearly document issues so that they may be easily interpreted by other staff members. Required 5 Years
Skilled in the installation, repair and troubleshooting of microcomputers with Windows 10 series; knowledge of Windows 7 and 8. Required 5 Years
Knowledge of Apple iPads; working knowledge of industry ITSM Tools a plus. Required 5 Years
Experience in a higher educational environment preferred. Required
ITIL Certification Required
Initial 6 mo duration expected with possibility of extention based on work. Majority will be ON SITE with 1 day remote
**MUST FOLLOW UNIVERSITY COVID policies and show proof of Vaccination (be fully vaccinated) if selected for the role.
Provide technical and analytical support for the day-to-day operations within IT Asset management area including software and hardware life-cycle for faculty and staff t include:
•Coordinate the transfer of IT assets between business units with 5 to 7 business days.
• Generate, distribute, & review weekly IT asset management reports.
• Complete ITSM tickets within 7 – 10 business days.
• Monitor the ITSM IT Asset Management queue on a daily basis.
• Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
•Correctly Managing ITAM Queue
• Assist With Asset IMAC and PC Refresh process
•Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
• Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
• Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
• Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.
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